Posted by Tom3600
Learned exactly what 10-14 days for title return means - - 3 weeks! I was told it was the company policy to take this long to get the title for my boat and trailer. I asked a supervisor to show me a document I signed acknowledging this policy. He said it just was policy. Pretty much what you expect from a low end bank! Still don't have the titles and have no recourse other than write this stupid note which is making me feel better but will have as much impact as a fly turd hitting my paper plate! Problem is I can't yell at the customer service people, the idiots upstairs are the decision makers but there is no avenue to pursue a conversation with one of them! Well played Bank of the West! No wonder no one is merging with you!