Time Warner Cable vs CenturyLink

Customer Service Comparisons

Best Customer Service Rating

Time Warner Cable has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Time Warner Cable32.411,888
CenturyLink25.351,850

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Time Warner Cable has had 1,888 total customer service ratings of which 121 have been positive and 1,767 have been negative. This has resulted in an overall classification of Disappointing.
  • CenturyLink has had 1,850 total customer service ratings of which 62 have been positive and 1,788 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: