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Xerox vs IBM

Customer Service Comparisons

Best Customer Service Rating


Xerox has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings


Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Xerox30.29140
IBM15.4012

Ratings Breakdown


The rankings listed in the table above were calculated from the following ratings:
  • Xerox has had 140 total customer service ratings of which 6 have been positive and 134 have been negative. This has resulted in an overall classification of Disappointing.
  • IBM has had 12 total customer service ratings of which 0 have been positive and 12 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time


The following chart demonstrates the overall customer service rating for the selected companies over time:

  Awards  

We are proud to recognize the companies providing the best customer service each year within their industry.

  The Best...  
The Top 15 companies according to our ratings:
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  ...and The Worst  
The Bottom 15 companies according to our ratings:
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