Posted by Tutu
Do not, I repeat, do not bother ordering KFC's 50 piece nuggets. They are small and dry. Very disappointed ☹️
Customer Service Scoreboard
Eat at the Ledgewood New Jersey KFC MAYBE 8 times a year, went last night and bought a 8 PC dinner was a given the chick and 1 side was French fries, other should of been coleslaw, went home had an 8 pc bucket of greasy cold, and soggy chicken , cold and greasy French fries , no coleslaw or biscuits. All for 29 dollars and change. I called the manager and complained, and I was told I should've paid an extra dollar 30 for the meal which I thought I was buying. But the manager pretty much was telling me I was stupid and hung up. Worst meal and response I have ever had from a business. Everyone who ate the chicken ended up with stomach issues in the morning.
THANK YOU KFC FOR A DISGUSTING EXPERIENCE
I was picking up an ubereat order for a customer at kfc. I had to go through the drive thru because they had the inside doors locked. When I got to the window they said the order wasn't ready, I had to pull up. Before I pulled up i asked how long will it take, because if it's longer than 10 minutes I'll cancel the order. She said it won't be longer than 10 minutes. I proceeded to wait 15-20 minutes. I knocked on the door since it was locked to try to get their attention, no one came, so I called the restaurant. The lady I have an issue with answered the phone (she was rude and I didn't get her name but I have a video of her, the time and location of where she worked last so it shouldn't be hard to find her) she asked me what the name of the order was. I told her and she hung up...I called back because she didn't let me know anything, like how long it would be for the order. She ignored one of my called and picked up on the third time I called back. I asked her "hey I the uber guy, I wanted to know how long it was going to be" she snarled at me "I told you already" I was like "no you didn't you hung up on me". She told me I had to drive around and get back in line. Which I thought was rude and unfair because yall told me to pull up and had me waiting for like 20 minutes. I see there's no cars in line behind me so I go up to the window and ask for the order. (I have this part on video) I asked for the order. The lady is getting really snippy with me and telling me she canceled the order and I can leave. I'm asking how is the order canceled when you just told me it was ready for me. She said she's not going to argue with a doordash guy. I'm like I'm not arguing, I'm trying to get the customers food. She tells me to leave and unfortunately I didn't get her name. She was so angry and belligerent that she didn't even give me the customers food (costing not only me my time and money, I lost that $12.09 order but costing the restaurant money) she wasn't giving me her name
I live in Douglas, Az. I drive an hour to go enjoy some KFC ..in Sierra Vista, Az.
I went through the drive through.. mind you I had people in my car that wanted to order, too! I placed 2 separate orders .. for the other two people.. when I wanted to place my order, I was told by Monique that I couldn't order only 2 orders per car. In the drive through.. ( no one was inside, no other vehicule was behind me.. I was the only vehicule in the drive through.. I told her no one is waiting. " Can you not take my order, too".. it was a straight "NO, 2 orders per car..
I believe this was ridiculous, I had to make a complete turn around to place my order.. she was very rude.. the whole place was by it self. If you losing customers you know why? To me it is an order that was needed, specially no one was inside or outside!
Thank you.. Libby Moreno a customer that enjoys your product.
Sent from my iPhone
Horrible horrible horrible service.
Staff could care less about customers.
They are more interested in their phones and loudly talking in spanish.
Place is a mess with paper towels and straws on the floor and table.
No one wears gloves when handling food.
Bathroom had no soap or hot water. What sanitation!
After 35 minutes of waiting, I demanded my money back. Even that was a hassle
What ever happened to hello, please, thank you, have a nice day?
It's too bad. I loved the food at one time, but this experience has left such a bad taste in my mouth, I will never again visit KFC.
If zero was an option, that would be my selection.
The KFC on South Michigan street South Bend lost my $25.00 dollar sale, again because only drive through was open and not dinning in whereas am a pedestrian? Missed 2 legs 1 breast 3 milks 2 slaw 1 mashed 1 corn 1 biscuits @11.10 AM Thursday February 8th the lobby was closed.
I ordered a Mac & Cheese bowl in Central Point, OR, and could literally see the bottom of the bowl thru the sparse amnt of M & C that was inthe container. Couldn't send a pic cause I needed to buy 'a fully refundable'
Membership because I don't have card, so i can pay to send a complaint
The Bessemer store is awful. My side were left out of my order. I reached home and went back. The manager ignored me and told me to take it up with the ones that left it out because she was busy. I waited more than 10 minutes to receive the remainder of my order. It wasn't my fault my order was wrong by it she acted as if it was. The last time I was there I received the wrong order under her management. I will never go to this Kentucky Fried Chicken again. I'm so disgusted I don't know if I will ever go to another Kentucky restaurant again. The poorest service. Unprofessional inconsiderate mismanagement. I would like a Corporate manager to contact me please.
I had 4 piece wing and biscuit meal that was terrible. The wings were very small and tough. There was not much meat on any of the pieces. the skin was dry and difficult to chew. The biscuit was very hard like it was left over from days ago. Was highly overpriced. Will not return.
On Saturday Dec 2nd I went through the drive through got a # 8 big box 3 piece dinner in Topeka Kansas around 6 pm. I live 7 miles away and when I got home I was shocked. The 3 pieces of chicken were 2 wings and a leg over cooked to the point they were shrunk to nothingness and dark dark brown and tough. No roll either. I immediately called the KFC and was instantly asked several times if I specified what kind of chicken I wanted. I expressed that 2 wings and a leg overcooked without a roll was not a big box meal worth 12 dollars. she didn't care. She was A large young black woman and I am an elderly white man, hmmm I wonder if that had anything to do with the food and service, Whiteism!!!
Upon no satisfaction with the KFC outlet, I called corporate complaints and couldn't even understand the woman on the phone. It took forever to get through to a representative and once I did Her broken english was so bad it was a long and dragged out conversation. She couldn't even understand my address to send me a 10 dollar voucher for a 12 dollar worthless meal, that I will never use.
I want to eat chicken but they say they don't have any chicken left over then I order the taco bell still they refuse to serve us even is 9.44 they close at 10pm all employees including manger to they have to much attitude not a good customer service they provide
Went too kentucky fried chicken with husband for dinner. Only a couple people in lobby. Waited 20 minutes for order. Could here the manager getting after the workers in the back who was just kids. Sounded like complete chaos and as if no idea what they were doing. Me and my husband kinda looked at each other started thinking made bad choice for dinner. When got home. Bought pot pie tasted awful was burnt. My husband had ordered a famous bowl. Did not know changed the chicken put in it. Did not like it as much. Also ordered a chicken sandwich with no pickle. Had pickle on it which wasn't big deal just took it off. Will not be eating at kentucky fried chicken again. At least not for long time. Maybe by then will have different management.
I understand that you want feedback about your stores but if we are being totally honest you don't really care. Every person that walks in or goes through the drive through is just another number to you's. I wrote to complaint about your Mayfield store in NSW but i know that it won't change anything. Absolutely terrible service but you don't expect much from a manager that has no idea.
The manager and staff at your Mayfield store need a lesson in costumer service skills. Apart from that i will never eat at this store again. The chicken was dry and chips were cold. I asked for fresh chips and was told that they were fresh. It was a terrible experience and for the price you expect better
Your manager in Albuquerque at the location on central screamed at me calling me a b word I was leaving the store. I simply tried to cancel my order. Susie was her name. How do you handle that kind of behavior. I work for the city of Albuquerque and that acting out is not tolerated. I can't use that language I on your sight but she can humiliate me in the store
I had a very bad meal from KFC, Calle Teresa Carreno 4, Malaga, Spain so I did the right thing and complained reasonably and politely to the restaurant itself and to the head office in Madrid. I had no response whatsoever from either. I wrote again saying that as a best-selling author I had more than a million followers on social media and I thought they deserved to know how little KFC care about their customers...nothing.
I now intend to pursue this and I apologise if this effects your business in any way but I feel you should know just how your head office responds to complaints.
Bought 2 zinger burgers today 23 September 2023 after waiting in a drive through at Asda bedhampton without moving for over 10 mins we were very disappointed that the chicken was so thin compared to usual size Have you cut the size of this item. As we were waiting so long before the queue even moved we had to take them home to eat
Ordered online and turned up to collect. Checked in at car park and as I approached restaurant there was a sign up saying it was closed due to staff shortages. KFC still took my money for food I couldn't collect.
To be fair from past experience of this restaurant some of the items I ordered would have been missing from the bag anyway. Avoid at all costs
Don't even bother with their "Care Squad" the only reply you will get from them is requesting more information which they will ignore when you send it to them
Went through KFC Union Hills, Peoria, AZ drive-thru
Today - excellent 3 pc wings today. Can't wait to return for more. Mashed potatoes & gravy excellent as well. Also
Very nice pleasant young
Man at the window. Called mgr to
Compliment her as well on this yummy meal.
Visited Buena Visa Road on 8/26 Friday. There were 5 cars a head of me in line. I could hear the guy clearly taking my order. The girl taking my money was very nice and we had a short conversation. Even with 5 cars ahead of me service was fast and my food was HOT. I placed a 70.00 order. I was at your store approximately 6 to 630 pm. Thanks for great service. Loretta Maehr
I went to one of your stores in Princeton, Ky and no dought got the best meal there ever was, the chicken was perfect. I thought this must be a fluke so I went back again with the same results.You should put this manager on the road training other KFC's stores. Hat's off to Princeton's KFC.
I pray my comments go up the ladder of KFC. You have a location in Albion Michigan that should be looked at soon. You have an employee with the best attitude,service with caring and a smile. Rare! I complimented her that KFC has a great asset. "She is leaving, due to the local management is moving in a different direction." ARE YOU KIDDING ME? DON'T let her go. PROMOTE HER!!!
Was very disappointed with my purchase of the 20 fill up bucket this evening I live 45 minutes KFC only to find I was missing my cole slaw and my original 8 piece chicken was so dried out we couldnt eat it leaving us with mash potatos and 4 biscuit which were very good and service was excellent to travel that far was a major disappointment Unhappy customer Joyce Weaver
With all the bad crap going about I would just like to say a big big thank you to the staff at KFC in Slough high street.
My brother has learning difficulties and enjoys his KFC once week, on this occasion he went in there and lost his money after paying and did not realise until his carers asked where the money was. On there return to KFC the staff had found his money and new who he was and returned it to him.
I don't know who they are but isn't warming to know that there are truly kind people out there and hats off to KFC in Slough high street.
Merry Christmas 🎄
Hi, I just wanted you to know how impressed we were with the manager at the KFC in Minot ND 3100 S Broadway on Oct 1, 2016 at around 9:30 PM. we stopped after a concert and he was amazing. He went above and beyond in his attitude and service. Again we were very very impressed. Hope you can let him know this. I wish all KFC's could be like that.
I want to bring to your attention the "Outstanding" customer service provided me and my family by a manager (Lenny) at the Lake Washington, Melbourne Florida on 19-20 August 2016. I went through the Drive Thru and got a grilled order rather than the original. I am a retired veteran on disability and am on a strict limited budget and since my wife had been feeling poorly for a week, I elected to treat her to KFC which she enjoys so much. I called this gentleman and he literally bent over backwards to fix the problem and did so without any fan fair, he actually called me back the next day to ensure my satisfaction and that impressed me to no end ! I appreciate the professionalism he displayed and you should too, for he speaks volumes for KFC and for his awesome demeanor!
Just wanted to say how good the experience was at KFC #59 in Kinston NC. Aaron and Charlene are the bomb. They were very polite, helpful and smiling. These are the people that is needed in restaurants. I feel good employees should be recognized and treated accordingly. Unfortunately companies sometimes fail to see good employees should be treated well and compensated for their effort. They are exemplary and valuable. Please treat them as such.
I just wanted to write and let you know about my experience at the kfc 7215 michagan road Indianapolis. I had gone thru the drive through and my car batterie died just as i got to the window. Fortunately it wasnt a busy time and there was noone behind me. Your staff could not have been kinder! The guys working came out and pushed me out of the way and even jump started my car. The woman mgr was very sweet and very quick to make all this happen. Everyone was wonderful !! above and beyond!! Please let them know how much i appreciate their kindness!
Donna Finley
The Staunton VA store on Richmond Rd was very clean. You'll cashier I think his name was Scott was very perlite and always made sure the bar was full. We also mate the cook not sure his name may be Chris I thank I heard them say. He was short. We thanked him for the wonderful job he done on cooking and the manager a young lady was very sweet. The rest all I seen stood around except for a blonde hair medium built lady who was running the drive through. I like seeing the the Team work the 4 of them was doing. I would love to see more of that. We am a regular customers.
Im at the Bonnersprings kfc and the server named Cynthia needs to get a super big raise. she is very pleasant to be around she puts people in a good mood and I just watched her help a customer get to a table with a young child she then stood by the child while the lady got her drink. This is way above and beyond. I will be returning here because of her!!! Very very very pleased!!!!!!
Yes Kentucky Fried Chicken in Kansas City Missouri on 47th and Troost the managers that work the night shift doesn't help the employees to get out of there at a decent hour after closing I worked in the restaurant industry for 23 years not once have I stay in there an hour and half after closing I feel that those managers need to be trained properly need to know customer service how to talk to customers and how to treat their employees with a little more respect my name is Nancy and you can reach me 5 I feel their Not Train properly there's no teamwork and that store the drive-thru timing is off because whoever is working drive-thru I seen them take the order and still have to make the order their self manager always in the back and don't help the employees increase they time service time the women work better than the men they do help it help each other if you want to talk to me any further about this matter my number is at the top of this comment
KFC in Dothan al off 84 . Management sucks they are very rude to there employees. One manager quite the day I went to eat, they lady manger An her manager are not management material mother hired daughter to manage but they do not show appreciation ther an something need to be done before they loose employees
I'm an employee of 3 years,and fairness with co workers and myself is great deal to me. In saying that,there's a lot of daily drama going on in the KFC I work at.and it's one person that starts all the drama with lies that she tells and honestly I believe she believes her own lies,when she's confronted she's always in denial and she's in management but doesn't do her management duties,has a another co worker her parts do her computer work deposits mess with money get in safe and this lady isn't a manager she's just another co worker. So,how is that fair to the rest of us,if a manager is getting paid management salary I feel they should do management duties and not have a party to do for her.and or at lease allow somebody else who is qualified and really wants to move up have a chance to move forward into management. These 2 ladies together aren't together aren't very smart,honestly not very educated either. I just don't see how a shift leader gets paid for not doing shift leader duties and a regular co worker gets by working off clock everyday to come in every morning to be a patsy for this manager. Something has to stop with this going on its not right! Everybody else suffers! Admiral KFC Tulsa oklahoma.
I keep trying to get in touch with someone about my paycheck. I have called several times today when I called the manager treated me rudely and hung up on me I tried calling back four times after that. I've been trying to get my paycheck for about a month if this is the way they treat their employees or last employees it's no wonder they can't stay staffed.
Hello and to whom it may concern..I just recently applied to KFC and started working there..but since starting I recently quit!!my experience working at this particular location was awful..I like working at KFC this is my 3rd time working for KFC...And I wouldn't mind it again if at different location or the same if things could change!!
I worked for kfc 40 years ago on h street in Chula Vista, California . It was when you made the biscuits, cooked the chicken in pressure cookers . Really fresh ingredients. I ordered my usual 2 piece chicken with mashed potatoes last week. It was horrible . You changed the ingredients in masked potatoes and chicken was different. I was disappointed . Since I have been an employee and customer I thought you should know. Sincerely Susan Brocklehurst Healey.
I work for KFC/Taco Bell in Wisconsin Rapids. I'm unsatisfied at my co-workers. While some co-workers do their job others do not. They are always talking to their friends which is fine but they are neglecting their jobs. They reassign themselves to different jobs even though they are schedule to be a cashier they switch themselves to drive-thru with their friends. They are leaving their fellow cashiers as in the only other cashier on duty by themselves.
Ok I'm traveling from iowa to Ohio and we stop in Indiana to get some food I seen a KFC so I wanted to stop it was 10 minutes to close but we still made it worth a try we pull up to the speaker and they greet us we order they continue taking we did have a 45$ order! We tried to order a number 4 and some guys says well that's going to take 45 mins cause we will have to go to the freezer look for it wait for it to thaw etc so we said never mind well we pull up to the window he tells us our total we pay him then I asked him to make sure my extra side of gravy was n there n asked for some ranch n he says I will try my best!!! Well after we paid him goes to the back does whatever he was doing then came back to the window n said that they had shut there fryers off so they take a good 10 minutes to heat up n he didn't know how long it would take for the food to be ready... So we just told them forget it cause he was rude so we just said can u refund our money we don't like your service then we ask for the manager she was rude told us they shut there fryers off at 830 that's how she was trained she was not professional at all she said she didn't know we going to order so much food just was not cool ecspecially since we were from out of town so then she continued to argue with us then said get out of here n slammed the window in our face I hope something is done about this
My son works at the kfc in fort payne he has been there since Nov 5 and they only let him work one day they change his hours and doesn't call him to let him know they are really rude to him im extremely upset with how they run the restauramt. He has to call every week for his schedule and sometimes he gets down there and then they send him home that's a waste of time and gas
The KFC in Brighton Colorado is the worst.I've complained before and they try to make it better with a $5 coupon instead of making the service better.every time u go in they don't have half of the items u order.the food is always cold and hard.the asst manager I guess that's what she is.that's how she acts with the employees. She's rude to the customers and employees.there is trash all over the store.the condiments are always gross.how can this be solved.I can run the store better. An I'm jus a cashier lead
Hello I used to work for KFC in Durango, co I was shift supervisor I quite do to unfair work place and favoritism. There is a crew member named Dylan that was fired n quite about 8 times for no call no show n rehired every time by the GM Donna, there were other employees named Drew and was sick do to cleaning the walk in cause it has black mold (still does) but she fired him cause of one no call no show. Now Dylan drinks a lot n shacks because of it. Now Donna is friends with Dylan and his family, his mother in truth this is why I quite. This employee can show up when ever he wants do whatever he wants but doesn't get in trouble for it but other employees get written up for less. I will be contacting a lawyer I will not stand for this kind of byist action
KFC- TRENTON MI. Started as an employee , turned out to be the worst and most unprofessional atmosphere i had ever experienced!!! most employees were very rude,not very helpful. The manager and shift supervisor had barley, to no people skills! kitchen was dirty bathroom run down. also, at worst i was hit on and asked to engage in drug activity on my very first day by a shift supervisor!!! needless to say i tried to get passed it and continue to work,, i eventually got fired for unknown reasons?! first job in my life i felt the reasons were race related! or that i refused to be apart of the strange things going on in this store! VERY APPALLING To SAY THE LEAST! i needed this job but was actually a bit relieved to not have to go back! myself or ANY of my friends or family will ever eat here again!!!!!
I work at the one in greenville,Illinois. They have very bad management. There is a girl named Carley and she called me a bad word for no reason. I'm going to contact a lawyer and I'm going to proceed with legal action. There is food being stolen out of the store. The manager john knows this. The employees sit out in there cars and get high. I'm going to take this as far as possible. I'm going to put this I'm the Greenville advocate. The employees do not wear gloves when handling food. I really did enjoy my job but I will not be working there any longer. They r very nasty employees. U have one employee that works there that has admitted to taking Vicodin regularly on a daily bases. Donna is the employer that has sticky fingers.
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