2021 Banks Customer Service Awards
The best customer service for Banks in 2021 was:
PNC BankThe customer service provided by PNC Bank in 2021 rated as Disappointing.There were 174 companies out of 431 in 2021 with a higher rating.The fact that PNC Bank was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Banks.
PNC BankThe customer service provided by PNC Bank in 2021 rated as Disappointing.There were 174 companies out of 431 in 2021 with a higher rating.The fact that PNC Bank was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Banks.
PNC Bank
Banks
Banks
| Company | Rating | Reviews | |||||
|---|---|---|---|---|---|---|---|
| PNC Bank | 32.60 | 40 |  |  | |  |  |
| BB&T | 30.64 | 14 |  | | | | |
| Vanguard | 27.75 | 25 | |  | | | |
| SunTrust | 26.00 | 7 | | |  | |  |
| Bank of Montreal | 23.22 | 45 | | | | | |
| BBVA Compass | 22.50 | 12 | | | | | |
| US Bank | 22.25 | 8 | | | | | |
| Fifth Third Bank | 22.00 | 22 | | | | | |
| Citibank | 21.78 | 61 | | | | | |
| Regions Bank | 19.00 | 7 | | | | | |
| Union Bank | 18.75 | 15 | | | | | |
| Huntington National Bank | 18.00 | 12 | | | | | |
| Wells Fargo | 18.00 | 8 | | | | | |
| Bank of America | 17.50 | 8 | | | | | |
| TD Bank | 17.25 | 7 | | | | | |
| USAA | 16.40 | 6 | | | | | |
| Chase | 16.20 | 11 | | | | | |
| TCF Bank | 15.75 | 5 | | | | | |
| Ally Bank | 13.00 | 7 | | | | | |
Other Companies
The following companies did not receive enough comments for an official rating during 2021:- ACS
- AmeriCredit
- Bank of the West
- Barclays
- Citizens Bank
- Comerica
- Eastern Bank
- EverBank
- Fannie Mae
- Freddie Mac
- GE Money Bank
- GMAC
- HSBC
- ICICI Bank
- ING Direct
- JP Morgan Chase
- KeyBank
- MidFirst Bank
- Mutual of Omaha
- National City Mortgage
- Navy Federal Credit Union
- RBS
- Simple Bank
- Sovereign Bank
- Wachovia
- Washington Mutual