US Bank vs Capital One
Customer Service Comparisons
Best Customer Service Rating
Capital One has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Capital One | 35.82 | 397 |  |  | |  |  |
| US Bank | 24.44 | 180 |  | |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Capital One has had 397 total customer service ratings of which 35 have been positive and 362 have been negative. This has resulted in an overall classification of Disappointing.
- US Bank has had 180 total customer service ratings of which 8 have been positive and 172 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
