Citibank Customer Service

User Reviews, Ratings and Comments

Citibank customer service is ranked #739 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.61 out of a possible 200 based upon 867 ratings. This score rates Citibank customer service and customer support as Terrible.

NEGATIVE Comments

834 Negative Comments out of 867 Total Comments is 96.19%.

POSITIVE Comments

33 Positive Comments out of 867 Total Comments is 3.81%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Citibank

    Customer Service Scoreboard

    • 25.61 Overall Rating
      (out of 200 possible)
    • 834 negative comments (96.19%)
    • 33 positive comments (3.81%)
    • 8 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.5 Reachability
    • 1.7 Cancellation
    • 3.0 Friendliness
    • 2.1 Product Knowledge

Add your review!

Posted by Sandy


My banking account got blocked by Citibank. The customer service called me and I couldn't respond at the time. I could barely make out what the customer service rep was saying in the voicemail. I called them back to resolve the issue and they told me they can't help me without the reference number provided in the voicemail. So I can't use my money anymore until the next business day (3 days from now). I am moving my money and closing my account down the moment I get access to it

Posted by Syed


Your complaint compliment:Hi, my name is Syed. The reason that I am
writing this message that I am extremely disappointed from citi
bank online representative and its management and its system or policy.
I am very royal citi bank credit card customer. I have paid 20k a month
26k a month to maintain business and my credit score.
But recently, I made one payment by mistake which returned back. Only,
due to this transaction. My account is closed without consulting me.
Which is really really not fair.
I am totally depend on this credit card. I do manage everything with my
citi bank credit card, that is the reason I dont have any other
credit cards.
Now I am badly stuck because of my citi bank credit card that is already
closed, if I dont manage my purchase in other way. I will be out of
business which may cause me heart attack or I may commit suicide.
Because these will only be the options left with me.
I tried my best to contact citi bank online representative for one week
but they are very unprofessional and keep refusing me to speak to
supervisor.
Currently, I got some dues left my last bank statement was about 33k and
I paid half of it and the rest of half I am gonna pay before the due
date. But still my account is closed down, that is really very unfair
with me kindly, whoever is reading this message please take an action to
reinstate my account or open me another account with the same credit
line to safe my life and business, otherwise I will be completely break
and will loose everything kindly please help me out please help me out.
I dont know to who I should call or report my situation at citi bank
credit card no one taking me serious nor they take a positive action.

Kind Regards,

Have you previously raised this issue with us:It never happened with me.
It's time that I made a payment by mistake from my personal
account instead of making it from business account, its happened first
time and citi bank credit card department close my account permanent
without consulting me that hey what happened are you aware that your
payment is returned please make a replacement transaction of same
payment or we will close your account I would definitely make another
transaction to avoid all kinda inconvenience but no citi bank played a
role of rock star and just closers down my account.

Posted by Somad


Citibank is terrible! 10+ years of auto pay that they canceled and then blamed me my bank, my husband 10+ hours on the phones and 12 reps. Only to find out they did it. Ruined my credit and NO HELP TO FIX!

Posted by fluothane


Terrible bank. CS does not exist---no one knows what is going on. Can't complete simple loan underwriting because employees have no idea how to look at a complex tax return. Stay away!

Posted by Anonymous


Citi made an error printing my checks. I had to go to branch to get straightened out. Reordered checks and was told I would also have to pay for the checks printed in error. You make a mistake and client pays. Great business model

Posted by shangrila


worst customer service. VEry frustrating. Tried calling regarding checking account. Kept on asking debit card info etc to verify acct. How can you verify when I am not able to reach someone about my acct. Kept on repeating the same message. Can't even do the Chat line. For a big international bank this is absolutely a disgrace. Very painful to get hold of a live person. Best is to close account and take business elsewhere.

Posted by Anonymous


Absolutely the worst customer service ever. I guess it worked for them though. I finally hung and paid the damn bill. Useless, useless, useless outsourcing. As soon as my final Citi card is paid, i am done with them.

Posted by Unhappy Customer


Does anyway suddenly see money disappearing from transactions that had already cleared then suddenly they pop back up pending.... after being cleared days before! This bank is stealing money from customers!! They repost old cleared transactions. Also, there is no realtime transactions with this bank, they lied!! Nothing is realtime its held for some reason for days... probably so they can find a way to repost a transaction after it was already cleared... its an old fraud trick... take ur money out fast from these scammers! Citifraud

Posted by Ashley


I opened an account with Citi after having my identity stole . I had my disability check from my benefits through my job direct deposited in there a few weeks later. Immediately my Account locked, called fraud and had to wait for this letter with the reference number. After waiting 11 whole days with 0 money. I got it. Thinking this would save all the problems it only got worse. They went into tell me now my account would be closed and within 30-60 days I MAY rwcieve my money back via Check in the mail. No one could help me. I've called every reference online. Sent emails. Left complaints to each agency and nothing. I am a single disabled mother with no income placed home and unable to work due to multiple inquiries due to a domestic situation. I am faced with no money to pay my bills and even facing eviction. Looks as if Citi gets this momma money too. How can this be legal?? How can they do this?

Posted by Ollie Oop


I tried to purchase a Vietnam visa online from my home state of Hawaii, on two occasions for me and my traveling companion. Citicard blocked the payment (which was under $100) both times. They text me asking if the charges was legit and I responded yes. The second time I called them to ask why the fuss and they blocked my account and refused to ask me ANY of the security questions' they made me set up. Told me they're sending me a letter. It's my second and last citi card. I'm canceling. And don't waste your time asking for a supervisor, they're all dimwitted, non-thinking people. Like robots all repeating the same talking points. It's really preposterous.

Posted by Albert


I rate this bank 0 no physical location to bank only a debit card hard to deposit monet in account worthless bank I closed mines

Posted by Surinder


Citi bank sucks. Worst customer care helpline. Don't answer your queries. Arbitrarily take action in closure of salary account.
Terrible service.
Hopeless and disgusted.

Posted by Paul


Friday the 24 I did take out 1500. The next day the 25 I tried Taking out 700 and got declined saying " you exceed your limit " I was like but its the 25th already passed 24 hours from the previous transaction; I call customer service twice, what a waste of time.... I was told that unfortunately I couldn't take money out till further notice, that could only do online transaction, leaving me with no answers" my own money " unbelievable. I less customer to this organization plus I will tell family and friends about this so they don't be next.... horrible services in general.......

Posted by Joseph


Citibank has the WORST phone menu I've ever encountered AND they are not forthcoming about the interest you are being paid on any given account you may have with them, when you go online. They do show your interest payments, but you have to call them and wrestle with their super frustrating phone menus for about a half-hour, before you speak to someone from the Philippines whom you may or may not understand, before you get the interest percentage you're being paid.

Posted by William


had issues buying a ticket for a flight using my CITI american aadvantage card. after MUCH ADO got fraud to unblock my card. later i saw a text saying did you make this purchase. i responded YES I DID.

they REBLOCKED my card. then they said there was no way to verify it was me, except to mail me a f&cking letter?

Posted by Tony


Worst customer service - Fraud Department.

I called to check why my balance transfer didn't go through. They asked me for my verifications and I have given it to them except for my security question which I told them I forgot it. Even though I verified my name, address, SSN, my other credit card with them, the date of opening my credit card, the exact number for my balance transfer. I got tierd of the process so I hung up and as a result my Credit Card was placed on fraud freeze.

I called them another day and spoke with their supervisor which verified all the information including the security question which I was able to remember. They gave me access back to the credit card.

After few weeks I wanted to add my card to my Samsung Wallet. In order to do that I had to call my bank (Citi). I called them and to verify my identity again. Whats your name, what's my phone number, security question, other credit card, until they asked me about my job type which company i work for and the name of my employer which i declined to answer. Like why should I tell them who do they think they are. I spoke with the supervisor last time and I wasn't asked about my employer name, the company I work for, and my position in my profession. What was that!?
So the guy told me it's ok. I will send to you address a letter that will take about 5-7 days. Once you get the letter call us and we will then help you complete adding your card to your Samsung Wallet.

Omg what in the name of God was that. I told the customer representative that I'm not happy with the service and that if I had to open a credit card in the future it will never be a Citi Credit Card.

Little that I know that they freeze my account AGAIN !!! after I ended the call.

Posted by Anonymous


This bank is trash! I was told that I had to wait 2 days until my mobile check was available to me but it wasnt. Then I was told two weeks. I have called and spoke to numerous people and all they do is not help you and hang up in your face. Please save yourself the hassle and bank anywhere else. The best I would say is Arrowhead. They can assist you with any concern you have IMMEDIATELY!!! Even Chase is a good bank to, but banking with citibank is a waste of your time.

Posted by Tina


I have been a customer for 28years, after Covid There is no support, the service representatives have no power to help do anything, they are holding checks past the 3 day hold. When you call all they can say is "we appreciate your business" but there is nothing we can do for you!!!! Really? They are sitting on my money but there is nothing they can do? And to speak to a supervisor it takes 2 business day to get ahold of someone? Citi bank has become trash, and is working at such a slow rate it is sad - I remember the days when it was a great bank with great employees! I will never recommend citi bank to anyone nor will I keep banking with them - they lost a customer today!

Posted by Sroberts


It seems to me as a retired employee after 35 years that I should not have to write a very negative commentary on the bank. First it seems that the boards ability to pick a competent ceo is so bad that ever since Pandit was appointed the company has gone nowhere but down. I have a net worth in the 7 figure category, FICO score above 800, I applied for a Home Depot credit card to take advantage of a promotion and it was rejected by credit. I wrote the ceo Jane Fraser to tell her the stupidity of her credit staff. The result was she defended these incompetent people. I guess the bank only approves of people with low credit scores so they can write them off. That seems to be the secret to their failure and poor stock price. CHANGE SENIOR MANAGEMENT

Posted by Alice S


I have the American Airlines Executive Mastercard with Citi. I would like to start off saying that I have an 850 credit score and have many other high fee cards because I travel very often with work. I have never missed a payment an consider myself to be an excellent customer. Because I fly American, I thought it would make sense for me to get this card. I enjoy the Admiral's Club benefits, but that's about it.
I had a dispute with a merchant charge in late August. I immediately reached out to Citi. I got zero response from them, and in about a week the dispute was closed with no reason. I called in and I was told that the dispute was not able to be reopened and I that I needed to email a certain department. This call took about 15 minutes and I was forced to talk to several different departments, one that I strongly feel was not even in the US.
I sent an email to the department that I was told to do so. I submitted supporting documents. Again, after about 10 days I called in to see what was happening. I got no response that the email had been received. When I called in I was told that I would get a response in just a few more days, which I did not. This call also took about 15 minutes and I had to talk to two departments.
At this point I was getting annoyed. This kind of card with a $595 fee should have better customer service.
I called for the third time and I was told that the second dispute was also closed with no correspondence from Citi. I asked why and was told that there were no notes, and they could do nothing to help me. They then offered (bargained) with me to take a $250 payment when the disputed charge was for $396. I was furious. I felt like they were implying I was trying to get something for free, when the charge was 100% not authorized by me. I told them I wanted to cancel all my Citi accounts and they did not even try to save my business. This call took 51 minutes, four departments and again I was sent out of the US.
To make this situation even more comical, they applied a $250 credit to a charge that wasn't even disputed.
I have had disputes with Chase and American Express with zero issue. The responses I got from them were more of "we are sorry this happened, we will credit your account right away." With Citi they basically implied that I was the one that was wrong and that I should be grateful for the $250 "Gift."
I have already paid my yearly fee, but rest assured I will not keep my accounts open for the next year.

Posted by Anonymous


I'm writing this review to say how disorganized citi bank is I went on vacation on the 14th of September to barbados I made a withdrawal from atm that morning, some days later in barbados trying to pay some bills while in vacation everything I did was denied so upon that I call bank explaining on my situation I was transferred to the fraud department which didn't want to give me any information on what's going on after I fully identified my seft they kept hanging up on me saying we can tell u anything until I get a mail wt a ref number on it which couldn't happen while in barbados,, now I'm back to the u.s and same issue while talking with fraud department I went to bank now it's self which I can fully verify my self that didn't work either which I find to be very dumb while I'm standing there with i.d and passport they kick me out of the bank with no information and now I'm still waiting on this mail for 2 weeks and still waiting citi back you guys should be ashamed of your company policies and hope I can sue u guys for this which my bills is not being paid can't wait to clear this up and take my business elsewhere...

Posted by silverdolphins


Citibank is horrible. They have absolutely no CS in the USA at any level, and they don't even have an email or messaging option. If the useless CS telephone line doesn't understand your request or act on your request, they provide no means of resolution. Citibank is by far the worst financial/ bank I have ever used.

Posted by Cedrick B


Citibank is not a good bank to deal with period!The worst bank I ever had to deal with and never plan doing any kind of business what so ever with them!

Posted by kobyaaron


Citibank denied a dispute despite evidence being presented that showed merchant violated cardholder agreement. Remember, your money is NOT safe with Citibank.

Posted by Anonymous


I have have been to Citi bank 3 times to complete a simple very important transaction and i have to go back for a forth time.

I was shocked you have to make and an appointment!

I understand that the employees are not happy because most of their jobs are going away but the should take it out on the customers.

I have been to two if there locations and wasn't
even greeted? Hello, Hi or good afternoon would have been nice since we trust them with our money.

Add your review!

Posted by Anonymous


Today I call AA Advance citi bank customer service, but this is my six times to call. Customer service person not professional, not nice and not helpful. The answer she give to me is I don't know.

Posted by Anonymous


I got help by calling the help desk. The person on the other end of the line was very helpful and patient.

Posted by Anonymous


8/8/22 around 7pm I called at (866) 299-2421 number and spoke the representative by name Val. The representative was very professional, respectful, with the knowledges of the banking issue in all aspects and was able to solve the problems I had for couple past month. Val was the 5-th person I spoke this day and only Val resolved the problem.

Posted by Becca


I am a customer that has 100 percent on time payment history I was recently nearing my limit of 1000 so I made a payment a larger payment to reduce my usage I then received a notice my limit was dropped to 800.00 I should have just made the minimum payment because now I am right back at a 70 percent usage . Why I bothered to make a large payment to have a better usage percentage I really don't know . Thanks for kicking people while they are down citrbank .

Posted by Anon


Serena was super friendly and professional with helping me with my ThankYou points and even called me back after the call disconnected. Overall a super positive and awesome experience :)

Posted by Vijay


From past 3 days I have been calling Citibank service personnel all of them did help me and showed empathy towards customer I really appreciate Citibank for selecting the champs

Posted by Anonymous


I just had the most rewarding experience dealing with one of your personal bankers.
Ms. Diana Covaliova of your Bensonhurst branch at 2201 86st was overly helpful and conscientious.
I had a slight technical issue and she jumped through all the hoops to help me .
It was just a pleasure to deal with her.
It is this type of employee that makes someone want to come back to your bank.

Posted by Dina L.


I recently received notice that Citi Bank will start charging me $25 unless I maintain thousands in my combined accounts. I make a middle income which has me balancing bills paycheck to paycheck, so saving thousands is a bit out of reach. This new policy is harsh. However, I have had the BEST customer service experience with Citi taking care of me several times over 10 years. Citi advanced a refund of several hundred dollars for double charges by a summer camp, before the company reversereversed the charges. They did the same when I was double charged $1000 for furniture. today they reversed several NSF charges because I got caught up with a payday loan. so,it seems that if you ask to speak with a supervisor if the teller doesn't have the authority to do what you are asking for, Citi does its BEST to accommodate you within reason.
So only customer service complaints are they should reconsider the $25fee for long-term customers with direct deposit; and not sure if the 800# is routed outside the U.S, if so, that should change.

Posted by fmisle


The social team is pretty helpful, so is phone on the few times i've needed it

Posted by smriti


I am very impressed with Amanda Mohammad who is one of the customer service officer . She was able to guide me thoroughly about the usage of the credit cards. Thank you so much citibank for the excellent service !

Posted by Anonymous


the best service ever,polite acurate,fast
banking there for 17 years,never a complaint.
Iam 76 years old and have a walker.in the parking lot people were eager to help me taking my walker out of the car opening doors
giving me any help Ineeded.
In the bank the tellers are superfriendly.
I would say the service is AAA.

Posted by Anonymous


Great experience. Called number listed here and spoke directly to a human who gave me the number to the dept. I was looking for which was also answered by a human almost right away. They were courteous and helpful and I was off the phone with the answer I was looking for in under 5 minutes. Great customer service, thank you!

Posted by Bob


At the Orland Park, IL branch there is a terrific personnal banker named Johnny Sarena. There was no question he could not answer. Look for Johnny.
Bob

Posted by Anonymous


Service good once I got a person on the line. However, going from a machine to a person was difficult and time consuming.

Posted by sueatlas1


I want to recommend Ruth Macarena Bravo from Citibank on Jefferson and Fifth Street in the South Beach, Miami Beach, Florida office to a promotion.

I understand there is a position available in the back office and my husband and I believe she should get this promotion.

We think she is the best personal banker we have ever had at Citibank, or
any of our other banks in Florida and New York.

If you would like to speak to us at any time, please feel free to call us.

She has made us so happy at Citibank, we closed all other bank accounts and put our money into Citibank and also got our son to open an account,
business, savings and joint savings with his fiancee.

Posted by Anonymous


Well this one started and gained momentum on a negative note, and I was ready to post a costly comment while looking for support. You see companies like Citi are so big that each department only wants to satisfy their own needs. Whether is Collections, or Security, etc, they've got the blinders on to the total picture and don't realize the financial impact of the social media comments.

I had both a Citi personal and business credit card, until I left my firm at the end of August 2012. I pay both of those bills as soon as I receive them, but Citi never sent me a statement for the final bill. Interesting that the personal card statement continued to be received at the same address, but not the business card. Citi claimed several months of finance charges and wouldn't waiver on these fees, claiming that I hadn't instructed them where to send the final bill. They (the business card dept) also don't care that you have a personal relationship with Citi, as these two departments and systems don't talk to each other. As I approached the 90 day past due mark, I had to submit total payment to keep it off my credit report.

After reviewing this post and others, I came across Citi's Social Media Team. You can Twitter them at @AskCiti.

I thoroughly explained the situation to Mike Cardace at [email protected] via email. The next day, Mike had one of his team members reach out to me via email and phone to discuss the matter. This representative (John) conferenced in several departments to review the situation. After a few days, I was contacted back by Citi to advise the situation had been resolved. There was a few other issues including Fraud on an older business card, but those charges in addition were returned.

Note that it took from the initial email on January 3rd until February 18th to resolve and receive my refund from Citi, so you'll need to patient for the process to work.

If you have a legit situation that needs to be reviewed, I would definite try the Social Media team before posting your comments to see what is possible. They are definitely empathetic in this department and willing to listen to the whole story, although your outcome may differ based on the circumstances. Thanks Michael and John! Note that my ratings are combining both the negative start and positive finish.

Posted by Angela G.


Wow I'm surprised and saddened to see the negative comments on this site, as my experience was incredibly positive!

My issue was resolved at warp speed -- just three hours from my first private facebook message until final resolution, and I am just a plain jane ordinary customer. That is impeccable customer service by any standard, especially since my query and request were probably atypical.

Thank you, Citibank.

Posted by tschwei122


For those that are having issues I recommend you contact Michael Cardace via the email address he provides in his responses on the "negative" tab of this forum. I too had a problem with a payment plan that was reported late for 17 consecutive months all the while my auto-payments were being received. I spoke with a gentleman who was very pleasant and provided instruction on what to submit and where (a letter) outlining my issue. I then found this forum and reached out to Mr. Cardace via his email with the same information and within hours a member of his team had called to let me know my inquiry had been received and provided me a contact name and number with whom I could follow up with as things progressed. Not a generic CS # mind you, a real person, the same person, each and every time I had questions regarding status. Result: My request for correction to the reporting was accepted and I'm on my way to a home re-finance that would have not been possible given the effect on my credit score the reporting was inflicting. Mr. Cardace, Carol (my direct rep) you folks are outstanding and I can't thank you enough for your continued efforts to closure and the excellent communication along the way!

Best Regards,

Troy S.

Posted by HAPPY WITH CINDY


Please dont waste you time calling in call to customer service just call Cindy Badger she was the one a manager I was sent to after a few calls she was great she had the fee remove and even sent me a zeroed bill, she is the one to call as she can make change without a ok. her number is 1469 220 2185 leave her a message and she will call u back need more like her thanks cindy.

Posted by Anonymous


Thanks for providing great online services.. Also please add an online service to update customers PAN card details (citibank.in).. Its frustrating to reach out to the branches to update these info...

Posted by pallasathena


I just got off the phone with a Citibank customer service person. I called with a really quick, simple question (wondering when my 0% promotional APR was going to end) and from the moment he answered he was incredibly pleasant and helpful. He acknowledged that I had been a customer for over a year and that I maintain my account very well and thanked me for doing so. He even complimented me when I got my security word right! He was able to answer my question quickly and with a positive attitude. I didn't call with a huge, complicated issue, but he treated my simple inquiry with a great attitude and was so lovely to talk to. It's rare that you get pleasant customer service people on the phone and it was a really nice surprise that brightened my evening. It's easy to complain when someone does a bad job but I also wanted to acknowledge someone who did their job with a great attitude, it doesn't happen enough. :)

Posted by Wessagusset


I’ve had a Citibank credit card for 25 years and use it for most of my family’s purchases. Six months ago, a disreputable merchant in India duped me to the tune of nearly $5,500. I notified him and his company within 3 days that the transaction was null and void. Neither the vendor nor his company responded. I notified Citibank immediately and was told to send confirmation that I had contacted the vendor as well as any other pertinent information. I sent a large file including documents in which the vendor fraudulently altered paperwork. Fortunately, I had original documentation that I sent to Citibank showing that he had used “white-out” wherever it suited him.

I was shocked to receive a form letter from Citibank months later saying that their “investigator” found in favor of the crooked vendor and disbursed all the funds in question. I had been told that no money would be disbursed if the case went against me without my assurance that I’d received an equivalent amount in merchandise. My wife called Citibank and was told that there was no recourse. The case was settled. She then asked to speak to a supervisor who said, “the money has been turned over to the bank in India. There’s no way to get it back.” My wife asked to speak to someone with greater authority and was told there was no one with more authority than the person she was speaking with. That person then offered 5,000 in frequent flyer miles. My wife refused.

After searching on the Internet, I discovered a number of Citibank customers with complaints regarding home mortgage problems. The name, Michael Cardace, Citi Customer Advocacy, Citibank, appeared pretty often. He even listed his email address. Mr. Cardace was always responsive, sensitive to a customer’s frustration, and promised to do his best to make a bad situation “right.” It looked to me as if he did just that. So, even though our situation was not about a mortgage, we figured we had nothing more to lose. I wrote to Mr. Cardace, who responded immediately and promised to have someone call me about the dispute. His representative Ms. Tominson was great. She took sufficient time to review the file. The irregularities on the part of the merchant caused Citibank to reverse the first “investigators” decision and credit my funds back to my account.

I have none but the highest regard for Michael Candace and Ms. Tominson and to Citibank for having the good sense to employ such professionals. Citi is also to be commended for giving them the latitude to reconsider a customer who asks Citibank to “take another look.” Many thanks for restoring my faith.

Posted by markasey


I had a really great customer service experience with Citibank when I contacted them via Twitter. I was responsed to VERY quickly and a rep immediately called me and handled the situation I had in a very professional, timely manner. I was very pleasantly surprised using social networking customer support worked so well.

Posted by Anonymous0ne


I've always loved Citibank; but they are getting pretty sloppy with their customers' information.
(1) They cancelled and replaced my card with no explaination or notification, supposedly due to a "merchant complaint". When I questioned it, I got meaningless babble.
(2) They suddenly changed my paperless statements to paper statements.
Citibank is making me nervous, but I;ve been with them for 8 years and I don't have a minimum balance requirement or minimum purchase requirement so I'm hanging in there.

Posted by linkns


I am in the minority here but my experience with customer experience has been good.

I don't like the way Citi conducts business especially with credit cards but their customer service has been able to rectify problems caused by crappy business practices. Here's the thing. When you are nice to the other person the other side, you will most likely get a better response and service.

Citi messes up my statement delivery many times and their website is a steamy pile of crap. I have to call customer service to help me and they always do. I just calmly explain the situation and persistently pursue for a solution in a civilized manner.

again, if Citi treated their customers with respect, dignity, and fairly, they wouldn't have so much backlash from customers and customer service wouldn't have to be swamped with calls everyday.

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Posted by unhappy


I used to work for Citi and LOVED my job morwe than anything. But I had the worst manager in Jacksonville named Trish in jax fl. She was very mean and nasty to some employees and didn't ever think I would be fired. the company itself is wonderful and they lost a really great customer service rep. I loved talking to customers and she has ruined a great experience for them.

Posted by Bam Boom


I currently work for citi and I love my job. It's hard to listen to the nagging everyday. Citibank has thousands of customers and it is also your responsibility to look over your accounts. Also remember not everything can be fixed in just a day, things take time.

Posted by zoomomtracy


Here's more wasted time and effort over $12 - I work at American Airlines and we are encouraged to have health tests through our insurance each year - and are rewarded with $125 Citi Visa Debit Cards. One card was used for several minimal charges in one day at a CVS (1.50-3.50 per charge). This signaled my card to have a hold put on it (for "security" reasons). I called the phone number on the back of the card when the card was declined. I still had $12.21 on it. Yeah, I know $12.21 ... it's the principal. When I confirmed that those were indeed my charges I was told I could use the remainder in 3-4 days.... nope declined again. Called back a month later - AGAIN confirmed charges WERE mine - was told hold would be lifted...card would be good in 3-4 days... nope, another decline (how embarrassing). I called today and was told that they will not take the "Hold" of the card until I produce the receipts from the CVS FROM FIVE MONTHS AGO!!!! Really? Does anyone keep their receipts for gum or a soda.... from five months ago???

Here's what I want you folks at Citi to know... I am also a customer with one of your credit cards. I have been a customer since 1991. In the 21 YEARS I have been your customer I have NEVER made a late payment on my account... EVER. I think it is disgraceful to steal from your customers under the term "policy". I don't care if it's $12 or $12,000.

For $12 on a debit card you've cost yourself a loyal 21 year customer on a credit card. Please contact me. I will be honored to prove the standing of my account. I will also notify my Health Matters office at American Airlines to let them know your "policy" is just another way to scam money from hardworking people.

Credit Card Companies should pay taxes on the dollars left on these cards, or the money not disbursed because of "policy holds". This is theft. It's such a small amount in my case - nobody cares. There should be Federal disclosure on what Citi scoops up. $12 x 1000+ people is a lot of money. Imagine what all the losses on this website/blog alone total. Disgusted Citi. Shame on you.

Posted by Anonymous


I work as a Citi assistant branch manager in Chicago. Citibank has drastically changed over the last 30 years I had worked there before corporate sent me a pink slip via email that coldly stated that I had one hour to remove my personal belongings from their workspace or I would be escorted by the Chicago police departed and any personal items shall be confiscated by Citigroup and remain their property. Furthermore, after 35 years of service with no thank you, the email stated my services are no longer desired at Citicorp. I was hurt, and did not understand why. But everyone just walked by me like stark faced robots and answered questions, and talked the same way, the Citigroup way. I knew it was time to go.

Posted by Anonymous


folks i am not from citibank, but i am a credit card specialist!i have read a comment here abt a fee being applied after accounts paid off and it caught my attention-it is called RESIDUAL interest, if the accnt is not completely paid off every month then whatever is the balance thats carried over to the new cycle will accrue interest,as for the residual interest it is the interest calculated from the balance thats carried over to the new cycle up until the full payment is recieved, example,( balance is 100 dollars,rate is 15.90,end of the cycling date is 12 of every month,-statement was printed on jan 12,it does have an interest of around $1.30,then u made a payment 100 dollars total on march 5,way too early before ur due date which say around the 28th of march.but do u know that from the 13th of feb up until march 5 when u made the payment the 100 dollar accrues interest lets say less than a dollar, thats the residual interest,the estimated 1.30 interest is the interest coming from previous balance of xx bet jan 13 up until 12 of feb which resulted to a balnce of 100 dollars.

Posted by i_work_for_citibank


I work for Citibank, i will start off with that. I have had the absolute worst experience and I am leaving them as a customer. I work for them in London, not in retail banking but still bank with them. I traveled to the States to visit my family where I am from, and called to switch my account to link to my USD account instead of my Pound Sterling Account. They didnt perform this correctly despite saying this on the phone. I called back from the airport, and was furious, but happened to answer a security question wrong.

They locked my account out, and I was told that the only way that I could get my account unlocked was to sent a notarized passport image in the mail to a UK branch. Meanwhile I am on holiday in the states, and its christmas time and I need money. Plus, I WORK FOR YOU!!! How did I get my Staff Account in the first place!??? So, in the end, I am now having to use my corporate card for purchases. Citibank is the worst bank in the world. No one, I repeat, No one should bank with them. I work for them, do NOT bank with us. We are good at business to business products, but 100% the worst retail bank in the entire world.

My question was, being an employee, if I was in a remote place in the world, with no family around, how would my situation be handled? They said the same way and no manager could grant an exception. Furthermore, my 'Relationship Manager' at the UK branch couldnt call me to help because "the phone number you have in the states isn't on file with us". OF COURSE ITS NOT I HAVE A DIFFERENT SIM CARD IN THE US!!!

Any other small credit union is more efficient than Citibank.

Posted by CitiBank Dubai


CITIBANK DUBAI UAE , does not pay well to it Employees. There has been no salary increase at all for the last 3 years. Being a Staff I feel so sad to work in Citi, The boss wants the best of Services to be provided & keep on umping more & more work on us.
Customer Service will definitely suffer if the Employees themselves are not happy.
This is the worst Miser bank I have seen till now. I understand 3 years back we had recession & all that crap. But if I check Wikipedia today Citigroup is in a very good position with billion dollar profits. Citigroup's Net income is US$ 10.602 billion
Please give us a salary increase of US$ 500 at least. There is no salary increase & if you want to complaint the boss will tell you directly if you want to leave Citi it is your choice. Citi does not care for its own employees , So why will the Employees care for the Customers. Citibank saves & sucks money from its employees & also rips their customers. The cost of living is increases in Dubai drastically. But there is no salary increase. I would love to leave Citi provided I at least get a good offer from other banks. I am fed up & sick of Citi.
To My Almighty God !!!!
Please come on this Earth & provide Justice to all. Don't wait for us to Die & then Judge us ,if we have to go to Heaven or Hell.
It is like Hell on Earth currently .
Please God come & save us & rescue us.
GOD please Don't watch your children from Heaven , Be with us & teach us how to live in this Cruel & selfish world where no one Cares for any1.

Currently Still,
Yours Sadly
Employee Citibank Dubai.

Posted by paymyownway


I am a former employee of Citi and left when I saw the company transitioning work overseas because I knew what was coming. I loved working there for many years, but when Vikram Pandit came onboard, the company went down the toilet. He is taking this U.S. company and moving it entirely overseas to his homeland of India. At this point, good riddance to him and Citi. NOW, the next thing. Citi pulled a fast one on about 3/4 of their card holders. To reduce their risk when the mortgage collapse started, they lowered their cardholders credit limit to $50 or less above what they owed. This hit everyone's credit report as a negative mark. I found out when I pulled my credit report after that happened and pow--I went from 720 down to 650. I had no other negative items on my credit report, just Citi. The way I see it, let Vikram take his failing company and shove it you know where and for all of us former City employees--we will survive, but Vikram won't

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