Posted by drevel71
I have had nothing but great experiences with Virgin Mobile's customer support. Just recently I had an issue with my phone and Virgin Mobile resolved my issue for me. My Motorola Triumph was not holding its charge and I called Motorola and they offered to fix it, but I would not have my phone for 5-7 days and they did not offer me a loaner phone in the meantime! I called Virgin Mobile's customer support and they overnighted me a brand new phone and had me send back my broken phone (prepaid shipping)and they are going to deal with Motorola for me. Now that is customer service and I will never buy another Motorola phone.