OnStar vs BMW
Customer Service Comparisons
Best Customer Service Rating
OnStar has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| OnStar | 41.35 | 568 |  |  | |  |  |
| BMW | 35.69 | 494 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- OnStar has had 568 total customer service ratings of which 52 have been positive and 516 have been negative. This has resulted in an overall classification of Disappointing.
- BMW has had 494 total customer service ratings of which 36 have been positive and 458 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
