Cox Positive Customer Service Ratings - page 3

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User Reviews, Ratings and Comments

Cox customer service is ranked #303 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 40.04 out of a possible 200 based upon 498 ratings. This score rates Cox customer service and customer support as Disappointing.

NEGATIVE Comments

446 Negative Comments out of 498 Total Comments is 89.56%.

POSITIVE Comments

52 Positive Comments out of 498 Total Comments is 10.44%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Cox

    Customer Service Scoreboard

    • 40.04 Overall Rating
      (out of 200 possible)
    • 446 negative comments (89.56%)
    • 52 positive comments (10.44%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 2.9 Reachability
    • 2.5 Cancellation
    • 4.0 Friendliness
    • 3.2 Product Knowledge

Add your review! Return to the main Cox customer service scoreboard page

Viewing positive Cox customer service ratings 51 - 52 out of 52
« Previous
26
Oct

Posted by mercedes


10/26/09 9:22PM

Hi, I'm a new Cox bundle customer and today we had our 2nd technician come out and I just wanted to mention how professional, polite, knowledgeable and pleasant our experience was his name was Tom Hibbard #691949. He even took the time to adjust one of our T.V's which wasn't part of his task. The previous technician had refused to check out our splitters or said he was unable to do so and this technician had the complete opposite approach. Thanks Cox, so far you get a AAA rating with us. Mercedes

20
Apr

Posted by bstratford


4/20/09 1:25PM

one I finally got a live person she responded very well and solved the problem. the phone number and instructions to get a live person do not work....I had to push a button for "new hookup" or whatever, to get a live person.

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Contact Information
Customer Service
800-234-3993
Internet Technical Support
800-234-3993

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