Gateway Computers Customer Service Complaints - page 2

I have tried for a week to get through to someone who could speak (and understand) English. After only ten and a half months my NV76R notebook computer is falling apart and no one at Gateway (or their offshore reps) is interested in repairing it despite the warranty. I am sending off a letter to their CEO at their Irvine address but figure that will be circular filed as well. Like most American computer manufacturers these days, they are not at all interested in maintaining their product once they have sold it. Apparently they hope that the use of people who do not understand English (or computers) as phone technical reps will dissuade 99% of those seeking help. Unfortunately, they're right.

Gateway laptop is the worst junk I ever bought and on top of that they have no customer support unless you pay them $130. for one time support, after 3 month from purchase it. Can you believe it? Well you better believe it. Now I donâ??t know how reach the company to try to explain what the problem is, because they wonâ??t give me any information on how to contact them without paying for it. They donâ??t have Spanish speaking personnel either. Over all, they are very cruel impossible people.

I’m very disappointment with gateway warranties & customer technical support, they really make a full out of me.

They have ZERO interest in retaining their customers. They have ZERO chance (Gateway or Acer) of my doing business with them again. 14 months, and now my computer is a doorstop. Not acceptable. Non boot situation, "missing or corrupt files." Neither they or Microsoft will even talk to me. Screw them both.

only want to see if my computer has downgrade disk with win 7 drivers. cant even ask these putz, no customer service at all.

You may have just lost a customer: me. Your website says to call the 949 number, but nobody answers. A recording says to call 800 number, but I want information on BUYING your product. Guess not. I cannot see that thing you want me to verify.

Several points up front: I understand the people answering the phone don't make policy. I have also never yelled at a customer, or (a note to one "former employee" who left comments) deliberately damaged a product or tried to claim an accident was the manufacturer's fault. I also work in customer service, albeit not for Gateway.

That said: When I called with a warranty issue (a green glow spreading from one side of a Monitor) the CS rep didn't question it, or that it was still under warranty. What makes the experience unacceptable was the News that 1) I had to ship the monitor AT MY EXPENSE to the warranty service center in Texas; and 2) It would be at least 2 weeks before I got it back.

I have to call Shenanigans here. A few other choice words as well, but swearing indicates you have no argument and just makes you look like an idiot. NO ONE I know can afford having their computer down for two or more weeks, so whatever spin you want to put on it, Acer/Gateway effectively told me I had to buy another Monitor if I wanted to keep using my PC. SeaGate, at least last time I needed it, sends out a refurbished equivalent drive. AT&T sends out a Refurbished Phone. In both cases you have 2-3 weeks to return the bad one in the box provided with the label provided, or get your card charged. They do NOT tell you to do without until they decide to get to it.

I thanked the gentleman on the phone for his time, and explained I would be getting another Monitor since the Gateway/Acer warranty was clearly useless and only there as window dressing as the decision makers at the Company had no intention of honoring it. I also informed him it would absolutely NOT be a Gateway/Acer, nor would any product I buy in the future. If your product does not have a warranty, just say so. DO NOT lie to me in this manner.

I need to talk to someone about my All-n-One that is under warranty and needs to be fixed. YOu seem too busy to answer at the Cooperate # of

If I do not hear from someone VERY SOON, I plan to contact the Arkansas Attorney General's Office, the FTC and the FCC.

It really sucks that you can never actually communicate with them and that I can not get any documents even the user manuals are impossible to find for older cmoputers. Many other manufacturers have their user manuals readily available. And trying to contact gateway/emachines/acer is just a joke.

I purchased a Gateway NE52210u last NOV. It ran slow right out of the box. It came with 4gb of ram. It said it has 2 memory slots. IT DOES NOT!!! I sent it in so they could see for there self's. They sent it back with a reply saying it only has 1 memory slot which I already knew. And they also re-installed windows which wiped-out all of my info. I called and talk to Acer Repair Center and this so called lady said it did have a 2nd memory slot on the other side of the motherboard under the keyboard. I took it apart and you guessed it NO memory slot. Gateway computers hooking up with Acer sucks!!
Not only will they screw you, If you send your piece of crap computer in to them they will screw it up worse and flat out lie to you.

I have mailed my Gateway computer three times to them for repair. I just got it back, same issue immediately, the computer won't connect to the internet. I called and because the computer is no longer under warranty, there is NO WAY that you can talk to anyone live. Never buying a Gateway ever again

NO customer service what so ever! My laptop stopped charging as soon as the warranty was up. I was told I needed to contact Gateway to find out if the charging port was part of the mother board or separate. It is totally ridiculous that customers cannot even ask a question. I will spread the word as fast as I can to NOT BUY GATEWAY!

Immediately after the warranty was up my laptop stopped charging. I was told it was the port that was bad & that I needed to contact Gateway to find out if the port was part of the mother board or if it was separate. It is totally ridiculous that no one can even ask them a damn question about the products they make. They have absolutely no customer service at this company. I will spread the word where I work, on facebook & everywhere I can think of so that hopefully it will prevent more people from getting totally ripped off. DO NOT BUY GATEWAY!

My husband and child gifted me Gateway for mother's day present.
Just because of mother's day present, I still survive to keep it. No matter since the day I opened the package and start using it already have so many issue and trouble. I wanted to return, have to pay open package fee at $ 70, too much! I have been trying to fix in many ways, but remain so slow even still so much space on it, with any virus and malware software still get attacked, keyboard keep jumping, strange noise when log off/on, cursor freeze most of time and so on and so on.
I spent too much money, energy and time already for this crap! Just for a respect I keep it on my desk or else in the garbage bin! One lesson and that's it!

I have purchased 3 Gateway Desktop and was looking into purchasing several more, But because of their customer support, and not being able to call them and a live person or being pushed to a third party to have you pay for support
even if you pc is still under warranty and you have the proof of purchase you can never get anywhere these people
I will NEVER purchase another GATEWAY and I would advise anyone who even has a slight thought of buying one. To run as fast as you can
Gateway used to be a good product but after having 3 in a roll be bad then not even get to talk to a person. I am done with them...........

Gateway. What can I say that everyone else already hasn't said. The Gateway phone nembers transfer you to a pack of incompetent non English computer idiots. After countless hours on the line with every technician you could pawn me off on they managed to destroy my computer. Now I have a nice black screen with no operating system. I now have to purchase a new pc after spending $400 dollars to Gateways scam artists for an antivirus and tech support that I will not need since you destroyed my pc. I alsp purchase Windows 8 and Office 2013. Lucke me $650 dollars for Gateway to kill my pc. You owe me a new pc. Your technical support should learn the English language and practice learning pc technology. I expect a response and a new pc. Trust me you have not heard the last of me yet not by far. You wasted 10 days of my life and I want them back. Get back to me and you will have to wait for a response when I get into work due to not having a functional pc anymore. Thanks for nothing. You are a worthless company who should go out of business and be forced to move to India with your tech center. Bring hamburgers with you.

In march of 2013 I purched a Gateway desk model sx 2110G at walmart with extend warrant it stop operating when I turn it on a no signel appears on the monoter I would like to know where I can have it repaired since it is still under warrenty

Dear Gateway...I have just received your request to extend the Service Plan for my Desktop with Windows 8. Two months after I purchased the Desktop it crashed. I sent it in for repair. When I got it back I was thrilled. However less than 3 weeks later it started having problems again. At that point I gave up on the Desktop, Gateway and Windows 8 and marked it down as an expensive lesson.

im so pissed off I spend $500 bucks on a laptop and its just a paper weight...
iv had the same issue with it since I got it 6 months. iv called tech support time andf time again. but since NO ONE SPEAKS ENGLISH its very hard to understand what there saying in broken English and they talk soo fast you have to ask the to say it over and over again. that is annoying as all get out!!!

the only way to fix this piece or crap laptop is to mail it to gateway CAUSE for some reason YOU DO NOT HAVE A STORE.. WHICH IS STUPID AND MAKES EVERYTHING 50x HARDER. I do not trust anyone to take my laptop with all my personal info on it to a stranger!!! that's like dropping off youre child with who ever would watch them.. that's never going to happen...
I suggest you come up with some other ways to resolve my issue that dose not include=
mailing off my laptop or setting it back factory default

IF I do not get a resolve I WILL BE REPORTING GATEWAY TO THE BBB!!!!
TODAY IS DEC 4TH 2013 YOU HAVE 7DAYS. NOT WORK DAYS!! JUST DAYS INCLUDING SAT AN SUN.. SO BY DEC 11TH 2013 I want a RESOLVE....

Gateway sucks wanted me to pay for a service contract when my computer was in warranty. Had a local computer service say it was a warranty problem. Computer came back all data erased no pass to log on. Tried to make a pass to log on now it does not recognize the pass and let me log on. The computer is less than a year old gateway really sucks subpar.

My first computer was a Gateway. Computer & service was A1. Purchased new Gateway SX2110G in Sept. The media player is corrupt. The customer service number listed on the Gateway site is for Acer products. The rep. said she couldn't help. Finally, I messaged with a service rep., who gave me a internet page that would "take care of my problem" It did NOT. I will NEVER buy another Gateway. I personally have a hp.

I purchased a Gateway MX6956 computer from Best Buy #302 Skokie, ILL. The unit worked without any problems until August when the Sprint Mobile Broadband PCMCIA card failed to power up. However, the same PCMCIA card as well as the Sprint Mobile Broadband service do work in my Toshiba notebook computer. I worked with Sprint Technical Support and Gateway Technical Support and it was determined that the computer would have to be returned to the Best Buy Store for service. I returned the computer to the store three different times for service. After each time I returned the computer it was out of service for 3-4 weeks, I was then informed that the computer was ready to be picked up and no trouble was found. However each time I returned to the store to pick up my computer I brought the Sprint PCMCIA card with me and had the personnel at Best Buy test the computer with the card, it failed each time. The card will not power up which was verified by the support staff at the Best Buy store . Each time they sent the computer out again for service after verifying that in fact there was a problem. Each time the computer was returned to me, the only service performed was that the operating system was reinstalled.



After receiving no satisfaction from Best Buy I contacted Gateway. The computer has been sent to the Gateway Service Center in LaVergne, Tn seven different times for service of the same problem, PCMCIA card slot will not power up. It is then returned to me as No Trouble Found, No Failure Claim Description Provided, even though I had spoke to Gateway Technical Support on the phone and provided a description of the problem prior to sending the computer in. It was determined by the phone support personnel through their troubleshooting procedures that the computer would have to be returned for service. The telephone support personnel had determined that the mother board would need to be replaced.



It was returned to me after the seventh time for service from Gateway and the computer continued to fail. I called Gateway and spoke to David, Employee GWNR107 and was told there was nothing else they could do to resolve the problem.They do not know what is wrong and cannot repair the computer. It was just my tough luck and I should not bother them anymore. Needless to say I was astonished at the poor quality of service provided by a representative of Gateway and asked to speak to a manager. I was then connected to Tiffany who refused to provide me with an employee ID. The conversation began very pleasantly and I was happy that I was finally going to get this problem resolved. After I had explained what had transpired, the tone of the conversation changed. I was informed that in the four months since I have been attempting to get this computer repaired that the warranty no longer covered the notebook. She told me that I did not have an extended warranty and that there was nothing Gateway was going to do, they are unable to determine what the failure is and I should just forget about the problem and not bother them anymore. End of conversation.



I believe that I have been more than patient in dealing with an arguably incompetent organization, Gateway. I now want a complete refund of the price I had paid in order that I may purchase a new computer of any other brand but Gateway. This was my first Gateway computer and most definitely will be the last. I will be able to provide documentation of the three service tickets from Best Buy and the seven different service tickets from Gateway, as well as sales receipts, upon request. I want to add that I am composing this email on my Toshiba Satellite notebook computer using the Sprint Mobile Broadband service PCMCIA card to connect to the network. The same PCMCIA card and service that will not work on the Gateway computer.

Our tech guy bought us a Gateway desktop. Hard drive went bad in less then a year! It's over five weeks and he hasn't been able to get them to send out a new one.

Youi Get Is Nub After Nub Dont Get Nowhere Will Never Buy Gate Way Agian Canot Not A Help Or A Correct Answer All Two Computers From Gate Way Not Going For A Third Tks But No Thxs All I Needed Was A Card The Stores Dont Carry Them No More A Person From Gate Way Says 250.00 I Say My Computer Is Only 6 Months Old Really Sad

this is ridiculous i have called 4-800's no help at all they just put u in a loop...........i will nEVER BUY gateway again