Pier 1 vs Home Goods
Customer Service Comparisons
Best Customer Service Rating
Pier 1 has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Pier 1 | 49.71 | 52 |  |  |  | |  |
| Home Goods | 43.27 | 278 | |  | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Pier 1 has had 52 total customer service ratings of which 9 have been positive and 43 have been negative. This has resulted in an overall classification of Disappointing.
- Home Goods has had 278 total customer service ratings of which 33 have been positive and 245 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
