2023 Shopping Web Sites Customer Service Awards

The best customer service for Shopping Web Sites in 2023 was:
Wayfair

The customer service provided by Wayfair in 2023 rated as Disappointing.

There were 237 companies out of 529 in 2023 with a higher rating.

The fact that Wayfair was able to get the highest score while still being labeled as "Disappointing" demonstrates how bad most people consider the customer service within Shopping Web Sites.
Wayfair
Shopping Web Sites

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Wayfair34.3444
Amazon.com23.74202
eBay21.7434
Overstock.com18.758
Bradford Exchange18.008
Etsy13.8018

Other Companies

The following companies did not receive enough comments for an official rating during 2023: