Posted by Ashe
Here is my complaint about the Customer service i experienced .I was waiting this moment. My Complaint is regarding the call
I made how it went through . I have some issues with the app . I called and got told your subscribers is expired you have to renew . In the mean time the rep mentioned that he saw some incidents and theft detection if we renew we can see all that . We renewed the subscription. I called back they told you have to give a couple of hours I waited and called . They told Me that it needs 24 to 48 I waited and called . This was my nightmare starts . The call went over 2 hours . because the agents don't know what they doing . I was on the phone over 2 hour taking to agent to agent . They keep transferring me here ann there. All the agent don't know what they doing . What they do is keep transferring me to agent to agent. Over 2 hours of dealing with agents to agent no my issues can't be solved. At the end I request the manager and they told me wait . I been waiting after the agent came and ask me why I need the manager I explained my reason after she hear me all my cases she hang up on me . I was so mad and angry. My 2 hours wasted with no help. I renewed my prescription for one year to get the service I paid for . unfortunately no one seems can help me . I was waiting this moment to express my feelings my time is now . I have never this kind of 2 hour nightmare dealing with the Agent . I regret buying this Mercedes. I was thinking it will be a 5 star service for me for the service I go through not even a str I can't give the a dot . All I went through with those agent was nightmare. How one agent can't find the way to help me they told me if I pay 1 year service I would get all the services they offered. They take my money but no one is helping me . I was so mad and very disappointed. Please higher the agent who knows what they doing. I am hoping some one addressing my issue and contact me.
Regards !