Symantec vs Trend Micro
Customer Service Comparisons
Best Customer Service Rating
Symantec has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Symantec | 38.43 | 518 |  | |  |  |  |
| Trend Micro | 31.75 | 168 | | | | |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Symantec has had 518 total customer service ratings of which 53 have been positive and 465 have been negative. This has resulted in an overall classification of Disappointing.
- Trend Micro has had 168 total customer service ratings of which 11 have been positive and 157 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
