Pentax vs Canon vs Nikon vs Olympus vs Sony

Customer Service Comparisons

Best Customer Service Rating

Canon has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Canon118.50863
Olympus52.4741
Nikon33.74386
Pentax32.6020
Sony27.431,536

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Canon has had 863 total customer service ratings of which 460 have been positive and 403 have been negative. This has resulted in an overall classification of Acceptable.
  • Olympus has had 41 total customer service ratings of which 7 have been positive and 34 have been negative. This has resulted in an overall classification of Disappointing.
  • Nikon has had 386 total customer service ratings of which 26 have been positive and 360 have been negative. This has resulted in an overall classification of Disappointing.
  • Pentax has had 20 total customer service ratings of which 1 have been positive and 19 have been negative. This has resulted in an overall classification of Disappointing.
  • Sony has had 1,536 total customer service ratings of which 65 have been positive and 1,471 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: