Posted by Anonymous
Unlike reputable companies, avast will not refund when you cancel a product before its expiration. Don't give them you credit card number. They are a rip off.
Customer Service Scoreboard
Password reset link was never received even though I am a premium member.Their response times are pathetic...still waiting after 3 days. Have cancelled my card so they can get stuffed there won't be any return to them. 30 years of experience, expect more professionalism and responsiveness. Not going to be renewing. I know when to cut my losses, it is clear that AVAST is hell-bent on winning the race to the bottom to become the worse customer experience ever!
The worst part of the generally-acknowledged appalling customer service from Avast is their insulting of the intelligence of the customer. I tried to change the payment method for my automatically-renewed subscription, easily done in 60 seconds with any other agency. I am now several hours in, with no end in sight. I discovered by the website that I am not able to do this online. So I called them and got a series of useless responses from their computer voice. So I tried e-mailing and got a patronizing and obviously templated e-mail response, telling me to do it online! For shame.
The product is good & technical service is great. It was not in the past. Renewals & account information is horrid. I received a notice saying my account would be automatically renewed. It wasn't. I was on hold for 25 minutes waiting to talk to a rep. I renewed on line for less money than my renewal was going to cost.
Dreadful! I hve just succeeded in stopping 2 auto renewal devices from screwing money from my elderly disabled relative, Their website is useless asking for a password she has never had, and when I folded the suggested route they said she had no account -despite sending her renewal confirmations at that address. I finally got through to their support by phone, and to be fair, the lady was very professional. We have never needed avast, we use Linux -I suspect it would not even run!
After contacting for a refund since my computer has been broken for about a year, I was told that I requested too late...even tho they could see that there services have not been used or activated. Very unhelpful and
I am just out 80 bucks for nothing...
I canceled and removed my info from their site...I would not recommend them for anything! Very dissatisfied!
Avast dumped an advert for VPN covering my screen and the X top right will not delete it. Spoke to a human but when I asked how to get rid of the advert he put the phone down. There are no options for escaping crap they dump on peeps unr3equested. F awful AVOID!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Avast extends subscriptions automatically without consent and makes unauthorized credit card charges. Upon e-mail complaints they confirm the end of subcription but keep charging anyway, even when the credit card company rejects these charges. This goes on since three years. There is clearly system behind this and it makes the company a fraudulent one.
Purchased Avast driver updater but because I either did not get the verification number or somehow lost it I have a program I can not use...otherwise the virus protector works well...your numbers are not working numbers..how can I reach and get my verification number...I will not buy again next year due to unable to reach you and a program I needed but cannot use...annoying!
We renewed our Avast in Early May - Their program automatically updated causing all of my Microsoft Office programs to stop working. After our computer tech spent 1/2 a day fixing this issue, Avast tells me that we are beyond their 30-day return policy. Their update conveniently occurred exactly 1-week following 30-days. This is just another way for them to scam people out of money. I have uninstalled Avast from every computer in my office and will NEVER use any of their products again. Such a scam!!
I need someone to call my phone number I bought your address it screwed up my computer I took it off so please call me because getting in touch with you people is impossible if I knew this I never would have tried it
After an Avast update, I got up messages "you are not protected" and "this is really embarassing..Avast failed to load." I tried to reload and it wouldn't work. I tried rebooting and it wouldn't work. I called 844.340.9251 and got someone somewhere who was TOTALLY USELESS. He had no clue what I was talking about and babbled jibberish about what I could try. I told him he was useless and hung up. WHY DO YOU HAVE THIS KIND OF NON-SUPPORT LISTED? I ended up Googling the problem, then tried "repair" with a reboot and that worked. Lots of trouble for no good reason.
Cancelled service 3 years ago. Was debited for it last year... refunded, and was assured it was cancelled. Was debited again this week without authorization.
The "floor manager" at the customer service ph # says the only way to get my money back is to allow him to log onto my computer. This is not the computer on which I had service.
This is theft. Considering prosecution... is it worth it for my $64.19?
Avast has been a lifesaver. With Avast Total Support, I have never waited longer than a minute to get through to a live technician, whose native tongue is English and who has been a whiz at figuring out the problem, and then fixing it. I've had to call them several times over the year, and never had any experiences like described in these complaints. Recently, serious problems began, primarily dropped connection, then inability to reconnect for hours, which could have been malware or virus related (but scans said system was clean) or hardware failures (computer or ISP modem, or ISP engineering issues. Avast Total Support tech told me in a minute it was an ISP engineering failure. ISP said it was computer hardware problem. Lenovo Help was useless; ISP insisted it wasn't their problem. This went on for 3 days, with a number of techs (not AVAST) attempting to figure out the problem. In the end, it took the Avast tech talking to the ISP engineer to get the issue fixed. It was ISP engineering's failure. Don't tell me Avast's techs are not helpful or that Avast is a scam operation. Some of you people complaining have been dealing with the fake Avast imitation sites.....you should learn to tell the difference before complaining. The real Avast customer service is phenomenal, and the techs top notch. It's the best money I ever spent on my computer.
I called for assistance and received the help of Jeffery Calderon. Instead of a long drawn out affair to get my license agreement straightened out, it was handled in 7 minutes. Jeffery's computer skills and job knowledge are top notch and handled with professional courtesy. A big Thank You and an even bigger Hoorah to Jeffery Calderon!!!
Yesterday 4/18/2013, I spoke at length with you customer service technician, Benjamin Chinchilla. He did a wonderful job walking me through every phase of the program. He explained things clearly, professionally and courteously. I had mistakenly downloaded an additional virus protector, which insidently, gave my computer a virus! He then tranferred me to another tech who sorted that out, and now I an home free.
I purchased a special 2 yr. for 1 or maybe even better plan that was pd. for with my ,I believe Visa card appximately a yr. ago from your support team who transfered me to a lady ,after I was explained the benefits and difference between the free &pd. service.The lady gave me 2 for 1 I special back then & I just have'nt used my computer for awhile! You can cll me at 817-573-8170.I am Alex Michalinos _ [email protected] at that time. I believe ya'll were located in Sweden at that time.Thank you!!!!!!!
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