Qwest vs Cox
Customer Service Comparisons
Best Customer Service Rating
Cox has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Cox | 40.04 | 498 |  |  | |  |  |
| Qwest | 30.02 | 238 |  | | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Cox has had 498 total customer service ratings of which 52 have been positive and 446 have been negative. This has resulted in an overall classification of Disappointing.
- Qwest has had 238 total customer service ratings of which 11 have been positive and 227 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
