HEB Positive Customer Service Ratings - page 3

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User Reviews, Ratings and Comments

HEB customer service is ranked #163 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 49.79 out of a possible 200 based upon 390 ratings. This score rates HEB customer service and customer support as Disappointing.

NEGATIVE Comments

337 Negative Comments out of 390 Total Comments is 86.41%.

POSITIVE Comments

53 Positive Comments out of 390 Total Comments is 13.59%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • HEB

    Customer Service Scoreboard

    • 49.79 Overall Rating
      (out of 200 possible)
    • 337 negative comments (86.41%)
    • 53 positive comments (13.59%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.6 Reachability
    • 4.4 Cancellation
    • 4.6 Friendliness
    • 4.5 Product Knowledge

Add your review! Return to the main HEB customer service scoreboard page

Viewing positive HEB customer service ratings 51 - 53 out of 53
« Previous
01
Aug

Posted by texryan


8/1/15 6:28AM

I usually shop at the Heb on Adams avenue in temple Texas and I want to say kudos to the excellent customer service. I wouldn't get this at a Walmart, for sure.. last night, I was like a dollar short since I'm waiting for my new bank card. Crystal the cashier, used some discount card so I'd have enough to complete the amount I had to pay..
I'm so appreciative of that extra cs step. Thank you!

22
May

Posted by mserica712


5/22/15 9:29AM

HEB bakery products are AMAZING! Their cakes are right up there with any mainstream bakery BUT at amazing prices! I buy from on every occasion from my children's and grandchildren's birthdays to their graduations. Sometimes we buy a cake just because:). I'm from Philly BUT this is the Best store I've ever shopped at!

08
Dec

Posted by Anonymous


12/8/13 3:39PM

That Crazy Jumble Of Letters Wehave To Try And Read Are A Total Disaster. Five Of Us Tried Awhile Ago And Did Not Have A Chance. Been A Customer For Years And Will Continue So But You Need To Make It Possible To Send You An E-mail.

Awards

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Comparisons

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HEB vs. Walmart
HEB vs. Wegmans
HEB vs. Whole Foods
HEB vs. WinCo
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Contact Information
Customer Service
800-432-3113

HEB customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

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Hours of Operation

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Reviews & Ratings

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Company News
HEB issues voluntary recall for two varieties of Creamy Creations ice cream, sherbet
SAN ANTONIO - H-E-B has issued a voluntary recall for two variety packs of Creamy Creations ice cream and sherbets after metal was found in the processing equipment. The affected products are the 12-count Creamy Creations Orange Lime Sherbet Cup ...
HEB issues recall of ice cream, sherbets due to broken metal in processing equipment
Mexico stores are also not affected. If you've consumed the recalled products, stop eating the product and return it to the store for a full refund. Anyone with questions about the recall can call H-E-B customer service at 1-855-432-4438 Monday through ...
'Here, Everything's...Birthday': 5-year-old San Antonio boy celebrates birthday at HEB
The average H-E-B customer's shopping list might not include “photo shoot,” but 5-year-old Thomas isn't the average H-E-B customer. Thomas decided he wanted to ring in his fifth year of life at the famed Texas grocery store this summer.