Long John Silver's Customer Service

Ordered popcorn shrimp and claims got the order and claims were just crumbs I called the store have ticket#2339. Manager told me I just have to deal with it because she can't make another so I returned the food the manager got upset and slammed food n the garbage and said it's a hit or miss somedays we deal with it she had real nasty attitude I have been going to this same store for 9 yrs this is the 1st time an employee acted like this because the order wasn't right she refunded my money but didn't sign the receipt she was not happy that I called and then brought the food back and requested a refund store located in Centerville Ohio ph 937 439 0325

I went to get some food at the 5447 New Cut Road Louisville, KY around 8 pm on 12/28 My family and I got of the car at 745 pm and could not get into the restaurant. Another person said they closed the dinning room early that online it stated they closed it at 8 pm.
So okay we got back into car and went into the drive thru, when we got up to the order menu they person inside said we or only taking Door dash orders and told us we could not be severed, so there we had to sit until the door dash drivers in front of our car had been severed.
My question is if this is standard practice for your stores, I need to know so I do not make the same mistake again.
Thank You

Why is it that even when the store 8036 in New Philadelphia Ohio isn't busy, they still can't fry the food right. I spent $18.67 on my food and it was way overcooked.i took the breading off my shrimp and fish just to eat it. There was pieces of burnt breading in my crunchy pieces. What little I got. This isn't the first time they have done this. I won't go back.

So my family and I went to long john silvers in Amelia ohio. The dining room was closed due to short staff,so we went through the drive thru. They gave us no receipt. We spent 28 dollars and when we got home ten minutes later to eat, the wings were burnt, the chicken taste like rubber and the fries taste like they had been sitting there for hours. I've tried calling 6 times and still have gotten no answer.this has by far been my worse experience with this resturant. On a scale of 1-10, this location is a 2 at best
Please do better.

Long John Silver in Crown Point , Indiana. The food was so bad and so greasy I had to throw it away.

I went to the location on NW Washington Blvd in Hamilton Ohio today to grab my husband some chicken while he was doing chemo at the hospital around the corner. The chicken was horrible like it had been sitting there all day. I called to let them know and they basically called me a liar. We won't be going to ANY of your locations again. Fresh food and good customer service is a must and with my husband doing chemo I sure don't have time or energy to waste dealing with the hateful staff I dealt with today. They need to do better!!!!

The fish has gotten smaller and smaller. First it got thinner and now it has gotten a lot maller yet the price goes up. Now you don't have coleslaw as a side. You keep making things go away whether it be taking menu items off or changing portion sizes. I am looking for a new place to get fish from because it just isn't as good as it once was.

Customer service nonexistant. I was bilked out of $37 by LJS store in Bellevue NE. Placed online order via web. Received 2 confirmations, on web at time of order, and in an enail a few minutes later. Went to the restaurant to pick up order, was told "we aren't doing online orders" Then why the *%=÷ did they confirm my order TWICE and bill my credit card instantly? Restaurant says they don't do refunds, call corporate. TWO days and 8 messages via their online "contact us" form and using their "complaint voice mail" and no response. Only $37, but a thief is a thief, whether it's a crack whore ripping you off or LJS.

used Uber eats taco bell/ LJS # 029513
on Peoria ave in Peoria az. Food very greasy, almost dripping off the chicken, tasted of old grease.. Some one some where got the order wrong. Not sure if it was LJS or Uber.

On Feb.2nd,we went to long John silvers in sedalia, MO. We ordered 2 fish and chicken dinners and a cheeseburger and fries. The cheeseburger was paper thin and was raw. I was sick all night from it. I'll not eat there again.

Yes I've been calling for 2 days now but a human touch is nonexistent

I'm not sure if this lady was the manager, but she was incredibly rude and almost angry during our 20 minute wait in the drive thru. Didn't give us drinks with combos that we asked for and pretty much told us she didn't get them. Not our fault. Terrible leadership and attitude at the Fairlea, WV location.

Near impossible to make complaints on Long John Silver! Filled out complaint...said can't send till they send me a code no. It counted down, logged me out before they ever emailed me the code! Wouldn't allow me to redo until 24hrs. from now! NOT WAISTING ANOTHER MIN. ON THIS & NEVER GOING THERE AGAIN! For "no fish" or chicken either!

Spring, Tx Hwy 2920 location. Entered Nov. 7, 2022, 7:15pm. Waited 10 mins. No one addressed me. 3 other customers enter. Finally rude young girl says "wat." Tried to order family fish pack...rudely told "wat? We ain't got no fish!" Outrageous Manager YELLED at her to go get something. So she simply walked off! Rude young man slowly walked over...same thing, "wat! We ain't got no fish!" No explanation from workers or manager! 3 of us all walked out! No SORRY OR ANYTHING! THINK ANY OF US WILL BE BACK! Lol

I went to long John silver's last night in van buren Arkansas, the one who takes your order was very rude to the people in front of me, then my self, then the person after me i asked him to have them cook my food to order and he got smart and said we always cook our food to order, first lie the never cook it to order been going there for years why would I say that get up there rude then started scratching on himself like he may have had something wrong with himself, go pull over to eat hushpuppies hard as a rock and fries Luke warm so what I did was threw it out in the parking lot and gave it back to them since it was so cooked to order, will be calling the company to put in a verbal complaint

When taking the survey you receive Free 1 piece fish
& fries with purchase of Lg drink some people go to LJS for the chicken should say "Choice of 1 piece fish or chicken & fries with purchase of a Lg drink.

I had not been to Long John Silver's for years. I requested tartar sauce. I was provided with prepackaged sauce. It was runny, definitely did not resemble tartar sauce at all. Bland. Terrible taste!

I went to LJS for lunch yesterday and the chicken tasted old and rubbery, I was very disappointed at this LJS in FarmVille, Va.

Long john silvers..Enid oklahoma closes at 9pm... went in at 830... we can't serve you in the dine in because we close at 9pm.. only drive through.
Close at 9 shouldn't mean you can't come in because we clean at 830....
Turning customers away, even just one really isn't good business... kinda sounds lazy to me...

Sunday April 25 at 5pm we ordered L1 the fish was the worst, was it old...maybe. The sides of the fish were so hard you couldnt even chew them. We were so disappointed. The complaint form I found on line won't take the store number but it says it is E720342 on the ticket. We will not be eating there again.

I live in Battle Creek, Michigan and love to yo tonLong John's Silver here to eat. I always go thru the drive thru, but for a month of trying to order I can not do it. It has been down a month or so. Why have they not got ut fixed??? Been way to long ☹?. I am handicapped and use a walker so I just go thru the drive thru. To hard for me to go inside, but does not keep me from ordering thru the drive thru til now ?☹. Please get it fixed. Thank you.

We purchased a family meal. Paid never got a card back..we were at the restaurant at 7:40. Left got home realized we didn't get a card back..
Found out someone at that restaurant took our card and went shopping at the liquor store after closing..
Thief's work at this location in Grand Rapids Michigan .

The drive-thru cashier is just awesome. She spoke clearly, is professional, and incredibly polite. I drove past the promotional billboard so inquired about the deal - she answered my question succinctly, thoroughly, and accurately. Once at the window, I inquired about ApplePay, and she regretfully declined but in a friendly, sincere manner. I also was so impressed b/c somehow from the moment I left the menu (no car in front of me), drove up to the window, and paid - my order was ready! I raved about Charlie P's customer service and friendly professionalism to my mom (who was with me and concurred wholeheartedly), and I immediately relayed the entire positive experience to my partner, who immediately said they would eat at Long John Silver's this week. It's rare these days to receive this caliber of service (efficient, attentive, polite, professional, friendly). And mid-pandemic, no less. Charlie P, properly wearing her mask despite it being the first day of no-mask-mandate in Texas, was just a fresh beam of light and humanity in a place where I least expected it. I submit this customer satisfaction review with high praise foremost for the drive-thru cashier.

went to long j silvers in greer gave cashier $20 she said i gave her a $10 argued with me walked off telling me i gave her a ten mgr counted the draw down she was over i never got an apology. At all not even from the mgr.

Yes l was at your LJS 2 18 2021..at around 7 pm....on Pendleton Pike. I spent $21.80 for the $10 battered 15 shrimp and the 6 piece battered fish....Now l am not one to complain but that grease had to be old or the fish and shrimp had been sitting ...it was dark and dry...very dissatisfied...l tried to call.. No answer wow...

Tracey the manager at the gary location is the best.She always has a smile on her face and makes sure our food is hot a delious.Her crew Kyle,Riley,and Dantas are all awesome also.I live in highland,Indiana and there is another location near me.I go to the Gary location because how good the food and service is Kudos to Tracey and her crew.They are the best ...

Had lunch at your store in Flagstaff, AZ. Don't know the # we didn't keep the receipt.
I ordered the L1 fish dinner... It was cooked PERFECTLY. Everything was crispy on the outside & tender inside. Perfection is rare in fast food restaurants, that's why I had to tell you. The cook was KEN & I told him the same. Thanks for employing people who do a great job & take pride in their work.

This is not a complain but instead a praisal, we went thru the drive thru at Long johns in Mount Sterling ky 5-17-2021 and the girl working the drive thru was the nicest I had encountered in while. In every fast food I go to it's like it's killing them to be there or they talk over you or talk too fast but this young girl was professional and nice and spoke clearly and waited until order was placed before asking anything, her name on recess shown as April C and she deserves something for being human these days when everyone else won't even bother working. Way to go April ?