Whirlpool Customer Service

User Reviews, Ratings and Comments

Whirlpool customer service is ranked #714 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 26.26 out of a possible 200 based upon 1829 ratings. This score rates Whirlpool customer service and customer support as Terrible.

NEGATIVE Comments

1,773 Negative Comments out of 1,829 Total Comments is 96.94%.

POSITIVE Comments

56 Positive Comments out of 1,829 Total Comments is 3.06%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Whirlpool

    Customer Service Scoreboard

    • 26.26 Overall Rating
      (out of 200 possible)
    • 1,773 negative comments (96.94%)
    • 56 positive comments (3.06%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.4 Issue Resolution
    • 2.7 Reachability
    • 1.5 Cancellation
    • 3.5 Friendliness
    • 2.5 Product Knowledge

Add your review!

Posted by Anonymous


We purchased a whirlpool stove October of 2022, today Febuary 29th 2024 my husband has already had to replace the heating element in the oven. We called Whitlpool because we were just outside the 1 year warrenty and a customer service rep. Said even though the warrenty was expired they would honor parts and labor to repair it as it should not have gone out this soon, well when we went to schedual the appointment we were told that would not be honored and we would be charged a service call amd all parts and repair. We told them not to come as we would fix ourself. $45 later and leas than an hour my husband had it fixed . Will i ever buy from whitlpool again NO! The oven we replaced this whitlpool with lasted 28 years. We originally had a GE that will again be my next purchase which I am sure will mostlikely have to happen way sooner than later as this appliance is a piece of crap!

Posted by CYNTHIA IN NORTHERN MICHIGAN


We purchased two Whirlpool refrigerators. One had a problem, making a terrible clicking sound.We had no warranty so purchased another and initiated a warranty.I called for an issue but D&G couldn't find a service provider in our northern Michigan area so told me to repair it and submit the bill, which was $109 or so.I submitted multiple times, called, emailed over months and no response. When I call and go through the robo sequence, my call is disconnected consistently when I select the required prompts. I recommend thinking twice before spending the money on the D&G warranty.It is $9.99 a month and I paid more than the service charge for the "benefit" of having service covered. BEWARE.

Posted by Amil


Worst customer service system I have ever experienced. You cannot get anyone to actually help you. You just get bounced around until you are back at square one!

Posted by Anonymous


#Whirlpool supreme center Ludhiana is providing us a worst response for our washing machine.From last 10 days they are saying parts are dispatched and reached by tomorrow..day after tomorrow you will get. Now it's 10 days and still not received our machine and also they are not responding to our any calls. For sure will not buy any Whirlpool product and never recommend to others.

Posted by Don't ask


Worst, most horrible customer service I have ever experienced. Actually, there is no customer service, even when you purchase a new refrigerator and it starts leaking water all over the floor. There is no customer service or any human at all to help you, answer a question or speak with or respond to your situation. DO NOT buy any product from this comy.

Posted by Anonymous


Have tried to contact them 7 times and have had no luck with using my Limited Warranty for a now know defective product. Tried calling 5 times, sent and email, and tried the live chat. This is embarrassing and unprofessional. The worst part is the phone call holding notification keeps saying the estimated wait is 30 seconds, which leads me to believe there is noone on the line and they just aren't answering...

Posted by Rich


I bought a side by side refrigerator and have owned it for 1yr and 4months this thing just died on us so I called the customer service line and they offered me 15 to 20 % off of a new one that's all they offered they did say I have a 5yr warranty on certain parts I am out of the 1yr guarantee so they won't honor replacement or cover charge of troubleshooting problems this is not quality nor is it fair I would love to speak with someone from corporate to discuss there product the poor customer service and give them a chance to make it right this is terrible we have a whirlpool factory near us and I try to keep my business local and use products of people serving our community I wish I had the money to throw all there stuff away but I don't I just expect better from a company such as whirlpool and it is very disappointing

Posted by Anonymous


This is the worst company I've had to deal with! My washing machine that was purchased on 3/17/23 blew up in my house and dumped water everywhere! The machine drum blew out the side and left a big opening! A tech came out and said it was a computer era, it need's several parts to fix and 2 men to fix it. The 2 techs I spoke to were not helpful at all! The first one Takeeya said it's no one above her I can speak to, the second James, said that's Whirlpool rules! I need this machine replaced immediately. Someone in corporate needs to call me.

Posted by Patti Payne


What a rip off
DON'T BUY ANYTHING FROM THESE GUYS.
I bought a washing machine last week had it delivered on Fri Nov 24. And it is a piece of crap ( i wanted something to wash my king size comforter when i tried to wash it, it wouldn't give enough water to cover all the comforter because of the water saver option) so i wanted something that washes my clothing not a $1000 paper weight. Whirlpool DOESN'T refund or replace the machine with something else. They want to send a technician to look at it. If the technician finds it isn't a problem from whirlpool I will be responsible to pay the technician. If the technician finds something wrong they will repair it.
I'm sorry something seems wrong.
Brand new machine
Used 1 time
Not providing the service it says in description
Only solution is repair or charge customer MORE money

Posted by Unhappy


Whirlpool set a day and time for repairs and the repairman never showed up, never called and won't answer calls. I wasted a day of vacation for this and now have to wait another week for service to get here.

Posted by Anonymous


I recently purchased one of your washers that has the sensing on it. It doesn't fill correctly. It starts washing before it has enough water to cover the clothes. I will never purchase another one. It is the worst washer I have ever owned,and I have owned several washing machines.

Posted by Sam


Pathetic company, pathetic product and pathetic after sales service

Posted by Kelly


I bought my Whirlpool washer About a year or 2 ago. It has never washed my clothes very well, my old washer did a much better job. I will never buy a washer like this again. Model # wtw5000dw3

Posted by Brit


I would just like to say your company is the worst company ever and you are all liars and crooks.

Posted by Anonymous


Do not buys an appliance with Whirlpool name on it. I can see why their rating is so low. The company does not back their products. Bought a stove and got the "run around" and all I heard was "I'm so sorry". We'll, Whirlpool is sorry.
Home Depot is not much better either! Did not help resolve the problem. After 28 days, I finally got a technician and all in the stove had to be replaced. Only had it 7 months and used the self clean feature. Stove could have burnt my house down. Then, I would be sorry for buying Whirlpool brand.

Posted by ShaeB


Whirlpool has the worst customer service. I have a brand new home that came with a defective whirlpool microwave. The light went out which was just a hint of the actual problem with the machine. I have been waiting almost 2 months to get service on a microwave! Just replace it.

Posted by Anonymous


We purchased a Maytag washer and dryer 5 months ago.
They keep sending a repair guy that does not fix the issue.
They will not replace a defective washer.
For that matter, the dryer is horrible too.
For the price you pay, it's outright thievery!
Don't buy anything from whirlpool/ Maytag.
Save yourself some big headaches!!

Posted by Allison


Purchased a Whirlpool Fridge Model #WRS312SNHM a couple weeks and immediately had issues with it. It does NOT have legs and the wheels do not properly lock so the fridge moves when we use it. The door also swings violently open and rattles everything around causing all of our stuff to fall over and break! We had a technician come out and he basically said there is nothing he can do as it is just poorly designed! We want to return our fridge and called Whirlpool with the notes from the technician and they refuse to replace the appliance with a better one. They very politely said we can live our defective fridge and have no recourse!
How a fridge like this made it to market I have no idea. Within in a year the door is going to break from swinging open so hard just from opening it gently not to mention the cheap plastic shelves are 100% going to break. Buyers beware - not only is this a cheap and terrible appliance (with an oversized price tag) but their customer service is horrendous!

Posted by dh


We purchased a new Whirlpool side by side refrigerator freezer. Ours broke within 1 year. Come to find out no one could repair it due to the new technology. In addition, found out Whirlpool doesn't cover food replacement. Aslo, do not bundle the Whirlpool extended warranty policy with other appliances you may have purchased at the same time, because you will not be able to individually cancel one warranty without having to cancel them all. I have been dealing with their c/s for over a month and it's like talking with robots. Buying Whirlpool appliances was one of the worst decisions I have made and I will not ever buy them again. I still cannot believe they are allowed to sell products in locations knowing there is no one out there that can repair them.

Posted by Anonymous


In the 80s /90s when you bought appliances they worked fine lasted many years today not good we bought GE and china's stove the whirlpool frig had to be serviced two times we had the whirlpoolstove when using the oven you smelled a strong gas not safe it is at a junkyard. Why

Posted by MARK


Horrible customer service!
Purchased a brand new fridge and within first 4 months of using it, it's broken 3 times.

Now needs a compressor!

Manufacturer will not replace the refrigerator, they just keep throwing money into it.
Been without a fridge for a month now waiting for the new part again.
Ridiculous.

Posted by crissy


three years ago, I purchased a stainless steel refrigerator as well as dishwasher. Just two months after the purchase my refrigerator had issues with the freezer. Twice more in three years one of which was outside of the #Warranty, the refrigerator freezer needed repaired costing me over $500. Now just two weeks after refrigerator repair. My dishwasher flooded my kitchen and needs repaired. These products are garbage. and customer service was of no help because it's outside of the warranty. Period.

Posted by EC


I bought a refrigerator from Lowes. It makes noises that would wake the dead when the icemaker is on. They replaced the ice maker 3 times. Still makes loud noise. Technician heard the noise and did another repair. That did not work. Technician said it could not be repaired. Whirlpool said their warranty does not cover noise as long as it cools food. Said I probably was just accustomed to a quiter unit. This sounds like a 747 is landing in my kitchen. Its horrible. They will do nothing. Never, ever, buy Whirlpool. Complete death of common sense. Their third party techs are even worse. Lowes won't cover. I'm gonna drop it off on Lowes entry and eat my 2k!

Posted by Tarasem


Whirlpool warranty service is terrible. I will never purchase an extended warranty from them. Instead of repairing or replacing a defective washing machine they "offered" to purchase it back pro rated over $100 less that I paid for the original machine. They have no repair service anywhere in New Mexico or from what I was told Colorado.
Now I have to find outside service to simply rehookup the suspension springs the allows it to spin properly.
The warranty service reps were unhelpful, rude and sounded annoyed to even be receiving a call from a warrantee holder.
While I may or may not purchase another whirlpool product, I will never purchase and extended warranty from them because they do not honor them.

Posted by Anonymous


I am DISGUSTED with whirlpool. DISGUSTED. I will never buy a product from them again. I bought a brand new washer machine from them-$1200 is what I spent on this machine. It arrived broken. It was replaced. 8 months later the replacement has been on a never ending loop of repairs. Between the time I've had to take off work and the amount of money I've spent at the laundromat washing clothes for a family of 6 has amounted to the cost of the washer at this point! On the 5th service repair, the senior technician said the washer was done and a replacement was needed. One week later, I call to check up on the matter with Whirlpool and they want to give us a run around and say they can not replace the machine. And according to them, this cycle of repairs is all they can do-They refused to tell me when this shitshow would end. I wish I had known what a hassle this would be. I've owned USED washers my whole life and never had these issues. It's pathetic that this is my first new washer and it's a lump of junk!

Add your review!

Posted by Otis C


Bernie did a great job in a timely and worked until he found and fixed the problem. He was a diligent worker, and the company was very attentive to the timing of the appointment, notifying and keeping the customer informed. Great job to all concerned.

Posted by mbballato


When my Kitchenaid icemaker stoped making ice it was a mystery as to what had caused the situation. The help from the responding technician, Justin, was invaluable. After running the diagnostics and even tasting our water it was concluded that the well water probably required a more frequent changing of the filter and the cleaning of the system. Justin was efficient and knowledgeable in identifying the problem. With his help we expect to have a full ice bin shortly.

Posted by Anonymous


Dryer tech came by today. Courteous snd efficient. Quickly corrected the problem. Thank you!

Posted by mp117


Every time I've called Whirlpool they have been happy to help. They have a challenges the last few years like everyone else, but I feel like they care.

Posted by Mrs.Hill


Elliot from south Carolina was an amazing help! He assisted me with my issues that we have been dealing with for several months. I can't thank h enough for going above and beyond for such a great company!

Posted by Anonymous


My mam has just had a dryer delivered by Barry and Simon excellent service couldn't meet two nicer blokes went above and beyond for my mam and very happy lads high quality service ?

Posted by Anonymous


Never have I bothered writing reviews, although I do read them. 22 years ago we bought a whirlpool tub and use it daily. It STILL works perfectly and I am grateful for the relief it has given me. Excellent product!!!

Posted by 6101 maclynn ave ne


I purchased a Amana washer. Whinin the year of the warrant it was repaired for free. One month later it crashed again. I called whirlpool and they fixed it free of charge. They stand by their products five stars here.

Posted by Positive review


I have I have a thin twin stacked washer dryer from whirlpool. It is over a decade old and I have not had any problems with it. I love it. The dryer keeps heating and the washer keeps washing. Whirlpool is a superior corporation

Posted by Ann


Hotpoint washing machine repair reference 1526813677

Excellent service

Posted by Anonymous


Just wanted to let you know that my over the range microwave finally bit the dust after 34 years! Guess what? I went out and bought another whirlpool! I don't expect it to last 34 years because it would out live me and that would not be cool!!

Posted by Anonymous


I just want to say that I've had a Whirlpool microwave which I got in 2000 and it was a gift to hand me down from a friend who worked at schools and the school got new microwaves now this microwave is big and it's still working so anyone who wants to buy a whirlpool you know it'll work for a long time cuz mine still does good to get a whirlpool

Posted by Tori


Hello I would like to give Mrs.Tori with an I lol a five Star thanks for the timely response and help yes Mrs Tori save my breast milk I mean in the most respectful way ?

Posted by Anonymous


We had a service tech in our home in May to service a new dishwasher that the local seller (Shore Appliance) wouldn't. His name was Fred and he was the best. We would certainly rate him a 5. BTW we have waited for the survey to come by email which it never did.

Posted by TG


KFEG500ESS R63210748 My oven was fine until I did self cleaning and now my light bulb is not working and the control panel can not turn it off and on. I notice other customers are having problems. Please recall this item or take this feature off the stove.

Posted by Anonymous


My Whirlpool dishwasher pump went out. It was several months outside of the year warranty and Whirlpool fixed it free of charge. I appreciate that. Although I had a problem when the dishwasher was fairly new, they still did not have to fix it for free and they did. Thank you Whirlpool!

Posted by Anonymous


A little disappointed that my washing machine quit working 14 months after purchase (12 month warranty) reached out to customer service online. Got a response within 3 days. They were were great they set up an appointment for me with Repair facility. Within in 1 week my wife was doing laundry again. No charge to me. I'll defiantly go whirlpool again

Posted by Archana


Excellent Customer Service In Pune. Mr Sachin Tate Was Very Courteous & Prompt In Service. Mr Salim Was Very Courteous On Phone Who Registered My Complaint Number Pn1216003456.

Posted by diaflux


I have had two service calls with my dishwasher within terms of warranty. I called to get someone out two times. The wait time on the phone was acceptable, no more than a minute or two.
The first service call seemed to address the issue, but Whirlpool sent someone out again and took care of the faulty pump.
Getting someone out to our place for warranty service was really not as inconvenient as I've read online. I'd say Whirlpool may even belong in the convenient basket.
Many thanks for taking care of my appliance issues Whirlpool.

Posted by lyle


I have a whirlpool duet washer and dryer and the dryer circuit board caught fire it shorted out. I want to know if there having this problem all the time.

Thank you

Lyle Hoffman

Posted by [email protected]


To whom it may concern,
I bought a Whirlpool washer and dryer in Colima Mexico 20 years ago. I was an English teacher in Manzanillo. On Oct. 9th, 1995 we lost our home to a devastating earthquake. We dug our machines out of the rubble of our home located in Pajaro De Fuego and managed to bring them to Puerto Vallarta. They were the only items we were able to rescue. Although they had no knobs and were dented and damamaged, they worked!
Now, so many years later, they struggle to work but they still function(like me).
I want to express my admiration and gratitude for a product that not only has functioned as promised, but has endured far beyond the reasonable expectation.
I have always recommended the brand as used it as an example of quality.
Gratefully,
Sandra Hill Alvarez
Languages Coordinator
Fernandez de Lizardi School
Puerto Vallarta

Posted by hoser


I just called customer care with questions about their extended warranties for clothes washers. The CSR took all the time I needed to explain the program, options, costs, coverage and cancellation policies. When I had trouble understanding a certain point, the CSR explained again to my complete satisfaction. This was an excellent experience.

Posted by Anonymous


My dishwasher was not drying the dishes-there was no heat-I contacted and received excellent advice from Heather at 1-941-627-0056. She advised adding a "jet-dry" solution to activate the drying sequence. I did and it worked fine. My comment is that I was not advised by the salesperson to do this, and I feel that the need to buy and use a product that I've not needed before is not quite fair to the consumer. Thanks again to Heather

Posted by BlackFireant


Please note this is a "POSITIVE" post for Whirlpool Hong Kong. I'm posting this here because I want others to be able to see this as update follow up post for my Apr 20 "NEGATIVE" review post below - I also posted the same in the POSITIVE section.

This is the update for my Apr 20 "negative" review for Whirlpool Hong Kong regarding the repair issue for my broken Whirlpool dryer incident. (For detail, please read my Apr 20 review in the Negative section)

After almost 2 weeks of chasing Whirlpool customer service and a few phone calls with their Service Department Supervisor and then the Complaint Department Supervisor, Whirlpool Hong Kong finally was able to resolve the issue for me first by trying to fly in the service part (circuit board) from Europe to replace the damaged one. However, 2 days after informing me of this arrangement, the Complaint Department contacted me nicely to inform me the part somehow could not make it in the near future for the repair. But this time, they were prepared and did their ground works ahead of time, this supervisor, Carson, immediately and very nicely offered to tell me Whirlpool would replace the damaged dryer with another brand new unit of the same model (actually a newer version of the damaged one). The new dryer had just been delivered and the old one taken away.

Although it was not a pleasant experience during the initial stage of this 2-week process, at the end Whirlpool was able to step up and do the right thing for their customers. For this, at least it gives me back some level of satisfaction and loyalty back to this brand. And thanks to those from Whirlpool who were involved in this process and helped to resolve...

Now this is what customer service is all about. Because of the way they tried to resolve this issue at the end, I would reconsider to rate it from the previous negative to positive again now.

Posted by BlackFireant


This is a re-post about Whirlpool Hong Kong (the original post did not mention it's Whirlpool Hong Kong)

This is the update on my Apr 20 "negative" review for Whirlpool Hong Kong regarding the repair issue for my broken Whirlpool dryer incident. (For detail, please read my Apr 20 review in the Negative section)

After almost 2 weeks of chasing Whirlpool customer service and a few phone calls with their Service Department Supervisor and then the Complaint Department Supervisor, Whirlpool Hong Kong finally was able to resolve the issue for me first by trying to fly in the service part (circuit board) from Europe to replace the damaged one. However, 2 days after informing me of this arrangement, the Complaint Department contacted me nicely to inform me the part somehow could not make it in the near future for the repair. But this time, they were prepared and did their ground works ahead of time, this supervisor, Carson, immediately and very nicely offered to tell me Whirlpool would replace the damaged dryer with another brand new unit of the same model (actually a newer version of the damaged one). The new dryer had just been delivered and the old one taken away.

Although it was not a pleasant experience during the initial stage of this 2-week process, at the end Whirlpool was able to step up and do the right thing for their customers. For this, at least it gives me back some level of satisfaction and loyalty back to this brand. And thanks to those from Whirlpool who were involved in this process and helped to resolve...Because of the way they tried to resolve this issue at the end, I would reconsider to rate it from the previous negative to positive again now.

Submit your comment

Posted by Worst service partner Absolute s


Dear team.

Am worked as a service engineer in whirlpool through Absolute service.

After given resignation still they (AAbsolute service) not given my salary and not settled my pending spares worst service partner to whirlpool.

they will billing more than The actual price of spares. Also they not given PF to any workers. So totally Absolute services is the worst service partner to whirlpool.

Adress is TC palya main road near by st Antony school.

Posted by JIMTYPES


I used to work for Whirlpool as a CSR...here are a few tips : If your unit is out of warranty you will be offered service. If you demand to talk to a supervisor - you are supposed to be transferred, no questions....If you have an out of warranty Whirlpool and expect to be given something, that is not in 9 times out of 10 going to happen.....If you want SOME KIND OF RESPONSE ask for the address of the Whirlpool Executive Team in Benton Harbor and write a letter (they do not take phone calls or emails )... If your unit is 1 year old, you'll be scheduled for service....Call with your Model Number and Serial Number (like the recording tells you) ... and if you are in or out of warranty, be ready to hear the help from the owner's manual or " use and care guide " because that is all the phone people are able to tell you...IT USED TO BE that if you owned any Whirlpool appliance and something happened out of warranty, the CSRs could help you...NOT ANY MORE !!!! They basically schedule service, so know what coverage you have. Oh, and if you have an extended warranty with another company, like Sears or Lowe's or Home Depot - DO NOT CALL WHIRLPOOL - if they schedule you service and you take it - your extended warranty is VOIDED !!!!

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Whirlpool can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
866-698-2538

Whirlpool customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Whirlpool corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Whirlpool questions from HelpOwl.com.

Reviews & Ratings

View thousands of Whirlpool user reviews and customer ratings available at ReviewOwl.com.

Whirlpool Manuals
Company News
Whirlpool Cuts Profit Outlook as Tariffs Weigh Heavily
Appliance maker Whirlpool this week was forced to cut its full-year profit outlook after it suffered from troubles in Europe and grew increasingly concerned about tariffs. Whirlpool suffered a whopping $657 million net loss in the second quarter, due ...
Searcy man identified as kayaker who was sucked into whirlpool, died
Authorities have identified the kayaker who was killed Saturday afternoon when a sinkhole opened in the Spring River in northern Arkansas. Arkansas Game and Fish Commission spokesman Keith Stephens said Monday the victim was 64-year-old DonaldĀ ...
Whirlpool: Romagnoli (M5s),in meno di un mese nuovo scenari
Riportare in Italia produzioni dismesse all'estero è uno dei nostri grandi obiettivi come M5s. Sul futuro di uffici amministrativi e call center ancora non c'è massima chiarezza circa le intenzioni di Whirlpool, ma sono certo che anche su questo fronte ...