Boost Mobile Positive Customer Service Ratings - page 2

To get to a live customer rep call :







explain to them your issue, they will try and transfer to the boost

advised them no and you need a live rep to discussed the issued with.



I did this I was on hold for 20 mins in total and was transfer to soo many diffrent people before I spoke to someone from boost to help me with my issue.



In the end I was able to have it resolved.

Bought the Samsung II on special at Best Buy (great service!! and knowledgeable staff) just 2 selfish Indians took 2 hours wasting time asking stupid questions they could research on line.
Anyway, I am very happy with the monthly no contract $50, and Boost have great customer service, I even recommended it to several others. Way to go Boost!!! Please, stay that way!

I have been a Boost mobile customer for about 6 months and I have had nothing but Excellent customer and tech support service from they have always taken the extra time and steps necessary to make sure my problems have been resolved.

I have had my phone for over a year , and have had no problems , great deal and now my bill is getting smaller , no lost calls no lost texts . it seems like ever one is talking about a different company than the boost I have.

I was able to reach a customer service rep this morning. I have not received a text message in over a week. The rep reactivated my phone for text messages and I hope this correct the problem.

I have been a Boost Mobile customer for 18 months. I have the Kyocera Hydro. It meets my needs I have finally reached the $40. a month shrinkage milestone. I really can't make an adverse comment about Boost. I looked at their coverage map prior to porting my number and was satisfied that I would get reception at most locations I frequented. I will admit there are some locations where I receive no service while driving. I simply wait for 15 to 30 minutes until I can get service then check messages, make phone calls or send text messages. When I need customer service, I send an email and receive a reply most times the same day. I am a satisfied customer.

Hi my name is Richard King is my number. Now this is what I want to say, I have a ZTE and volume has always been low I found out what is the problem. if you pull the back off the cover has a cover over the speaker and if you try to blow air thought it you can can so this cut the sound over half. I pull it off and now I do not have to hold the phone when I use the speaker, the 200.00 now I can was put out for good. I have to tell u that it makes a big difference thank u for your time.

Had a very nice individual help me with my one time monthly payment

I've had boost for a couple years now and never been disappointed, however I have noticed that with the cheaper phone you will have problems and its a pain in the ass to get a real person on the phone..but its cheap and I always have signal here in central Illinois...it would be nice to have the iPhone

I've been on the phone with cutomer service a couple of times today. The problem that I was hving was my fault.I found everyone I spoke with today very polite helpful and they are trying very hard to resolve my problems.I'm very happy with boost mobile.

I had to contact customer service today to deal with an issue related to the number of timely payments I had made to qualify for shrinkage. To my surprise (a pleasant one) I was able to reach a live person (Penny) in less than a minute, and my problem was solved immediately. Months ago (first time I had to use Boost customer service) I had to navigate through many menus an options before I was able to talk to someone. Noticed a HUGE improvement in their customer service.

I do not know what everyone is complaining about. I just called 611 from my handset and was prompted through the message center and went through all the options that were stated from the site of the number selections and bam, got a rep in 4 secs. Not only did the representative help me out by a prepayment credit card number change. But I am getting a free phone :). Now how DOPE,FRESH,BOMB IS THAT. (FREE PHONE) Thanks Boost. The representative was kind and professional handled this in 5 mins..

I'm want to thank Mary from Boost Movil customer service for not only fix my problem when after 2 day from the purchase date my phone was stolen. I did the insurance from Asurion but them only give problems and negative aptitud and the only thing that they achieve was make upset and mad after 15 days of frustation finally Mary came out to me and the disposicion fix my problems and on time she took care my situation making look so easy.I'm very greatfull and happy and she deserves my humble recognition. Thank you Mary 110% excellent customer service Guaa! Attn. Frank M Rodriguez

I'm not understanding the negative comments about Boost.

Its pretty simple. Go online and choose your phone. It arrives a few days later. Alternatively you could go to a store. I visited one of my local stores but I didn't like the people there.

When your phone arrives, go online and activate the phone. Be sure to sigh up for "Auto Reboost." Boost will text you a few days before the payment is due so you know they are getting ready to charge your debit or credit card. Once they have received payment, they send payment confirmation by text. The service works flawlessly. Much better than my last phone, an IPhone 3 on AT&T. Far less expensive too.

If you have any problems with the phone itself, go a Google search. There are plenty of Android forums out there. Someone has the answer to your issue.

I've had Boost now for 1.5 years and have been completely satisfied. I just decided to upgrade my phone, and changing from the old one to the new one (again online) was seamless and painless.

Boost Rocks!

After reading some of the comments posted I can certainly understand the frustration of not having service along with not being able to reach a representative via phone. However I must beg to differ with most of the complaints on this site. I have been a long time customer of Boost Mobile and I participate in the Shrinkege program while there were some kinks with billing I was always given a credit service in rural areas is limited however thats the case with most carriers other than Verizon, but who wants to pay their prices. For the buck Boost Mobile is ranked highest when it comes to the best deal for the dollar. For the individual who uses the service for there business change carriers. If your phone is your lively hood why in the world would you not port the number to another carrier and keep it moving?? I guess some people like to hear themselves complain other than find a solution to a problem. Keep in mind the East Coast of the US was hit by a 1000 mile wide hurricane, sooooo.... My question to that is whose greater Mother Nature of Boost Mobile? Based on the complaints I would have to say Mother Nature. I just spoke to a rep @ Boost and was offered a 30% discount on the purchase of a New phone saved a bundle and I'm as happy as can be. I've had service with Att, TMobile, and Verizon and once again for dollar I can't complain. All complainers go out and price check cell service with other carriers and make sure you check there coverage maps and rest assured you will find comfort in knowing there is a company around like Boost that is not asking for blood just to have cell service.

This number is perfect! I got someone within 10 seconds after doing all prompts :) So, this way to get a well English speaking rep so legit.

This was my first time talking to a actual rep. He was very kind and helpful. He helped solved a longtime problem I have had since I purchased this phone. Thank you Boost Mobile!

Very satisfied, like the fact that we don't have a contract. Have found dead zones in WI, but they are in very remote areas, otherwise, excellent coverage. Will keep this plan in my forseeable future, probably long term.

This method worked great. Apparently if you already HAVE Boost they put you into the long cue. If you say you don't have an account (pressing the last "2"), they put you into a shorter cue. Call answered in under a minute, the rep was helpful and the problem was taken care of in just a few minutes.

I have had great service and great customer service thru boost for 3 yrs with not one complaint except limited types of phones available for their service. But service is perfect

i purchased a boost mobile phone with the unlimited plan. U have no complaints, neither does my daughter

Do not know what others are talking about...i used this step by step and had a live rep within 1 minute

READ AGAIN FOLKS
As for boost mobile the service is shotty...drops calls all the time for no reason, but im living on a PO white boy salary so i take what i can get

My negative complaint has been posted. This is the positive side .After i figured out how to reach a real person, they were very nice and as far as i can tell right now resolved all my issuses,in what was done in my negative complaint.Thank GOD they spoke English.I spoke with NIKI ON 7/19 @3:00PM ,she connected me to ROBERT ON 7/19 @ 3:18PM.I APPRECIATE THEIR HELP. THANK YOU!!

I switched from AT&T to Boost Mobile about two months ago and have been very satisfied so far. The LG Marquee phone I got works great. The processor is not the fastest in the world but it works for me. When I ported my number online from AT&T I think it took less than 60 seconds - very happy about that. I will probably have some dropped calls in the future, but for now, Boost is saving me a bundle from AT&T pricing.

I finally have a cell phone. I am sorry to see all the negative comments but then usually the problems are the ones that are reported. When I bought my phone the salesperson forgot to add my voice mail to the package. It took me a while to figure out how to get a hold of Boost but once I did it only took a minute for the representative to fx the problem.
My only concern is the low bars for usage. Hopefully, this will get better.