Posted by Jules222
My husband and I have been customers at NFCU for 25 years. Recently purchased a home through them. At closing of escrow on our home we went to NFCU in person to wire esrow funds to a different bank for $30,000, meanwhile 2 days later someone at NFCU decided to transfer the remaining balance in our account of $29,000 to escrow as well without our knowledge or our permission!! Weve called NFCU because we now cannot touch the money that they took until they can reinstate it and nobody cares! They said, someone will get back to you in the morning. The morning came and nobody got back to me so I had to call them again! Weve talked to at least 9 different people. This is above and beyond UNACCEPTABLE! We are withdrawing all of our funds from them and taking our banking elsewhere. Also, in the beginning of our loan process they misspelled our street name, which again, held up our entire loan. BAD company and nobody seems to care. Adios NFCU! If you dont give a rats patoot, neither do we.Also contacting the BBB, FCC, Attorney General & Consumer Affairs