Time Warner Cable vs Cincinnati Bell

Customer Service Comparisons

Best Customer Service Rating

Time Warner Cable has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Time Warner Cable32.411,888
Cincinnati Bell24.26304

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Time Warner Cable has had 1,888 total customer service ratings of which 121 have been positive and 1,767 have been negative. This has resulted in an overall classification of Disappointing.
  • Cincinnati Bell has had 304 total customer service ratings of which 16 have been positive and 288 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: