Posted by Jen
Terrible customer service, the chat with us option is non-existent no one ever answers its just a waste of time. Email is just as bad as they will send the same email over and over without addressing your concerns. My last straw with Starbucks was when I called them. I had a rude customer service agent who would not adress or honor my concerns in any way. Usually a good company would offer points or a free drink ..ect. but Starbucks clearly doesn't care about their customers. I will never shop there again.