Samsung vs Kindle
Customer Service Comparisons
Best Customer Service Rating
Kindle has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Kindle | 76.76 | 312 |  |  | |  | |
| Samsung | 27.05 | 4,598 |  |  | |  |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Kindle has had 312 total customer service ratings of which 76 have been positive and 236 have been negative. This has resulted in an overall classification of Disappointing.
- Samsung has had 4,598 total customer service ratings of which 186 have been positive and 4,412 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
