Beretta Customer Service Complaints - page 2

Sucks big time.

One month of trying to get a customer service representative at Beretta via phone and email. One month no answer, no reply!!!

Wow Just read your reviews. That's embarrassing for a company with such an amazing heritage

Where is a customer service representative at Beretta??? Spent hours on hold waiting to find out the status of a new shotgun that was purchased and was having an issue. No answer at Beretta. Where is my shotgun???? It's been 3 months Beretta!!!

Purchased a new Beretta 92fs 9mm handgun in Sept. 2020. Defective out of the box and returned immediately to Beretta for warranty repair per their direction. Four months later they still have the gun, say they are awaiting parts. Follow up checks provide no information as to when I can expect my gun. Really, Beretta can't get parts for their gun? Beretta shows no concern or accountability for a customer for whom they created the problem due to their manufacturing failure.Terrible customer service!

No aftermarket service for Beretta in South Africa. Don't like Glock,but at least they look after their clients.

I am wanting different sights for my Beretta px4 Storm Sub-Compact. But trying to get ahold of somebody at Beretta is like pulling hen's teeth. The thing shoots 6 inchs low at 7 yards. I would like to receive or find adjustable sights. Or at least make it somewhat accurate.

I have been trying to get a promo code for a free magazine since August. Little to no response either by e-mail or phone. Spend $2000 on a gun and Beretta can't supply a promo code for a $99 magazine. It is there promo not mine.

The product manager is too busy I was told. Maybe he needs to find another job where he isn't busy.

I will echo other comments on the vacuum sound called Beretta Customer Service; I really do not think they care.

I purchased a tac a1 t3x and beretta handles their support. I have issues with the muzzle brake not tightening correctly on the barrel. Brake needs to be over torqued which is not in spec. ITS a barrel thread issue. Contacted beretta and they sent me a new muzzle brake and it does the same thing. I have tried three guns on the shelf with no issue. Gander Outdoors where I bought it was nice enough to ship the gun back on their dime, came back with brake permanently attached to barrel so now I can't take it off. I have lost the option to take on/off muzzle brake, they stated it works and nothing wrong! Unbelievable, tried called them back and the tech stated" your blocked" and hung up. THIS IS CUSTOMER SERVICE! Beretta is the worst firearms company in the world!

Customer service is non-existent. The phone will only refer you to their customer service department and no one else. The number listed + 0 does nothing. If you get through to customer service by waiting over a half-hour, they don't actually help you. I got sent into a loop - twice.

This was the slowest service i have ever recieved from a firearm company ! It took two calls to the person holding my part to get a return call so i could pay for it. Two months for this is to long!

I purchased one of their firearms and within just a few years the frame cracked. I had barely used the firearm as it was a .32 caliber small carry gun. Not something you target shoot with. I was shocked when they tried to blame the frame cracking on how I used the gun. Then Beretta claimed that this was normal because "it was at the end of its service life and needed to be retired". I have several 40 year old firearms that are in amazing shape that I target shoot with regularly....no problem. You can read about the crack frames on their Tomcats online so I'm not the only one. If you engineer and build junk at least stand behind it and help the people that spent their hard earned money to get it repaired or replaced.

TL/DR : They sold me a piece of junk and didn't stand behind it

Hello My Name Is Fred Jacobs I Had My Bobcat Blow The Handle Off On The Left Safety Side. If You Look At The Slide On That Side, You Will See A Lot Of Machine Marks. It Did It Two Times, Had To Go To The Clinic To Get My Eyes Flushed. I Then Buff The Ramp On The Barrel, To See If That Would Help It Did Not. Please Check The Slide And Tell Me If You Think That Is A Defective Part. My Number I Was Given To Ask These Questions . Thank You Fred.

Totally incompetent!! Products offered for sale don't match the description (32" gun case that is 30" long) and can't get a response regarding a repair I had done that is not correct (left 4 voice messages over a week, no response, unable to talk to a human). I should mention that it took 11 weeks to get the original repair done for over $400 when the quote was $325 and 3-4 weeks. Barrels came back filthy and obviously un-tested.

I ordered three 2 inch chokes...Full, xtra full, and skeet. When they arrived..two were used chokes ...the xtra full had been used so long the blueing had worn off.

Instead of sending two replacements right away (like companies with good customer service), they said I needed to ship them and they would decide if they would replace them. So I wait for the return shipping label..then wait for receipt, then wait for replacement

Two actually had DIRT in the thumb screw knurling. I am going back to benelli.

I am an otherwise happy owner of your ARX 100 and have bragged to friends about the engineering behind this rifle BUT, I am extremely unhappy with the lack of information regarding the "PROMISED" 300 AC Blackout barrel not yet available and the total lack of information on this subject (i.e. current status).

Please have the courtesy of responding to this inquiry!

Michael A. DeMita

I tried to get some answers about a problem I was having with my PX4 sub compact magazines The customer service person was rude and insinuated I was not intelligent enough to know how to load a magazine. He recommended I send in the magazines and Beretta would look at them and correct any problems for a fee. I said they are stamped for 13 rounds but will only accept 10 rounds. The pistol has never been shot and the magazines have never been used. Your service person told me I would have to pay shipping back and fourth and any repair to the magazines. When I said I shouldn't have to pay he hung the phone up on me. I have heard about Beretta's POOR customer service but this is the first time I have had to use it.
I won't have to use it again because I will NEVER purchase Anything from Beretta again. I can see why your customer service rating is so low. I should have listened to other Beretta owners complaints. I'm blocking your E-mails (that I get everyday) and joining the ranks of your DISSATISFIED CUSTOMERS. Beretta has a large Battalion of them. Don't bother to reply .I'm through with Beretta

I've contacted Beretta several times about a rebate I'm due . It has been almost a year that I tried and tried to get my $75 rebate . I was told the last time I contacted them that it had been mailed that was over a week ago!

There is not a link on the website for customer service. I bought the A400 due to 70% recoil reduction. This must be because the shell only loads from the magazine 30% of the time. Very disappointed and I spent more for this model than I normally would have. Very disappointed.

Your 1-800 customer service number really doesn't help the customer. My wife bought me a $1,600.00 shotgun and I was to receive a $250 rebate for gear! That was September 23, 2014. It took 12 weeks before I received my rebate code 12-15-14. Now that it's Christmas time and I only have until the end of the month 12-31-14 to use it. I went to the online store only to find everything I was looking to buy, it was all out of stock or the size was way wrong. No fault of mine, so I called customer service to see if they could help fixing this matter, i.e. do you offer backorder or extend my rebate until the product becomes available? Customer service couldn't answer any of my questions as how they could help me out with my problem! I was told there is nothing they can/will do and if I don't use it I will lose it. Looks like I will be out a $250.00 rebate and beretta will continue doing what they do. Just do a web search of beretta customer service reviews, and you'll see not so good reviews to say the least. I hope to hear from someone who can help me out and if I don't, I will be contacting Corporate of office in Italy, I'm sure they would like to know how the US side of things are giving beretta a black eye.