Customer Service Scoreboard
I have been calling comcast since Tuesday today is Friday to fix my email and phone that have been hacked and have yet to get anywhere except frustrated. I am at my wits end today a customer service rep HUNG UP ON ME!!!!! Now that is some customer service!
I am getting NO help no matter who I speak with I just get routed to the next person and so on. I have lost the connect 2 time and no one has called me back
Comcast SUCKS!!! It is the WORST company I have ever dealt with!! They say they are all about customer service,but when you have an issue, you get the run-around, and they are just the WORST Cable network!!! Their customer service is there, just to piss you off, as they take your money for crap cable, interrupted service!! On demand?? Yeah, right, on a guess, that it might work!! They SUCK!!!!!!!!!!!
Many American companies need to bring back Customer Service to the good old USA. Most of the time I have a hard time understanding what the overseas CS Rep. is saying. I can tell they are reading a script. Most of the time overseas CS Rep. do not comprehend the problem you are trying to explain to them. I am wasting my time. I end up on the phone calling several times because they hang up or you just get disconnected/dropped. A few weeks ago I spend about a good 4 hours or so trying to get help from Comcast 800#. What a waste of time. I finally had someone with the intelligence to dispatch a technician to my home. It was the remote box which the technician had to reprogram it. Now I have a problem when I send messages to group e-mail addresses, they are not being received. They seem to be going out but I find out later they are not being received. Normally when messages are sent & for some reason at the other end they are not receiving your e-mail, you would receive an e-mail from the main server carrier that your e-mail was not delivered and the reason why. I am not getting that. I started to use Delivery Request when I send an e-mail to my e-mail group addresses. Again the e-mail seems to be sent but I do not receive any delivery info. Now, I called today and your overseas CS rep. were not helpful at all. This time I request to speak with a U.S. person and the overseas CS rep. transferred me to another overseas CS rep. I end up calling the office in Maryland and was on the phone for a good 20 minutes or so still waiting to speak with a supervisor. I end up asking the CS Rep. in MD to have the Supervisor call me back. She responded that I will get a callback within 2 hours. This is very poor customer service and I am not a happy camper. I dropped my Centurylink Svc for Comcast thinking that I would be getting a better service. I am very disappointed.
My mother inlaw has comcast. We have tried to get her dish or direct but too many trees..ourv1st experiebce wss when they put hervwiring across the middle of her floor.shevgsd to hold up the cable to vacuum. Keep in mind thst she is 80 years old --ehst a safety issue! When i called they asked what was wrong with that. Really? I gave them 24 hours.the lazy contract person was just lazy. Finnally returned and ran it under the house. Several minor issues lead to today.she has been without tv for week.not acceptable. Todsy they dhow..walk in turn tv on. Ssid fixed and left. Still no cable tv. Called back. Asked to speak to someobe in leadership and was told no one above the call center. I told the nice man that even the president answers to someone. They are to come tomorrow...had best do so. Lrts say they come..let mecadd they had best fix her tv.she missed the debates and her footbsll. Friends add each day.."what you get with Comcast". I wanted to prove all wrong....but have to add to the frustration. Waiting to see if i can say thank you to someone tomorrow
Worst customer service I have ever seen unable to bring up my account let alone fix my cable took one hour to my pay my bill on the phone transferd me three times just for that these people have no idea what they are doing I'm going to change my service they need to train people better they have service everyday oh wait it's going out again I do not know about them however I do not have three hours a day to spend on the phone with them to fix my tv in like them I care about the people I work with an try to on a daily badis
August 26, 2016 @ 9:30 I arrived to my new house- a few days before our final move to a new state - I had many things to do in a short visit, but one of my main goals: Connect internet with my new Motorola modem. I chose to do a SELF SET UP because the previous owner to the house said He used your services and it is already set up for Comcast. I quickly found that I was not connecting. Everything was great with my modem, but there was no connection so I called Customer Service where I was told, something on Comcast end was not completed and it required a tech visit. She was very kind, apologized, and promised (#1) the fee for the tech would be waived, (#2) I would have a credit to my account for the inconvenience, and (#3) I would be a priority customer and got an appointment for 12p the same day. I was happy with this despite the circumstances and I waited at the house. 12 o'clock came and nobody came or called. At 1 o'clock I called back to find out by the automated system that my appointment was REALLY scheduled for the following day! PROBLEM: I would not be there! I spoke with a guy who acted like I just dreamed up my same day appointment, and the only thing he could do was reschedule me. He never apologized, he never offered a different solution, he clearly did not care about the continuous string of problems I was having. I requested a Supervisor, who shortly after did call be back. Eric quickly agreed there was a problem and said he would put in a complaint for the unfulfilled promise of a same day appointment. This is the ONLY thing Eric did to help my situation. After a rigorous couple hours on the phone throughout the afternoon, the end result with Eric was, I had to reschedule for almost an entire week later, He kindly told me I would be "credited" for the time I did not have service (which was to be expected, right?) and also, that I would be charged $50 for the tech fee, but he could "put a note in to ask for it to be waived". Now, when problems have escalated to this point, and I still don't have service, the last thing you want to hear is that you might have to pay $50 for the company's mistakes. This did not go well, so Eric assured me he would take care of the fee- although it was company policy to charge for tech visits no matter the situation. At the end of the day, I wasted hours on the phone, I missed my own deadlines for the day because of time spent waiting on a tech to never show, I was lied to, more importantly, I was not compensated for any of it, and I still do not have service. I am extremely unsatisfied, and I will recommend people stay far away from Comcast if they want any quality Customer Service.
Nine out of ten times Comcast customer "service" lies to me. Outright lies! The most recent issue is I have been having problems with my remote control and the DVR. After changing to new batteries three times and changing to three different Comcast remote controls (not universal controls) three times, I called Comcast. They sent a signal to my box that helped awhile. Strangely, all of my remotes will work with the DVR for up to three hours at a time then just stop.
I really believe the problem is outside of the house -- perhaps they made a change at headquarters that is affecting my remote and DVR. (An example, they made changes in HD transmission that required me to change my regular cable box in another to an HD box.)
A technician came to my home. I told the agent on the telephone that a tech will not set foot in my house until every possible problem has been checked and fixed outside. Later learned from a Comcast chat that the tech never checked anything outside. The tech said all wiring should be redone inside the house. He refused to lay the wires where they had been done last time. He then refused to go through the attic. He refused to go under the ceiling tiles in the basement. He wanted me to move the TV to an outside wall so they could drill a hole through the wall. There is already a hole in the wall or I wouldn't have had cable for the last 20 years. He also said Comcast does not move any furniture or other items--the elderly, disabled people have to do it. WHERE DO THEY GET THESE PEOPLE?
Would recommend any other provider if it is an option. Call in customer service reps have a hard time understanding because they are outsourced. My wife went to a service center in Florida which was an hour away only to have someone that was rude and didn't understand English. Asked for a manager and there was none.
I have 2 separate vacation rentals with them and will be switching.
I had a 24 months fixed rate promotion with comcast, and the agent that talked to me about the promotional offer assured me that I will be paying $120 a month for 24 months for the bundle service with DVR.
After 7 months of fixed rate, they increased some random fees out of no where. Talked to customer service after many trials, just to end up with a dump one telling me that these fees is NOT INCLUDED in the promotional offer (as if we're dealing in a stock market with fluctuating rates) and that the rate should have increased 5 months ago!!!
The dumper thing was that she was just sorry that I was misinformed and she hung up on me without even giving me the space to talk.
So my conclusion is:
- Fluctuating rates even if they promise fixed rates.
- Dump responses from unreachable customer service agents
- Rudeness to its maximum limit.
I am a Florida snowbird. I tried to make an appointment with Comcast for an installation almost six months in advance. I flew down to meet the Comcast rep at our apartment in florida. They didn,t show up despite repeated confirmations in advance. When I called to ask why, I was told they couldn,t get the tech there that day. They then scheduled another day when I was going to be in ny. Further they have been billing me for cable service which is not set up for months.they clearly don,t care. They have a monopoly. This is when the government should step in to help the little guy.however, I am sure that won,t happen either.
I've been with Comcast for at least 15 yrs . I've paid my bill yes I'm behind on it. I'm on ssd I get paid the 2nd of every month. I called on July 2 to pay my bill granted I stopped my internet and DVR service the recording said my total bill was 117.45 with a past due of 80.45. So I paid 81 on august 2 I called the computer said I have a past due of 281.45 with a total bill of 433. I went to my local office nobody knew why my bill jumped over 200 in one month. Long story short I'm getting dish more channels for 63.63 a mknth .
Dear comcast, you were the worst I ever had. I would rather eat dirt than have you as any account ever again. You should train your "agents" to explain to new and ex customers that if they terminate their service of any kind with you, that they should expect to lose every email they've ever received. I had a comcast email account for at least 9 years, then bam, all gone today out of nowhere. And the only explanation I got was it's bc I don't have a comcast internet/cable account? I think that is a punch in the stomach. Just one day, an email is ripped right out from under my feet. Because comcast decides so. No warning. Again, your stupid agents need to warn people, if they don't have a precious comcast fancy package, then soon they'll not be able to retrieve any type of email. For no reason.
As usual we're going to have to play the 2 YEAR GAME. Your service was great and the price was good for awhile, but after the 2 year plan, price went up way way too high and in calling you, and telling you so and that we have more channels already than we need, you offered to lower our bill by a merely $10 and then include even MORE channels (which I think were only for only so long so if I don't call and cancel in a timely manner, we'd be charged for those too. So, here we go again. Time to PLAY THE 2 YEAR GAME. Will most likely be switching to Direct TV which we've had in the past and were also satisfied with their service and initial price. They also have incentives (like Genie) that I think we can actually use, but of course, we're new/returning customers. I JUST WISH your company (as well as Direct TV) would consider and offer giving/promoting incentives to your CURRENT CUSTOMERS TO RETAIN them as well as do for the NEW OR RETURNING customers. But, until if and when that happens, we'll have to just keep playing the 2 YEAR GAME. It's a hassle, but it saves us alot of money and we're getting used to it.
On a scale of 1 to 100 I rate COMCAST at -400 (negative four hundred). They are dishonest, disreputable, and unfortunately, pretty much representative of big business in the USA today. Given how much I pay each month, it is unspeakable that any customer cannot contact them in any way except now going physically, I suppose, to a service center. Why do they not communicate such to the consumer base? They just never seem to get anything right except for billing me higher and higher . . .
CHEATERS...That is the one word that describes this company.
1) They give you an offer and when bill doesn't match, they say they have no proof of it. They
never send you a email/ticket number about conversation, so you have no proof
2) Rude customer service
3) Customer service hang up and don't transfer to Manager. Excuse: Manager is not in office. I come early and he comes late :)
4) Very poorly trained customer service. Many times, they don't know what they are doing
Has been a big freakin mess since it was installed 2 weeks ago- the install took 7 hours- yes 7 hours- from 2:30 - 9:30 pm, ridiculous. I had to tell the guy at hour 6 we needed to be done for the day regardless if it was done, and that he could come back the next day, but he didn't want to do that as it was his day off...
Then the next day their modem stopped working. I called for service, and silly me thought they'd get right on it since I just endured a 7 hour install, oh no they were too busy, so I had to wait a week. But "LXQ" (wouldn't/couldn't give me her name) said she was on her way to a meeting, but she would find me something sooner she promised, and call me back that afternoon. No Call. Also, LXQ said for me inconvenience they credit me for the month's service- got my bill yesterday- she actually ADDED it so I was charged double. Spent 2 hours on the phone to get that sorted out.
Now 2 weeks later I still have the 100+ foot cable running across my lawn and I can't mow, seems they forgot to have the utilities come and mark existing lines so they can bury it, now scheduled out 2 more weeks. This company is the most disorganized and sloppy company I have ever worked with. All this in just 2 weeks! Unbelievable
I Hate Hate Hate this company already.
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