Posted by Hanil405
we have oracle PBCS service pay a lot of money and support is the worst you can get. we were migrated to OCI.. users might lose access next week and it has been a month since I am trying to contact someone from Oracle support to help with issues related to this migration. The support staff I talked to with their ticket system were also confused about the new OCI interface and it is really hard to get to talk to anyone.. Tickets and chats go in circle and waste of time... Their support person from Mexico scheduled 2 zoom calls and she was late 40 minutes for both..
Happy to talk to any Oracle manager who is willing to talk to their customers..