2023 Cruise Lines Customer Service Awards

The best customer service for Cruise Lines in 2023 was:
Norwegian Cruise Line

The customer service provided by Norwegian Cruise Line in 2023 rated as Disappointing.

There were 87 companies out of 529 in 2023 with a higher rating.

The fact that Norwegian Cruise Line was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Cruise Lines.
Norwegian Cruise Line
Cruise Lines

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Norwegian Cruise Line58.676
Princess Cruises39.1811

Other Companies

The following companies did not receive enough comments for an official rating during 2023: