Money Magazine Customer Service

User Reviews, Ratings and Comments

Money Magazine customer service is ranked #227 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 44.51 out of a possible 200 based upon 36 ratings. This score rates Money Magazine customer service and customer support as Disappointing.

NEGATIVE Comments

32 Negative Comments out of 36 Total Comments is 88.89%.

POSITIVE Comments

4 Positive Comments out of 36 Total Comments is 11.11%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Money Magazine

    Customer Service Scoreboard

    • 44.51 Overall Rating
      (out of 200 possible)
    • 32 negative comments (88.89%)
    • 4 positive comments (11.11%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.8 Issue Resolution
    • 4.3 Reachability
    • 1.2 Cancellation
    • 4.6 Friendliness
    • 3.8 Product Knowledge

Add your review!

Posted by aakbroker


I am the broker owner of Ocala Home Guide Realty and write the number 1 rated real estate blog in Florida according to feedspot.com. Recently, I was approached by one of your salesman about featuring one of the stories you published on my blog. He used the approach that he read on of my stories, shared it with your editors and all were impressed. Next he flattered me further by writing that the editors of Money Magazine want to collaborate with me. However, his definition of "collaboration" was to place me on your "list of experts". He explained that this would give me the opportunity to feature "future real estate related content published by Money Magazine" on my blog. This man is a snake oil salesman and I expected a more straightforward and honest approach from your company. Quite frankly, I feel patronized and insulted.

Posted by Monroe


Called the number given to get refund since the magazine will no longer be published. They don't answer, just a recorded message saying they're not available. No way to leave a message or get a call back. Horrible treatment of longtime subscribers. I will NEVER purchase anything from any CNN related company again.

Posted by Steve


Agree with other comment posted. My subscriptions was recently renewed in April for multi-year only to find out today from a cryptic post card that the magazine will no longer be published after June/July issue. This is terrible service and unacceptable. Called Money CS and spoke to someone just now to verify post card was not a scam. Now calling number on post card to cancel and am of course on hold due to enormous call volume and not staffed for this. I hope EVERYONE cancels.

Posted by none


I always thought Money had "class" but they kept renewing subscriptions knowing they were in trouble so now after renewing till 2021, I'm told they will no longer be in print !! and when you call for a refund...they tell you you'll be notified in 3-6 months !!?? a SAD ending
Don't do business with whoever "survives" this !!

Posted by Joyce


Please call me re my subscription I want to cancel. I did not order this.

Posted by Anonymous


I was very excited to be able to google Money Magazine and talk to a live person within a minute, unlike the last 20 companies I have tried to contact about something. They were able to answer my question quite well, with out me knowing my "NUMBER".

Posted by Anonymous


I have the chase sapphire reserve card and was very disappointed when I tried to use the Priority Club in Amsterdam and was turned away - told I could only use if I was flying business class or within one hour of the time my flight departed which was ridiculous because of the location in the terminal. When I returned I called the priority number and the credit card and was told it may not always be available as they can only accommodate a set number of passengers. Needless to say this significantly decreased the value of this $450 credit card to me. Think you need to advise or correct your statement about access to 900 plus airport lounges - it should say restricted access.

Posted by JCinAZ


Apparently Places like Copper Fit Give a FREE Subscription (that you overlook) and are now getting.. Luckily its at No Charge But Like All things Enough is Enough My Husband NEVER EVER Reads Magazines so they have been tossed as Soon as they Arrive. Have to Call Magazine to Get Number to Third Party To Cancel Bada Boom Guess they Want the Circulation Numbers No idea !

Posted by Anonymous


Please cancel my subscription immediately. I tried to cancel last month, but obviously was unsuccessful because I received another magazine yesterday. I did not subscribe to Money, do not know how you got my address, and do NOT want to receive it. Following is my name and address. I do not want to contact BBB to stop this from coming to my address, but I will if I have to. Alcie

Posted by Anonymous


Please discontinue the subscription to Money magazine that I did not request and do not want!

My name is Joyce L. Cochran,


Thank you for your prompt attention to this matter!

Posted by Anonymous


Two points 1)I agreed to a one month subscription for $10 you are billing me for a 3 year sub. for $20
2)Your customer care said my account is cancelled as of april 1st yet your still asking for $20. If you cancel stop sending bills. Y0ur customer service rates a zero.If you still want the one deal for $10 let me know.

Posted by Rdrnr64


Reaching Customer Service electronically on the website is almost impossible to pose a question. Telephonically was better. You are not able to obtain/download digital copies of articles unless you have an iPad, an Android phone or a Kindle Fire. They do not make digital access available to customers on a laptop. REALLY!!!! They need to move into the full digital age.

Posted by Anonymous


I have renewed my subscription to Money magazine. I sent a check out 12/27/16. The check was cashed, but I have not received an issue since. Could you please find out why I have not received anything, while my check that was sent to you was cashed.

Thank you
Stanley Gacek
3892 Snowden Hill Road
New Hartford, New York
13413

Posted by Anonymous


Help!!!

I gave subscrtions to 2 people.

One order went through just right.

The second order has 2 things wrong:



Apparently I ordered the magazine for one person Janet Lang, twice.Please cancel one of 2

Orders





Also, the billing address is wrong. It should be attention Al Earle, box 246, Oak View, CA 93022.



Thank in advance for your help.



Al Earle

Posted by Anonymous


Absolutely Hate The Jan/feb 2015 Edition And I Am Sure A Lot Of Others Will Too. Will Not Ever Your Purchase Your Magazine Again.

Where Is The Complete List Of All The Different Types Of Funds And Fund Families? The 500 Of Them And How They Have Done The Last Year. Who Cares About Your Top 50 Picks. I Want To Look At All The Funds And See How They Did. Shame On You For Tricking The Public This Way By Dropping Your Usual Style Of The Investor's Guide Annual Edition Without Informing The Public Prior Of This Change. Shame, Shame, Shame. Will Never Purchase A Money Magazine Again. Please Pass This Message Along To Anyone At The Top That Should Read This.

Posted by Anonymous


Have a question and have no idea where to post it so am using this 'forum'....I'm a subscriber but do not like the idea of 'automatic renewals;.........unless I've misunderstood, if I renew it'll be renewed automatically, but I can contact you anytime to change/stop.....this is not acceptable to me as many other magazines have the same feature, but then notify you of the upcoming renewal time and then give you the option to continue or cancel. as I said, this may be the same thing you offer but I did not understand it that way; the wording leads me to believe this is different than the example I gave. Why should a subscriber have to contact YOU to change it, when you are able to let the subscriber know the renewal time is up? thanks for your reply........'

Posted by Anonymous


I called Money Magazine Customer Relations to stop sending their Magazine since I never ordered. They said they needed my credit card to see if they can locate any account with my name. They took 2 of my credit card numbers---after a lengthy wait--they came up with nothing. I asked for their clearing house--they could not give me that name. They apologized. I told them I was concerned that they have my credit card numbers.They assured me nothing will happen. Just letting the public know. Be careful with Money Magazine...How can they not know how to stop their magazines from being sent? I will not post my email address nor name.

Posted by Ed Hewlett, Ph.D. Clarence, New


I have been a reader and subscriber of Money Magazine for many, many years. I've suggested that friends read Money Magazine. I received a notice for renewal recently and decided not to renew. Here's why:
A month or two ago, I was absolutely appalled to see a full page horrible caricature picture of Dave Ramsay, the financial radio talk show host. It was SO OBVIOUS that Money Magazine was attempting to put him a a very, very, very bad light. I have never seen such a blatant attempt by a similar magazine to throw someone under the bus. I lost all respect for Money Magazine. Today I decided to send that picture to the Money Magazine CEO, assuming he surely wasn't aware (Like Obama sometimes complains) what his people were actually doing. In looking for his name and address I found this site. I thought I would express my view on this site, in addition to writing the CEO. Thanks for providing this opportunity.
I hope what I've taken the time to do is helpful.

Posted by Anonymous


You have begun taking money from my checking account without my authorization for a paid subscription I did not order.

Please stop taking the money aand return what you have taken.

Thank you.



Philip O'Keefe

Posted by Anonymous


Money Magazine sent renewal notice and shame on me for not checking,but I paid them in Jan. 2013 and again in June 2013 for the same 1 year subscription! They are not only subscriptions that keep billing you and taking your money even if a renewal is not due. I'm letting them all run out.

Posted by whybuyit


The representative did not understand ENGLISH! I repeated my question over and over and finally gave up because she kept giving me answers that proved she had no idea what I was asking about. I asked for a manager which she told me was unavailable. TERRIBLE customer service. I think I'll buy Fortune magazine instead. The company needs to learn to focus some MONEY on its customers.

Posted by [email protected]


Although I've been a patron of Money Magazine for many years, I will not be one going forward. After my current subsription runs out, I will not renew. Let me tell you why. They continually send renewal notices, even when your renewal date may be 9 months away. I usually renew in June, and by October I am hearing from them (several times a month sometimes) to renew again. I have repeatedly sent them back their mail with a note to stop sending this to me over and over. I can only conclude that Money Magazine is trying to get payments they are not entitled to. This year I renewed in June-it is now July, and I have already gotten another one. This time, they sent it so it can be done on-line. Just another way of getting money from us? I don't know, but I do know it is beyond annoying. I am sure they probably get many people to renew when their renewal is not actually due. I think this is a deceitful way to do business. If this harrassment (and it is harrassment when you constantly ask them to stop sending this to you and they igonre you) doesn't stop I will report them to the appropriate authorities. Take heed people: it seems that if you start a subscription with them, they will never stop sending you renewal forms over and over again. This was my experience and I thought it only right to let others know. NOT TO MENTION WHAT WASTING ALL THIS PAPER IS DOING TO THE ENVIROMENT!!!!

Posted by Susan In MA


We ordered a subscription for our son for Christmas 2012. My husband contacted Customer Service multiple times because our son was not receiving any issues. In July 2013 he finally cancelled the subscription. I called to ensure that we receive a FULL refund. The rep said he was not authorized to issue a full refund, only partial. I told him that if he could not put me in contact with anyone who could issue a full refund that we would report Money to the BBB and the AG and cite this phone call. He said that I would have to work with "people on my end" because there is nothing he can do. In this conversation I found out that the address Money had for our son is incorrect, completely unknown to us, and was changed at least three times over March and April. I told the rep that we know our son's address and do not know the one he rattled off. I said that someone at Money made the change. He said that they are not authorized to change addresses. I reiterated that we know our son's address and have no reason to give Money one that is unknown to us. This rep (young male with accent) was polite; Money is inept.

Posted by Kayce


I didn't ask for an issue or a subscription offer. Why are you wasting the paper? Customer service doesn't exist with you - can't get a LIVE HUMAN on the phone. How dare you, Money Magazine?

Posted by Anonymous


On-line customer service is a waste of time. No answer provided.

Add your review!

Posted by Anonymous


Please acknowledge my pleasant experience with Razor who renewed a gift subscription for Jeff Schirmer for 3 years. Please enter the following information in his personnel file:
He was polite
professional
pleasant mannered and
provided clear explanations.
Thank you,
Sincerely,
Carol W. Kortekamp

Posted by Anonymous


I called the customer service number; pressed #4 and was taken care of immediately. (Was missing pages in the magazine and was told a replacement copy would be sent out the next day.)

Posted by Anonymous


Number worked perfectly, and #4 got me to a live operator in a few minutes. Unfortunately, the operator must've been tired or bored because she kept yawning.

Posted by Anonymous


I just hit 4 for customer service and then hit 0# a few times and got a person in the US. She was very helpful and got everything straightened out in about 5 minutes. I have good customer service.

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