Kenmore Customer Service

User Reviews, Ratings and Comments

Kenmore customer service is ranked #709 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.37 out of a possible 200 based upon 345 ratings. This score rates Kenmore customer service and customer support as Terrible.

NEGATIVE Comments

332 Negative Comments out of 345 Total Comments is 96.23%.

POSITIVE Comments

13 Positive Comments out of 345 Total Comments is 3.77%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Kenmore

    Customer Service Scoreboard

    • 26.37 Overall Rating
      (out of 200 possible)
    • 332 negative comments (96.23%)
    • 13 positive comments (3.77%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.4 Reachability
    • 1.9 Cancellation
    • 3.2 Friendliness
    • 2.3 Product Knowledge

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Posted by Kell


I am 64 and on Social security. I bought a Kenmore refrigerator in August 2021. It stopped cooling but the freezer was still working. Technician came today. Two fans are not working for the defrost. Therefore it is not blowing the cold air around. This was 99.00 service charge. To no avail, the parts could not be found to fix it. They searched everywhere. I am very disappointed that a refrigerator breaks down and it isn't even 3 years old. Was advised to buy a new refrigerator. What a sad thing. Out of almost 3,000 plus dollars. Why does this company not stand behind their products?
Irritated as can be. Just a hunk of junk!

Posted by Scammed


Bought a fridge and 6 only years old it craps out. Thousand bucks to replace a garbage lg compressor with less than encouraging advice from repair shop, saying is be better buying new that risk the $1000 repair bill that may or may not work. Seriously wtf. Talk about scavenging garbage lg parts to the lowest bidder and selling it up... Will never buy kenmore again its disgusting that a 2500 fridge lasts only 6 years. In a perfect world someone would go to jail but these sheisters will probably just run the brand further into the gutter then start anew. And its not just the fridge... dishwasher stove microwave... everything kenmore has a short lifespan. Buyer beware!

Posted by WS


Kenmore / LG refrigerator quit working, customer service and scheduling a repair for the compressor which is still under warrant has been a NIGHTMARE!!! I will never buy another LG refrigerator again

Posted by Jim


I purchased a Kenmore.freezer in October 2022. In July 2023 it stopped cooling. I searched Kenmore service and was taken to a Sears service website. I contacted them and got an appointment for three days later. The technician arrived and diagnosed the problem as a compressor failure. But, he could not fix the problem. I was told that I, yes I, had to contact Kenmore directly for repair. I contacted Kenmore at the number provided and was told that they would get back to me in 5 to 7 days to schedule a repair. On the eighth days I received a call that a technician would call the next day to schedule an appointment. The technician arrived the next day, he was not prepared to fix the problem. He did some testing, in less than 15 minutes, and his diagnosis did not agree with the first technician. He left and his final response was "we'll get back to you". DO NOT BUY KENMORE. Oh yes, the last technician was from Samsung.

Posted by Tiffany


My very first washer and dryer was a whirlpool. I had the set for over 10 years. I really wanted a new set so we bought the Kenmore series 600 washer and dryer. I will never buy Kenmore again. We have replaced parts for the dryer so many times. It really pisses me off because it takes a couple days for my husband to have time to fix it. Then my laundry gets behind.

Posted by Carol


I bought a Kenmore refrigerator in July of 2019 and bought a extended 3 year warranty my compressor went up in April 2023 when I called I was told that my extended warranty had expired in July 2022 when I bought the refrigerator I was told that the extended warranty would take affect starting after the first year because the Kenmore has a warranty for the first year. after being sent from one person then another several times I was told that the extended warranty started the day I bought it so I was lied to.to start with Kenmore knew they had a faulty compressor on this refrigerator and still put it out on there floors to sell they should be accountable for what they did and have a recall on that compressor and have to fix it.i paid 2300.00 of my hard working money for a refrigerator they knew had problems and still sold them to there customers they should be liable for that. I would never buy a Kenmore or LG again and would not recommend that brand to no one they do not stand behind their mistakes

Posted by Carol


I bought a Kenmore refrigerator model #795.7259 in 7-12-19 and bought a 3 year extended warranty it quit cooling on 4-17-23 my compressor went up I was told it only had a 1 year warranty and I bought a extended warranty and when I called they said had expired 7-12-22 a extended warranty should start a year after the manufactor warranty so my extended warranty should have have been 7-12-23 but when I called about it they said it run out that the first year was included in my extended warranty.kenmore knew they had a faulty compressor on these models and still sold them they should not be able to get away with that.they are taking advantage of people.they should be ashamed.that refrigerator cost me 2300.00 of my hard working money.they should have a recall on that compressor and make them pay.i will never recommend Kenmore or LG to anyone.

Posted by Anonymous


I do not understand how a company can make a washing machine without a reset button. I have a Kenmore washing machine series 400, triple action agitator with no reset button. If I start my machine filling with water and do not put my clothes in it and walk away with the lid open, it will automatically start letting the water out and I can't stop it. What a waste of resources, water. Very aggravating! I hate this washer for that reason.

Posted by Nini562


We have a Kenmore elite dryer in our home. After a few uses the vent becomes charred leaving scorch marks with black residue on our clothing/bedding. We have it under warranty and not even the technician was helpful in explaining why this keeps happening. The vent plate was replaced more than once but the same problem still persists. It's getting annoying to buy new clothing/bedding everytime we use the dryer. So with that being said what solution is Kenmore proposing?

Posted by D


We bought a Kenmore refrigerator model # 75032 (SN MR21ZE20180093) in February 2022 from Costco and after a few months we noticed frost building up in the freezer and the refrigerator wouldn't get very cold. 40 degrees at the coldest. We called Costco in August and they lead us to their concierge service since we weren't able to return the refrigerator. 9/19/22 was the first service call and the tech said it likely wasn't working from day one from what he saw. 10/10/22 another service call was made and more parts needed to be ordered. On 11/18/22 one part was replaced and more parts were ordered. That did not fix the problem and the refrigerator got as warm as 60 degrees inside now so we have been forced to use a spare in the garage. 12/28/22 was supposed to be the FOURTH appointment to get it fixed but now we are told that might not happen because some of the parts are not available and they don't know when they will get them. After begging 12/12/22 we were sent an email stating we were eligible for a replacement refrigerator and was scheduled to arrive on 12/28/22. 12/24/22 we received a call saying the refrigerator was not in the warehouse and wouldn't be delivered. 1/11/2023 the replacement refrigerator was delivered. The new refrigerator was not cooling as it should so we called for service again which was scheduled for 1/24/23. The tech confirmed the refrigerator wasn't cooling and got a 42 degree reading. He replaced a fan but not all the parts were correctly installed so he had to come back again on 1/30/23. On 2/6/23 they came out again and guess what? IT NEEDS MORE PARTS! After contacting Sears on 2/7/23 they said"what we can do for you" (like it's our fault they sell crap) they would send us a third refrigerator but that model is on back order (thank god!) so we need to choose another Kenmore at Sears.com. Most of the Kenmores are one to two and a half stars ( no wonder they want to get rid of them!). There are no Kenmore refrigerators on Sears.com that are even close to what we originally purchased so we either wait for a third piece of crap refrigerator, take a loss because Sears won't give us a refund of the difference (or a refund PERIOD!) if we choose one less expensive, pay more for an Elite series, or continue to fix the one we have. There are plenty of other brands on Sears.com but they refuse to be customer friendly and are taking a hard stance. Never felt so helpless and disappointed! Costco refuses step up and help which is a MAJOR kick in the shorts!

Calling Sears Home Services for the numerous repairs has been a joke. When we called for updates we are told we need to "wait" and then we are offered "free services" which we all know leads to more sales offers. The last thing anyone wants at a time like this! When we called to get the refrigerator replaced we were connected to the water heater warranty department twice and the mattress department once which you get nowhere without proper documentation.

We bought a Kenmore knowing they used to be a dependable refrigerator, don't be fooled, that old Kenmore you have still hanging around is not anywhere near that quality! Judging from all the other reviews about this garbage and the continued customer service joke nobody at corporate cares either. Purchase at your own risk!

Posted by AK


Worst refrigerator on the market!
In less then 2 years of my purchase my compressor failed and warranty would not cover. Spent over $3400...such a waste of my money!

Posted by Pattie


Bought an upright freezer. Well - it is categorized as a freezer and I guess it is a freezer since the door was warped and we landed up with lengthy icicles hanging from every shelf. No problem though. We bought it from Lowe's without buying an extended warranty and it was less than a month old - no extended warranty = no customer service from the store unless returned within 48 hours. New door was eventually delivered. Fantastic. Aw shoot - this door is warped more than the original one. Dang it. But hey - no problem. Just wait for Kenmore to decide if we actually should be entitled to a return. What a joke. That was August. This is nearing December. Nope - still no freezer here!

Posted by User2548928


I bought a Kenmore fridge in July. In the start of November, my fridge was not functioning correctly. So I use the phone number to contact Kenmore. They hired a third-party repair service to come to my home. They did a slight adjustment. The next day the fridge fully broke down. I made another appointment and the handyman said there's nothing he can do in the notes. He told us he would write down that they were going to replace the fridge. Instead he wrote that we wanted the fridge to make ice, he lied about what he was going to do. Then we made another appointment the following week later and it was a no-show and they said they came on Sunday which is a lie because they don't operate on weekends. I've called Kenmore multiple times and they have been no help , we've been at this for a month weren't able to have any food this Thanksgiving. I feel like we are not going to be able to get the fridge replaced they're warranty is a scam how many times does a handyman have to come for them to realize the fridge is broken.

Posted by Anonymous


Customer service is absolute garbage. Never in my life will I ever buy anything kenmore again.

Posted by Patrick


If you live in Canada, do not buy a Kenmore appliance. I have a Kenmore range mod: # C970-440935 and cannot find a part a light bulb for the oven any place. their customer service sucks, they are short with you and will not advice on any Canadian appliance.

Patrick C Faria Ontario Canada

Posted by Margaret Werner


Have a Kenmore elite washer. It is 3 years old. This summer dumped $400 in and now the control panel is out and the machine needs another repair. Called sears. They transferred me for 2 hours without any resolve. Called Kenmore they never answered their phone. My advice, don't buy Kenmore products. They should be embarrassed.

Posted by Motherbugg


I paid over $800 for my 600 series washer. It lasted 23 months. Tried to get it fixed. That was a $500 waste of money. I now have a $1300 piece of junk in my laundry room. I'm on a fixed income and cannot afford another one right now. Also I do laundry every day because of my special needs daughter. I have owned 4 washers in my life. I'm in my 60's. All Kenmore brands. This is the last one I will ever buy now that I know they are now garbage to own. LF is the only symbol I get when I turn it on. By the way, it started acting up one month after the warranty expired.

Posted by Anonymous


Kenmore customer service is impossible to get in touch with. I have called and called. Left phone number for them to call back with no call back. Bought a Kenmore freezer from lowes in Orangeburg SC. The freezer went out in less than 3 months. Bought the extended warranty and lowes stated they couldn't help me until the warranty went into effect at a year. Kenmore will not answer or return call. All the food in freezer went bad which is really bad with the cost of food now. I will never buy another Kenmore freezer.

Posted by tim


terrible stay away

Posted by Jill


Ordered a stick vacuum/CDV /Go. And in 3 months the belt fell off. It's made so you can't open the head to put it back. I've called twice and was promised a replacement with a confirmation #. Been waiting 4 months. Called a 3rd time, now I'm told I need to fill out a form and call back in 9 days to find out status. Terrible service And the product is made cheaply.

Posted by Anonymous


Two weeks after purchasing a Kenmore Fridge it stopped working. Took 45 days to get a technician out, another month for parts and the two moths to get another technician to put the new part in!! So, I continue to waste money purchasing food just to have it all spoil every week or two weeks!!! Worst customer service!!! Worst appliance experience!!! Worst waste of money!!

Posted by Katrice Obidike


Because of the awful service I have received from the warranty department of Kenmore, I will NEVER in my life purchase another Kenmore product EVER. The customer service level is ZERO. I have never been treated with such disrespect from such a large entity. Instead of hiring people that you can pay cheap labor to, you all need to take pride in your brand and hire people that provide quality customer service. You all should be ashamed of yourselves. You take people's money, and them treat them like crap when your appliances malfunction......NEVER EVER Again!!!!!!!!

Posted by Anonymous


Why am I getting a high pitched whistling sound from my Kenmore canister 600 series?

Posted by Anonymous


DO NOT BUY FROM THIS COMPANY!!
I purchased a brand new Kenmore refrigerator back in January (1/26/2022) from Lowes. Lowes delivered it to our home while I was at work but my husband was home. When I got home and removed the protective film off of the front door I discovered a large polish/scratch mark. It looks like they tried to buff out a mark with steel wool. Since it happened before the fridge was boxed(at KENMORE) Lowes will not help. I have contacted Kenmore 7 times at 833-946-4239. The first 5 times I talked to some less than helpful people who gave me a reference number. The people who gave me the reference number said they would get back to me on getting me a new door or discount. The last two times I have called I left a message for them to call back and they still haven't. It is now June 28th 2022. DO NOT BUY FROM THIS COMPANY.

Posted by Lucille


Worst washer I ever had!!! Supposed to be energy efficient! Takes 1 hour to do a load of laundry.looks like it takes minutes for it to decide what it's going to do.wouldnt record it to my worst enemy

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Posted by William


I don't know if this interests your product testing team but seven years ago I bought a free standing Kenmore room fan, model 850, sumpthin',sumptin...long number I couldn't read because , well, because I'm old. Anyway,it was a very inexpensive model purchased at a Kmart store. In the last seven years, aside from two brief power outages and unplugging the fan briefly to move it to another room, it has run continuously, non-stop all that time. Amazing! I took it apart the other day to clean the blades and when I plugged it back in, it ran for about an hour then finally gave up the ghost and died a quiet death. I think I'll buy another Kenmore fan despite the plethora of negative reviews I have seen recently online. So I will be a continuous customer and Kenmore's biggest fan!(no pun intended)

Posted by Kenmore customer service


Dear Kenmore you have good products your washers and dryer are good but the dryer belt broke and when I called a service man out to fix it they were great and curtyous and service was great I got my Kenmore washer and dryer from Sam's appliance shop in Detroit and the service call was great and curious I've had my Kenmore washer and dryer for 15 years and it still works great Kenmore and whirlpool are good products thank you for your great products please keep making great progress Kenmore company

Posted by Anonymous


2/26/2023 we bought our kenmore microwave in 1986 from sears and it lasted 37 years before it gave out this date. Kenmore is a wonderful, lasting product. All of our initial appliances stove,washer,dryer & refrigerator were kenmore these lasted way over 25 years. That is fantastic for a family of 5, growing kids and tons of washing. Such amazing products for our family. Thank you.

Posted by Anonymous


Today is 2/21/22, and my dryer of 45 years just quit!! It was all rusty on the top but I never had any problems with it. Was also outside in the carport. Just wanted to say get a Kenmore heavy duty dryer and you won't regret it

Posted by Anonymous


Just wanted to say I love my machine I have my washer and dryer for 21 years now and only had to replace one switch so thanks for a great product !

Posted by MyraLYWX


My complaint is with the quality of the product. I purchased a Kenmore Elite upright vacuum which mal-functoined during the second use. It was replaced with a new one. However, this is my first ever Kenmore appliance and my last one. It is cheaply made, clumsy to use and has numerous absolutely useless features that no doubt run up the cost. The hoses for the attachments are entirely too short - and who wants to haul around useless tools while vacuuming anyway. Today once again I spent half an hour trying to replace the bag by pressing as instructed. Finally out of frustration I gave it a hard smack and it closed. Perhaps a prize fighter could press it closed, but not a 90 year old female! I have purchased a tank vacuum with LONG hoses to supplement my ELITE Kenmore!!!!!!! Myra

Posted by Anonymous


Prior to 1994 owned a Kenmore washer and dryer for 12 years, washing clothes for 2 families about 5 to 6 loads a week. Had one repair in the 12 years. When sold the house washer and dryer were included. In 1994 bought a new Kenmore washer and dryer, heavy duty series 80. It is still going strong to this day, never had a repair. About a year ago my daughter had a fire and we had to wash all of her clothes, bedding, curtains, and rugs, probably about 40 loads, never a problem. Kenmore has served me well over the years and when a product works this well, everyone should know.

Posted by Spahnsky


I discovered a leak from the bottom of my Kenmore water heater. Since it had one more year left on the warranty, I called the 800 number for service. I was expecting to be disappointed, but my experience was a surprisingly positive one! I was given an service appointment the following morning. It was made clear to me that the service call would cost $79 regardless of the outcome. I decided that was a reasonable charge for a qualified service call and worth the chance that the water heater might actually be replaced. The next morning I got a call from the technician saying he was on his way. It took him about 20 minutes to verify and report back to Sears that it was indeed leaking and unrepairable. About an hour later, I received a call from my local Sears that a new replacement water heater was available to pick up or have delivered and installed. If Sears is trying to improve their poor service image, I give them an "A" for effort!

Posted by Anonymous


Good customer service is rare these days so I feel compiled to report the Excellent and prompt attention I received on Saturday February 14 (Valentine's Day) at approximately 8:00 PM. I regret I didn't write down her name but the representative was knowledgeable and quick to diagnose the problem and she did so with a sense of humor when my husband and I were slightly panicked. I'm sure you will be able to identify this helpful person.

Since I read some of the recent comments, I will add that when we remodeled our kitchen in 2007 we bought all Kenmore appliances from Sears. We have not regretted that decision at all!

Posted by Anonymous


i bought a kenmore fridge 4 years ago its great..... went to sears kingston the most helpful store ive ever been to!!!!!

Posted by bobstd


My wife has purchased kenmore elite kitchen and laundry within the last 18 months. We are very satisfied with our appliances. 15 years ago we bought a glass top stove, had 3 service calls within 6 mo. Sears replaced for customer satisfaction. Robert/ Linda Standard

Posted by Beginner


1. Kenmore Fridge fill kitchen with smoke and stopped working. Called Sears Customer Service and was told that the soonest they could respond was two weeks, period. Called East Coast Appliances (ECA)in Virginia Beach VA and asked how soon a repair person could come and look at my fridge. Operator for ECA asked me what was going on. I told her. She recommended I call KENMORE customer service and gave me the 800 number . I called it. They were VERY sorry that I had a problem with one of there products. As it was 5 PM by this time they said that they would have a repair person there first thing in the morning. 8AM the next morning a service person arrived, repaired the problem to my satisfaction and gave us a $250.00 check to cover food spoilage and whatever. Ther were several follow ups (both letters and phone calls). Fridge is still working months later. My rating for Kenmore is better than excellent. Sorry I don't have the Kenmore customer service number handy or I'd post it.

Posted by Anonymous


My Kenmore dishwaser is an excellent product. Customer service, installation was first rate and second to none. I would buy another of their products.

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