2021 Shopping Web Sites Customer Service Awards

The best customer service for Shopping Web Sites in 2021 was:
Amazon.com

The customer service provided by Amazon.com in 2021 rated as Disappointing.

There were 144 companies out of 431 in 2021 with a higher rating.

The fact that Amazon.com was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Shopping Web Sites.
Amazon.com
Shopping Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Amazon.com37.7513
Wayfair20.005
Overstock.com17.507
CheapTickets16.2511
eBay13.5019
Bradford Exchange11.5020
Etsy10.0013

Other Companies

The following companies did not receive enough comments for an official rating during 2021: