Time Warner Cable vs Verizon DSL

Customer Service Comparisons

Best Customer Service Rating

Verizon DSL has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Verizon DSL36.3336
Time Warner Cable32.411,888

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Verizon DSL has had 36 total customer service ratings of which 3 have been positive and 33 have been negative. This has resulted in an overall classification of Disappointing.
  • Time Warner Cable has had 1,888 total customer service ratings of which 121 have been positive and 1,767 have been negative. This has resulted in an overall classification of Disappointing.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: