CVS Customer Service

I can not understand why a pharmacy can not do their job and fill prescriptions. Taking 2 months to fill my prescriptions is unacceptable.i am diabetic and need my medications in a timely manner. What has happened to your customer service!!!!!!

On October 5, 2023, I took my slides and print negatives to the CVS at 900 Edmondson Avenue, Baltimore, MD 21228, store 4602. Their photo assistant, Virginia told me they would take 2 or 3 weeks for processing them to a disc. Three weeks later, a number of attempts by both CVS customer service and myself, I finally spoke to Virginia. She informed me that my property was missing. She admitted that she kept my property behind the counter where only an employee had access.

In the next three weeks, I called three times to CVS so-called customer service. Each time, I was promised that a CVS district manager would call me. Of course, nobody ever contacted me. The last call, I demanded a formal case number, which is S9843498.

Since CVS corporate would not help me, I tried calling the store manager, Margie Mulqueen. She admitted in her email to me that she has store photos, and could find out which employee took my photos, and what she did with them. I also offered her a $100 reward/finders fee for the return om my slides and negatives, with no questions asked. I emphasized that I only want my slides returned. Just like their corporate "customer service", I never heard from her again.

These were my best wildlife slides that I wanted to make prints of. They included Grizzly Bears, Black Bears, Mountain Sheep, Rattlesnakes, etc. There is no amount of money or compensation that can repay me for my losses. I only want my property that I had entrusted to CVS to be returned, and all employees involved on my losses to be accountable.

Riverside California on magnolia/Adam's zip 92504...parking lot dirty with trash on the ground and overgrown bushes by the pharmacy drive thru

Cvs, Linden, NJ. does not keep customers advised of any issues with prescriptions. There is no text or email. They leave it to the customer to find put on their own.

We are required to use CVS pharmacy. It is such crap. They are always out if my Diabetes medicine. Thank God my Dr had a sample or I would be SOOL. Thanks Aetna, dumb merger. I miss my private pharmacy, All Care was the best?

CVS used to be a good pharmacy. They'd not seem to care about the customer only profits. I called my local CVS for a medication I need and they will not even answer the phone. It is comm9n for medications to be out of stock.

The ivr robot is absolute garbage. I donot normally leave reviews like this but this is just embarrassing

Recently had a prescription filled. I'm 71 and have no other prescriptions. It was for a steroid ointment. Upon picking up was told I owed $321 for it . All 3 people working g at pharmacy counter said yes, it was expensive. I come home to find out that there are Good RX coupons online to use to bring cost down to close to $99 or other pharmacies charge much less like $20 (Walmart) to other reasonably priced outlets including grocery stores with pharmacies. To be really helpful to a person on social security it may have behooved them to inform me of discount coupons. I could have saved around $200 dollars. However having dealt with CVS for most of my adult life, I will no longer continue to do business there of any kind..not just drugs. It's close to my home but I will drive out of my way now so I do not get "robbed again". I had other minor issues anyway with their customer service so this is the straw that finally broke my back, Thanks, CVS for being so user unfriendly,

Why do CVS Pharmacies have to be closed for lunch. Can't they have at least one clerk to handle prescriptions that are ready. This is so that inconvenient and maddening.

Endured 4 years of CVS messing up my prescriptions and I finally snapped I was detoxing from my medication and it was not ready as promised then they told me I would have to wait an hour for them to fill it I am handicapped and went in the store with my scooter and laid on the horn till they filled my prescription Can you believe it they turned up the rock music in the store to drown me out Soooooo I yelled and hollered to the music !!! Other customers told me I was rude but I told them sorry you are collateral damage of CVS!!! Finally they gave me my order and told me I was crazy

Absolutely no regard for customers. I had two prescriptions at CVS for years. Just moved them to another pharmacy because CVS impossible. Ordered refills online. Never got through to the store. Reordered by phone, a chore, 8 days later still no refill. Went to the store since can't reach a person by phone.

Pharmacy a disaster area. Boxes piled up, long line, total disarray. Rx still not available. Pharmacy staff offers to check again & finds what I need. But, it's expired! This is insulin & it was not refrigerated as it has to be.

Store is woefully understaffed & over worked.

Same Rx filled at new pharmacy available the same day.

I am a CVS customer not at my choice but due to my insurance. I hate to call but their website or app doesnt support simple functions like moving a prescription from one store to another. The IVR lectures and tries to get me to install the app. When I finally get to ANY store in my area the mailbox is full. Goodbye. My only solution is to go to the store in person and stand in line for service. Worst customer service experience ever.

I just moved. I wanted to buy some pots and pans for my new place. Plus some odds and ends. I start walking down the isles and picking up stuff and put them in my carry-in bag. not 2 minds later after entering I'm asked if I'm finding everything alright. I just walked in, give me time I'm thinking. I just say yes and move on. I'm walking down another isle not a min later and another employee askes me if I'm finding everything alright, but this time, I'm blinded by the sun, back up and almost trip over boxes they have stacked in the isle. I'm very forgiving and tell them it's alright and laugh it off. I turn to go down another isle and a different employee asks me if I'm hot in my sweater and then tells me I'm overdressed for the 100+ degree weather. I was taken aback because this is how I always dress and just said I'm used to the weather and continue my shopping. Now I'm looking at pots and pan and the store manager is coming up to me asking me if I'm finding everything alright. I did ask if they had a coffee maker (which was the entire reason I went to cvs) and they said they did not carry any. But more annoyingly it's only be about 8 mins in the store and I'm constantly being asked by these employees if I'm finding everything... I end up grabbing a couple of pans and whatnot and then do one more round of the store, then a few mins later the manager is walking up wot me with a small shopping cart and tells me, "I got you a shopping cart just cause you look a bit suspect with your bag. I was totally understanding and took my items and put them then the cart (cause one thing I always try yo not look suspect in store, I hate the extra attention and just want to be in and out. But nope, I guess I was just being too dodgy... After that I was just uncomfortable, I did not want to spend anymore time there...I paid for my items and left. Never going back there and just going to shop amazon from now on. No contact shopping is just 10000000000% better.

Bat customer service to pick up prescriptions at the pharmacy at 8st with 56.
Bat bat bat. Some times they are not redy.
Jorge

I used to like the service at the pharmacy.
Unfortunately now the service has gone down hill...
Lack of customer service, they ignore you when you call for help. I was put on hold for 30
Minutes then hung up on.
I have gotten text messages Stating my rx is ready for pick up. Then being told when I get up to the counter,that they don't have it, and check back the following day in the late afternoon, to see if it came in.
Then the last straw was that on
2 different occasions, I was # 21 out of a line of 27 and # 13 on another trip out of a long line of people.
Who were waiting in line for service.
I gave them several chances in hopes that it would get better.
Needless to say.
I took my business elsewhere.

The pharmacy at my local CVS has the worst customer service. Always long lines. Drive thru frequently closed. Takes several days to get a prescription filled. Usually can't even get thru on the phone no matter how long you wait. The problem is not with the employees. The problem is that there is not near enough help. Will never use CVS pharmacy again!

cvs manatee ave - Bradenton Florida

It was early and not many people were in there, I bought a quick result PT in that store and I asked their employee where is their restroom to think by the time I'm done it was also time to check the result. There were 3 different cubicle of their restroom, 1 for women, 1 for men and 1 for employee only. It was about 2 mins I was in the restroom and getting ready to get out and I saw the door knob moving and someone trying to open the door and didn't even try to knock. When I open the door I saw the lady employee standing outside the door and she murmur I don't really understand what she's saying but I am guessing she followed me in there because I saw the gap of the door from employee restroom so meaning there was nobody in there. She knew that I used the restroom because she's the one I asked where's the restroom after I paid the PT. I am not sure what's her deal but it just creepy what she's doing, I kept my receipt just incase something happened but it's just not nice when someone trying to followed you.

I have used CVS PHARMACY for years and recently in the past six months. It has been the worst experience of my life. They are always, every single month late getting my prescriptions filled, which makes my life miserable. You can't talk to them anymore. They have a voicemail system, which is always full. They rarely ever call you back, I would advise anybody who's thinking about using CVS PHARMACY to think again, as I am switching as well

The store stole my money. would not give me my extra bucks back. the manager was very rude to me period , overall I left very frustrated.

I went to CVS on a Friday after 5pm and used the automatic check out machine. When I tried to pay with my discover card, I received an error notification so I tried to pay a second time. After the second attempt, I received an error notification. I decided to use my debit card and the transaction went through and I received one receipt. Imagine my surprise when I looked at my discover bill and saw I had been billed twice. I went back to the store and the so-called manager stated I had to come back on Monday to talk to the real manager that only works banker hours. The check out lady gave me a CVS customer service number that was for the bonus points. Needless to say, I got very upset and there was no way I was waiting till Monday to receive my money back. Honestly, I don't trust anyone with CVS any more. I called discover and told them what happened. Great customer service!!!!! Discover stopped payment to CVS and I transferred my pharmacy prescriptions to Walgreens across the street. You could say CVS has terrible customer service, but honestly it was no customer service!!!

The phone tree is very difficult to navigate. It is impossible to talk directly to a pharmacist to tell them you have insurance approval. The phone tree is circular. It is very frustrating to clients.

6 hours to fill a prescription (While I waited).

Q; Is CVS the lease efficient of the prescription supplier in America?

A: YES, 100%

Confirmed Findings: CVS sucks ASS!

Prices of the medication was literally 5 times that of Walgreens. Standing there in pain, all they wanted to do was upsell me on shingle shots. And all this other crap period stopped to buy a 2 l bottle of soda. Got to check out nobody was Manning the check out. The self check outs were full once again standing there in pain. Their customer service sucks. I will never be back to CVs ever again.

Hello,my complaint is against CVS Supervisor and employee ,at CVS at 1755 Columbia Road Nw Washington DC zip 20009 , because,on July 8 at 3pm those mentioned, refused to give me my food purchase , even after I paid for the food ,those mentioned took money off my card ,and committed fraud ,act as if I didn't pay for the food even though it was verified ,that the time of the purchase,they still refuse to give me my food back , also after the presence of three police officers present,they thought because those mentioned was Immigrants,that they could still get away with not giving my food ,they deceived the police ,and making a comment, saying those black Americans are trouble,and even fraud as if the Supervisor checked in the system and found no evidence of a purchase,so I will like my refund for the purchase,My name is Latonya Bradley D,my phone number is 202-641-5536

Supreme whiening Wraps
they are a supreme inferior product to the Crest product of whitening strips.
Yes , about $10 cheaper, but you get a lesser product. Will never buty them again. They don't hold to teeth, bunch up and become useless. Much lesser product than Crest which I have used.
I'll spend the money for Crest.

The best in-store experience I've had at a CVS store came when Tammy, who works in cosmetics asked if she could help me. She so nicely spent time helping me with choices and suggestions. I just have to sing her praises and will search for her every time I go into the store ( CVS, Stoney Point Road, Santa Rosa, CA).

Very friendly n found everything what I needed

Visited this store while on a short vacation. The store was so hot it was hard to even look for what I came in there for. It felt like there was no oxygen at all in it. I don't know how anyone in the store can be productive at all in that environment. The employee was very nice and helpful. I was sweating and so hot I just got what I had to have and left. I had several more items I needed but I just couldn't stay there.

The is a great place, the works are very friendly. Always they are there in for help.

I was at the longs lihue Kauai store today. Lisa in cosmetics is always so helpful and goes out of her way to assist you.She is also very knowledgeable about your products. She is an amazing sales associate. I really appreciate her help.

CVS pharmacy 7285 Aliante pkwy N. Las Vegas NV. Str.#7251 employee: Karen went above and beyond in helping me today to purchase an item on line, she was very patient and kind as was the manager . I truly appreciate their help and will continue to shop at this pharmacy for all my prescriptions and health needs.

Excellent service at the Buford georgia location on Hamilton Mill Rd

Apolonio or Paul is very nice and helpful to the customer at CVS in 1500 Lexington. Survey ID 83812955244892829 .He's really approachable and helpful .

I just received exceptional service and assistance from employee Amsale , cashier # 0940434 at store 4147
5815 Campbellton Road , Atlanta.
She got a cart for me when she noticed my arms were full which resulted in my purchasing more stuff.? She was kind and even sent me back to buy one more thing so that I could use a coupon on the receipt.
I will go out of my way to visit this CVS because of her.

I switched to CVS for the savings. I stay for the service. I'm greeted when I enter. Someone checks that I find what I'm looking for. Employees smile at me. Thank you for a pleasurable experience, as always!

I have an extra care card. I'm new so I do every order individually. Edna is so nice polite and patient with me. Very pleasant. Sge should get a 15 for putting up with me.
Laurie is nice too! She pleasant. Easy to talk to and is a hard worker. Always multi tasking.
It's the west main st store in Norwich Ct. I don't like clutter so, I have a tendency to throw things out to soon.
These ladies go above and be on.They make me feel so welcome.

I'm writing on a POSITIVE note the pharmacist at store #1302 Dr Berrian is so helpful she went above and beyond to help me out . She was professional, polite and pleasant. She is the reason I continually come to CVS . Dr Berrian is an outstanding employee that works hard to keep the customers satisfied. Thanks Dr Berrian we need more like you!!!!

Belinda at the CVS in Westhampton Beach on Sunset Avenue is the best employee who has ever worked there! She is friendly, professional, knowledgeable and brings a smile to every customers face. She is doing a fantastic job under not always easy circumstances. Get more like her!

A couple of days ago I went into CVS in Santa Monica on Santa Monica Boulevard. I was treated very well. The employee assisting me was Shay who was friendly, kind and very helpful .

Wanted to leave a positive 5 star review for LEIFRANCE at the 1747 N Cahuenga Blvd CVS store in Los Angeles California 90028. She was amazing and so sweet

Had a great experience today at your CVS in Coconut Creek Florida store 4797. Eric, your store manager was exceptional in his performance, facilitating use of the photo shop area and the sales of your store products. He has exceptional interpersonal skills, and you should be very proud of having him represent CVS.

Jen in Customer Service was
outstanding! She was able
to do a conferance call with
my sister and I so she could
secure a better # to order
a prescription from her local
CVS. She has experienced very long wait times. Jen is
a tremendous asset to CVS.

Rogelio made my day tonight. He went extra mile to look for products which are in stock but out of the shelf first me to complete my purchase. Without him i would have used a lot of time looking for what I need to buy. Awesome!!!

I don't even know if this will reach CVS Corporate office but as an administrator myself,
i just want to mention and recommend AUDRA, your staff who's very pleasant, always with a smile,
very diligent with ANY customer. Customers, in general, lining up at the pharmacy have their own reasons for any medications to be picked up. Just the mere sight of AUDRA, people are instantly comforted. These are very simple and minute things but for a customer service-related business,
her personality and work attitude is commendable.
AUDRA works at CVS Pharmacy, 715 Morrissey Blvd. Dorchester, MA 02122

I wanted to thank Izel at the CVS on 1720 S Bascom Ave, Campbell, CA 95008

Store# 9805

She was so kind and helpful. I was not having a great day but her patience and kindness made my shopping experience a 10 out of 10. Izel was not just kind to me but everyone she interacted with.

Refreshing and appreciated. :)

Hilary in Rialto California at the CVS on baseline she was so sweet and she helped me sign up for carepass she was so friendly I thank you ??❤️??

CVS Store location 2636 Marconi Ave Sacramento Ca 95821.
I'm complimenting two employees, Tracey & Anthony also their manager Steve responding to my compliment. Tracy also Anthony were helpful and went out of their way to explain more information than asked from me. Both were pleasant friendly courteous and as I stated informative. I believe if they are that thorough with me they are also extremely thorough with other customers. Please acknowledge them both for great service. Steve was also appreciative genuinely for my positive feedback.

Shout out to Heather store 2170 for her kindness and helpfulness. I can't express how grateful I am to Heather for being so amazing as I searched for baby formula and finally purchased it . She deserves to be recognized for being an wonderful model of how people should treat each other.
Thank you Heather!!

My experience was awesome ?! Shelley the cashier was friendly and professional ?! The CVS location is 9501 Woodman Rd Richmond Va 23228

Had excellent service from IQUORA B
She was very helpful and knowledgeable

If you're a pharmacist please stay away from CVS. You're now an overworked machine not a pharmacist. Their computer is crazy and workload is seriously never ending with a 30 minute break in a 12 hour shift.
Training is a joke

I am having trouble filling out a application for employment. All it says is that I'm locked out. Terri White

I used to work at my favorite CVS in Alex., Va and my stubborn headed xboss will not hire m back and I hope Mr. Bart Gautier will read this because he knows how desperately I am trying to get my job back and they only have one cashier up front and that use to b m working uo there but I am trying my best to get my job back but he won't even budge and I am a retired housewife and its very tiresome staying home until your husband comes home I hope someone will b able to help m and again I really enjoyed working with this man Bart until he gave m no chance to defend myself. Thanks, Linda Kelley

I fill the supervisors and store managers should work with they works on rotating they days on Sundays because that's when people raise and go to they Christians meeting it not fear to work anybody on every Sunday

So left urgent care took my rx to cvs in roxboro nc, Was told it would be 1 hour before rx was ready, now this was rx for pain medication once again just left urgent care, took my rx down to Walmart and they had me out of there in 15 mins and provided excellent customer service. Sad thing is I work for cvs and hate to take by business else where and that would never be allowed at my store.

I don't understand CVS. I have a sister working for the CVS in MS she been crying and upset about the way she has been treated. They short her hours and have her working 12 hour shifts but she gets less hours then anyone else. They owed her a check from September and her manager excuse was always he forgot to call about it. I tell her to file a complaint on them but she doesn't want them to treat her even worst then they already do. She thinks they are racist toward her at times. She is a supervisor but they keep her on the register while everyone else be in the office. She don't deserve to be treated that why. She tries to get through to her manager but he never have time to hear her out. He only cares about himself. Maybe if he will do right he wouldn't have to worry about getting in trouble himself. If he that forgetful he need being doing another job. That's not the field to be in if he can't remember what he is suppose to be doing and blaming the works for his lacking is not good business.