Posted by amyc
I was not happy and a little apprehensive when my employer changed our supplemental insurance to AFLAC. That was almost 3 years ago; however, I finally had to submit a wellness claim to them in June and was surprised that I received a check within a week. I am now having to utilize my cancer policy and have had nothing but kind and friendly customer service. Sure, there were some excessive hold times, but I was calling during the holidays. But, they do offer a callback option where you do not lose your place "in line". I submitted a claim on 1/3/12 and after ensuring that the proper documents were submitted with the claim, their automated system indicated that a check was cut yesterday. I feel that this is quick service when a complicated medical review is needed. Being in the HMO/medical field, maybe I understand the process and the necessity of supporting documentation. I am a happy AFLAC customer.