Vimeo Customer Service

Call BBB on these crooks, they continue trying to to charge me and I never use their crappy services. Someone needs to contact me it's getting out of hand. I will be calling BBB

I am so angry. I just paid for Vimeo Plus and you want me to pay to speak to a Customer Service Rep? This is outrageous and I will cancel my Payment tomorrow... This is no way to run a business. How dare you? I am canceling ASAP

Vimeo bullies their customers and forces them to purchase a 300% more costly plan or risk blocking of all access to their videos. This is despite claiming no limits on access to videos when you sign up.

I pre ordered a video a month ago from Vimeo. I was billed for the video but my Vimeo account never showed that I purchased it. They have no phone number and they won't get back to for 3 days unless your a pro member. They actually did get back to me for 5 days by email. I told them what happened and gave them my info, now I have to wait again. I still haven't heard a response. I WILL NEVER purchase anything from this crappy site again!!!

I am advised that some of my home videos are in violation of copyright laws. Be more specific - what VIMEO publications and what audio music? Thanks- I have been cited twice and don't know how to correct it. Thanks!

Tom Casey

I opened my account today and found I my 97 videos have been replace by 6 videos upload by another person.

and I cannot get access to my account settings. How do I gain access to my account setting and how do I

remove the other person's videos?

Gloria

I have been trying to work out a billing issue for three days. Vimeo customer service has only sent me one email and it was bad advise. I have been trying to get a reply for three days now. Vimeo Billing services was unable to process a Plus upgrade using and does not answer my many emails to them.

I have been trying to reach someone to cancel an account that I do not have access to the email any longer and can not remember the account login information. Please contact me!

My name is Charlotte Shields and I would like to cancelled my 30 day subscription effective, immediately, as I just signed up this morning and never could access the erequired shows I was assigned to view through your site, for an assignment. When I pressed start on the video, multicolor vertical lines with a beep occurred for both shows I was assigned to watch.






Thank you very much,



Charlotte Shields

So frustrating I purchased videos and its not reflected under purchases. Having been struggling for days to get sombody to help me at Vimeo. Been sending e-mails and have had no reply. My credit card was been debited a week ago and the purchased videos are not reflecting.....so unfair....so frustrating ......nobody to help....If I don't hear from Vimeo by Friday I think I must go to the bank and get the purchase cancelled... no help....no assistance with purchases.

Incredibly aggravating experience. Locked out of my account and trying to deliver my content to users without any access to help me log in. I used an email I no longer have access to and am stuck at work until this is resolved. As their offices close in 10 minutes I will likely have ot go home without delivering my video to my client as I had promised this morning to do. I would say their customer service is horrible but it's hard to grade something that LITERALLY DOESN'T EXIST.

All of a sudden my videos got tagged with completely inappropriate ads. No warning - just out of the blue. I already pay a fee - I am not expecting something for free. I am completely unable to find or contact anybody to see what I can do to resolve - even paying for upgrade - it's just a black hole. I am moving off and cancelling ASAP.

Vimeo disrespects their customers by not offering telephone service and inadequate online information to thwart getting the proper billing information questions answered. I think the U.S. Dept. of Justice needs to investigate this company and will write to them and tell them. When you can't get billing questions answered, when you suspect the company has taken more money than they should, it may be outright theft.

Number is worthless as it says they cannot take live support and currently as of this post the whole VIMEO site is down, which means I have a lot of mad customers who rely on my videos. I think it's time to find a new platform.

No way to contact company except via anonymous email. My account has been disabled for the past day and I've been unable to get a response, except to be told someone will get back to me. So surprising with most company's approach to customer service these days. But I learned that Vimeo is owned by a huge internet conglomerate clearly just milking their smart, early-on domain investments for all they can get. They stated on their site that they don't want to waste resources on covering phone lines.

I have cancelled my account. Still charging my American Express Card. You have a very bad customer support. Never cares to take care of our comments. There is no phone number to contact. Please cancel my membership with immediate effect. User name



Thanks.