2016 Airlines Customer Service Awards
The best customer service for Airlines in 2016 was:
Delta AirlinesThe customer service provided by Delta Airlines in 2016 rated as Acceptable.There were 10 companies out of 652 in 2016 with a higher rating.
Delta AirlinesThe customer service provided by Delta Airlines in 2016 rated as Acceptable.There were 10 companies out of 652 in 2016 with a higher rating.
Delta Airlines
Airlines
Airlines
| Company | Rating | Reviews | |||||
|---|---|---|---|---|---|---|---|
| Delta Airlines | 103.50 | 16 |  |  |  |  | |
| EasyJet | 45.54 | 7 | |  | |  | |
| Westjet | 43.04 | 95 | |  |  |  | |
| United Airlines | 38.55 | 68 | | |  |  | |
| American Airlines | 37.11 | 28 | | |  | | |
| Southwest Airlines | 34.14 | 14 | | | | | |
| JetBlue Airlines | 33.14 | 14 | | | | | |
| Air New Zealand | 28.50 | 7 | | | | | |
| Aer Lingus | 24.60 | 5 | | | |  | |
| Etihad Airways | 24.25 | 6 | | | | | |
| Finnair | 23.75 | 9 | | | | | |
| Spirit Airlines | 19.58 | 85 | | | | | |
| Malaysia Airlines | 19.12 | 58 | | | | | |
| Asiana Airlines | 19.00 | 12 | | | | | |
| Hawaiian Airlines | 17.80 | 11 | | | | | |
| Frontier Airlines | 16.00 | 14 | | | | | |
| British Airways | 15.25 | 10 | | | | | |
Other Companies
The following companies did not receive enough comments for an official rating during 2016:- Air Canada
- Air France
- Airtran
- Alaska Airlines and Horizon Air
- Amtrak
- Avianca
- Cathay Pacific
- Continental Airlines
- Envoy Air
- ExpressJet
- Iberia
- Japan Airlines
- KLM
- Lufthansa
- Midwest Airlines
- Northwest Airlines
- Philippine Airlines
- Qantas
- Ryanair
- Singapore Airlines
- SkyWest Airlines
- US Airways
- Virgin Atlantic