Straight Talk vs GoPhone
Customer Service Comparisons
Best Customer Service Rating
GoPhone has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| GoPhone | 51.45 | 212 |  |  |  |  |  |
| Straight Talk | 28.77 | 2,395 |  | | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- GoPhone has had 212 total customer service ratings of which 37 have been positive and 175 have been negative. This has resulted in an overall classification of Disappointing.
- Straight Talk has had 2,395 total customer service ratings of which 143 have been positive and 2,252 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
