Posted by Steve
My complaint is about crappy customer service. I purchased a bluetooth device and I was suppose to get 3-5 day shipping. After a week I tracked the package and UPS didnt even have it yet. So I emailed customer service wanting to know where my package is with a couple other questions. They emailed me the next day saying they found it and UPS still has it does this help?, so I checked again and UPS doesnt have it even a day later and they didnt bother to address the other questions I had. So I told them that this was ridiculous and to keep the package and refund my money. Now I ordered this on Nov. 27 and I have sent 2 more emails that they have not responded to about my refund and the progress of. I feel when your not a paying customer at jabra the customer service stops and to me this is what is the differance between a good company and bad company.