2020 Shopping Web Sites Customer Service Awards

The best customer service for Shopping Web Sites in 2020 was:
eBay

The customer service provided by eBay in 2020 rated as Disappointing.

There were 20 companies out of 320 in 2020 with a higher rating.

The fact that eBay was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Shopping Web Sites.
eBay
Shopping Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
eBay61.207
ProFlowers22.5011
Wayfair20.006
Bradford Exchange18.2513
Overstock.com12.0010
Etsy10.0016

Other Companies

The following companies did not receive enough comments for an official rating during 2020: