Posted by BTTJ
Ordered child bed. Got an order number and a shipping notification explaining it would be delivered in 5-8 business days and we would be contacted by the shipper. Was never contacted by the shipping company to deliver. Called Step2 after 12 business days, waited an hour and a half on hold, then was given the number of the shipping company versus investigating on our behalf. The number is not in service, and we cannot get a response from Step2 anymore. I will not buy any of their products, and I am out $500 for something that would really help for my growing family.