Snapper Customer Service

all the snapper numbers that I have called so far have resulted in a monotonous circle and not being able to talk with anyone

I went to Snapper Support and all you get is a mailing address for help find a local dealer. They can't even give you an email address.

I bought a Briggs & Stratton/snapper battery operated mower. The batteries have A2 heat warranty. I brought the battery and charger to the dealer 3 months ago. Short days that the battery is on backorder. Which is the biggest bunch of bull I've heard. I checked yesterday and the dealer told me that snapper said it was back ordered until October 15th of this year. How is it that of ic wanted to pay $150+, that I could get one right away. But the warrantied one is on backorder. I will NEVER but another product from these losers again. Do you know that if you buy a mower from harbor freight and something goes wrong they will literally just swap it out no questions asked. Not make me wait 6 months until they think it's right time to send me another one.

Purchased a Snapper electric push mower in March. Was missing a handle bar bolt & plastic retainer nut. Was just told by customer service missing pieces cannot be replaced because they are no longer available. Really? Was told my model is over 2 years old and getting the missing pieces is impossible. How bad is that? Recommend a different mower if you're thinking about buying a Snapper. That's just horrible customer service.

I bought a new snapper push mower rear wheel drive have had nothing but problems with it from day one the self propelled is always breaking honestly I don't think I would ever buy another snapper it's just been a bad experience

I like to make a report for one of your employee I was there since 1:20 today the employer was on the phone for over 30 minutes she was just watching me when she finally came up to with attitude and yelling at me and my wife and she got the nerve to tell me she is not serving me you guys need get get rid of her.

Mower pro plus of Neosho mo jumped all over me from a mower my sister bought,they told her the price so she bought it,they tried to get her to give them more money. Well I had taken my mower in for an oil leak, said they couldn't find one,I said it had one,they jumped all over me about it, then said we robbed them on her mower,they needed to take that up with my sis,not me.they are the worst business people I have encountered in my 73 yrs. of life. Thank you, Ron

Snapper customer service and warranty is the worst... I purchased a battery lawnmower and one of the batteries will not charge... I'm getting nothing but the run around obviously they don't want to back their product.... I will never buy again

What kind of horsepucky support do you call this. Pay some hack for an i don't know answer. A $300 throwaway product. Obosoleting parts in 3 years. You should be ashamed. Snakeoil salesmen.

Horrible customer service

I had a warranty issue with a Snapper SP 58V push mower Your customer service Rep. advised to contact Snapper Pro in Covington, Ga. (770-784-7068). I took the mower to their shop on Oct. 12, 2021 and paid a $50.00 deposit for diagnosis. Called Oct. 22, 2021 to check status and was told to give them a couple more days to see if it is repairable. Nov. 5, 2021 called and was told battery was not repairable and replacement battery is no longer available. Mike was working with Husqvarna to get warranty refund. If I hear nothing from them in a couple of weeks call back.
12-13-21, Mike says refund was approved. Waiting on Husqvarna to send payment so they can send it on to me. Be patient, the process is slow. It is now April 01, 2022 and still no refund. Please reply with your records status.
Mower purchase date May 28, 2019. Walmart purchase price $381.00
Mdl. 967947301

A bolt broke on my Snapper self propelled lawnmower for the height adjustment. Ordered a new part 3 months ago and still have not received the part! I am tired of paying to have my lawn mowed! Can't even get one stupid bolt! This will be my last Snapper for sure! Terrible!

Let me talk to a human !!! I cannot get an answer from my Snapper dealer....I should have bought a Gravely....what good is a warranty if ylu have to pay for parts and labor on a covered part ?

why in the world have you not updated your current dealer contact list? I found numerous dealers on your site have been out of business for years!What a waste of my time trying to find a dealer.

I purchased a lawn mower which was put together incorrectly. It is documented in your system of spoken to two different Representatives. On 226 I spoke to a Chris spent a half an hour on the phone with him. At the end of the conversation I asked for something to be done about this inconvenience he said he would escalate it to headquarters. I spoke to another lady on 2/29 for around 45 minutes. She at first said they would not send it up to headquarters and then it would not compensate me in any manner for any inconveniences on their behalf. Not only was this a great disappointment on my first new lawn mower purchase. Not only was the lawnmower assembled incorrectly this issue was a great safety concern to me and any other person around me as well as damaging my lawn and the lawnmower itself. Snapper Field at quality control and I'm wondering what's going to be done about it. Consider all parties lucky that I had knowledge of lawn mowers and knew this was not assembled properly. This is absurd I hope to be hearing from somebody from corporate February 29th 1 p.m. eastern time. A sense of urgency as well

ANY battery powered equipment that has Snapper's name on it is NOT a product of Snapper, it is a product of Green Works/Global, Snapper's name is just on it. You contact Snapper concerning ANY question about ANY of their battery operated equipment they have NO answers and will tell you to contact Green Works/Global. Now, on to the "warranty" of their (Snapper/Green Work/Global) battery operated equipment....I spoke with them concerning if/when my brand new, box not even opened yet, $200.00 ST60V weed eater needed serviced where do I take it. Ready for this, part 1? No where. You call them, Green Works/Global, explain what is happening to your product, they determine what MAY/MIGHT be the problem and IF covered under warranty, they will mail you the part. Ready for this, part 2? YOU are responsible for having the (possible) needed part replaced. You can do it yourself or pay someone to do it for you. IF you do it yourself and YOU are not a certified Snapper/Green Works/Global mechanic, you void all warranties. If YOU take it to someone certified in changing the (possible) defective part with the new part, YOU pay for it out of YOUR pocket. So, God bless America, corporate America has now changed what a warranty is. No longer does it benefit the consumer, it benefits the company. YOU get a free part, BUT, YOU are responsible for replacing that part. WOW!!

I bought a snapper a year ago. I was thinking it would be great because of the service I assumed to get. My mower deck would not adjust to the correct height. My dealer say a lever had to be ordered and has been placed on back order. My mower has been in the shop for over two weeks. I am very dissatisfied with my snapper.

I bought a Snapper self propeled mower because I thought it wqs a quality product. I had my parents Snapper that is over 25 years old and works and runs perfectly. The new one i bought is a piece of junk. I have mowed 8 times with it and have difficulty starting it, the self propelled belt came off, amd the rear wheel broke off. I would not recoment this piece of junk to anyone

Very helpful!! Thank you for helping properly id an older snapper snow thrower and id parts needed.