Posted by Jeanne
Roku customer service is dreadful. When I actually called them because I wasn't getting any helpful answers on forums or on roku's troubleshooting page I was told I would have to give a credit card number for which they would charge me $1 in order to access a more detailed help site. My American Express declined their attempt to get the dollar fee, and when I called American Express I was informed that Roku was actually going to charge me $45. This company is a rip off. I'm going to switch to a fire stick or Google's streaming service stick. Don't buy Roku it's a nightmare trying to get anything fixed