HoMedics Customer Service

I'm having trouble putting this together and it's very difficult to read the directions that you supply. Maybe I need someone to walk me through it.
Thank you,
Sherry

I recently purchased a home air purifier. I saw no place to use the code that I was given. Now I'm seeing ads for a free gift, I didn't get that either. Customer service is just not helping me, since I can't remember the code.
So I've received the product and I am considering returning it, because you have horrible customer service. Five emails and my problem is not solved and I feel like they are mocking me. I told them that this will my first and last purchase.
I've spent over 200 dollars and have gotten zero respect.
It's not that difficult to look at my order and see that I did not get the 25 percent off.

I bought a homesick massager and it is a piece of junk. It will not charge. I will never buy any of your products again.

I just purchased their humidifier, after a week use, the panel starting to say CLEAN in red. So I follow through as instuction but that red CLEAN SHOW UP again, so I cleaned again Installing again, So I wanted to know what's the problem that was so called and I stayed on my phone one hour no one came to the phone, I hated the same old message someone will answer, I decided it to return the product and hung up the phone, terribly upset?

I bought a handheld garment steamer a couple of months ago but hadn't had a chance to use it until today. While unpacking I lost the instruction manual. I filled the reservoir with distilled water. The two lights go on as well as a third. No heat! I tried to find this product for help but only found it for sale. I want to use this steamer.

I purchased a Homedics weighted heated massager,, model # Hcm460h . There was no heat so I bought another thinking it was defective, but it had the same issue, no heat. I contacted the customer support by mail about this, was issued a incident # and was told someone would follow up on this and contact me. Well, they never did so I called them about this. I was told that is the way they are designed and nothing could be done except to take it back to the store for a refund. Conclusion - these products are JUNK . DO NOT BUY.

Got a HoMedics Pedicure Spa with heat, this does not work.
You put hot water in and after 10 min. the water becomes cold. So that means that the heater does not work. Read some revues and everybody is saying the same thing.
How come HoMedics does not address this problem.
I do not recommend this product

I have an Homedics back massager which is great. Problem is I lost the AC adapter for the unit and there is no Model number anywhere to be found on the unit. I have a photo of the remote for my unit but don't know how to attach a photo to this message. I'm hoping that you can send me a replacement unit. as to how to attach a photo.

Mickie

How Come We Cant Get Service When You Warrantee A Product For Two Years Product Heat Message
Hhp 205h
Contact And Advise

Hung up after holding for 10 minutes. How dare you treat customers like that! I have a lot of Homedics products that I use, but if you have this much contempt for customers, I think I've bought my last one. Apologizing for the delay? How about hiring enough support people?

I bought your Percussion Pro Elite Dual Node Massager for my husband for this past Christmas.
My son was just using it on my husbands back. After about 2 minutes, the massager made a pop noise and sparks went flying onto my husbands shirt, which was smoking and turned my sons pinky black!!!
Obviously this shouldnt happen, no less a month after getting it. The wire is now a mess and its black where it connects to the massager.
TO say im upset is a MAJOR understatement !!! NEVER again will I buy a product that has your name on it. Im just thankful no one got seriously hurt.

A message was sent some time ago regarding our Homemedic massager model #IR610. The cord has a small break whereby the wires are exposed and appear to be broke. Asked in our prior message if there was a defect in this item or if it can be fixed. My husband depends on this unit for relief from progressive degenerative disc condition and would like to have a response before purchasing a new one....this one is our preference and do not know if still available. A response would be appreciated. :)

This is the WORST company I have ever dealt with. Made a Christmas order on December 9. Visa was charged immediately. Never received items. Despite MANY calls and emails, have never received a response. Have waited on the phone as long as 45 minutes, only to hear a recording say, 'We're closed. Call back." The whole thing is inexcusable.
I have begun my mission to contact every company I can think of, to try and keep others from having to go through what I have. (Including the company that highly recommended these items.)

Placed call to service center at 1413 hrs on 1/16/17.
Listened to your music for 37 mins before I disconnected.
Is this long wait caused by a shortage of personnel in your service center, or so many products that need recall/repair?

Purchased a $100 diffuser. It broke within two weeks on both of them. I returned the second one for an upgraded one by the gracious store that I boufht it from . It hasn't broken yet. But I haven't heard back from the company! Nothing!!

I purchased 2 Homedics comfort massage cushions & I'm

Very dissatisfied. There's more vibration than massage, therefore

You can't feel the massage.

The telephone number posted doesn't ring.

This is the worst.







you

I have 2 mch200hc units, and enjoy it very much. But I have a small problem, each unit's covering material (from the rollers) are pulling away form the sides and exposing the roller units. How can this material be repaired and would I have go get it

repaired by a seamstress. There both it great shape and I really enjoy them, but I feel that it might be a safgety factor...Please help



Ron HILL

Your Customer Service Is Ridiculous When A Customer Has To Sit On Line And Listen To All Customer Service Techs Are Busy For Over 1 1/2 Hrs And Cant Even Flash A Operator As You Can On Other Sites

This has been going on since mid May 2016
Bought a wrist Cuff Blood pressure machine at Walgreens. after one month found out that this wrist unit was 20 points off and giving me a false reading on my wife's blood pressure. She just had a stroke from HIGH Bp so that was why the readings needed to be accurate. Run like the wind away from Homedics, they never answer the phone and when they do most can not read or speak a bit of English, plus they always make promises that it was sent to another dept. for refund that never shows up, they sling a lot of BS but never ever the truth. The owner must be a bonehead to think he has a great customer service dept. I filed a Attorney general complaint and also a complaint with the FDA on reguations.

sent you a blood pressure machine to be update in April it was returned as address in you book was no longer good. Called 800 number but never responed sorry we are busy...3 times on line for better than 10 mins and phone goes dead...ok just forward address to get my blood pressure machine BPA 450WGN CALIBERATED along with cost. Bought at walgreeens

I bought a massager model BKP-110H-THP @ abouut 7:30 today;your web site is offering 15% discount called APRIL IS STRESS AWARENESS Month,the site states the offer is for a purchese of a massager ,which I did.There is NO area shown to place the supplied promo code "STRESSFREE" in the area for completing purchase.Needless to say I did NOT receive my 15% discount.

I can't spend any more time waiting for a simple answer.
I want to send my HOMEDICS Blood Pressure monitor (BPA-250-WGN) back for recalibrationrtux
LIKE THE INSTRUCTION MANUAL says.
Can't reach anyone for info.
If anyone gets this message I can be reached on my E-mail address.


HOLD EVEYTHING. JUST GOT A REPRESENTATIVE WHO GAVE ME THE INSTRUCTIONS,
THANKS FOR THE INFO
2
Tony

Greetings
I live in Dubai and I bought a homedics humidifier from a local pharmacy ,after 3 months of using it stopped giving vapor and started to leak water from the tanks to the floor, took it back to the pharmacy for warranty , been sent to the supplier and replied after 2 weeks that they will replace it with a new one (fair enough),kept telling me give us 2 or 3 days and will get you the new one , till lately I've been informed that I will not get a new one and I have to use it as it is and that its working with a one tanker instead of 2.
I am really shocked and disappointed by this answer and this supplier of yours in Dubai.
i hope you can help me with this issue and tried to find an email on your main website but couldn't find any, instead i found this support on the web and hope its fine to complain here.
regards

Ordered replacement bulbs and bulb covers for my outdoor fountain. The order arrived with no bulbs and short on the bulb covers. Made numerous attempts to contact customer service concerning order. I would just sit on hold indefinitely. Won't be doing business with this company again.

I tried for several hours to reach someone in customer service, and finally gave up. I bought a back massager QRM 400H 2907 a few years ago, and about a year ago tried it and it just didn't work. So I bought a cheap massage cushion for about 25 bucks. It was worth about 25 cents. So I returned it and got credit; then I bought a dual cushion shiatsu MCS 370H. It's Ok. I called to tell a representative that I didn't want to throw away the QRM 400H, but would be willing to send it back at my expense, so maybe HoMedics could fix it and someone could use it.
Unfortunately nobody will answer the telephone. After a few hours of listening to the most boring music on earth, I gave up and Homedics is now on my list as a rotten company regarding customer service. I'll just throw the massager away.

May I thank you in advance for allowing us to be able to use our HoMEDICS back massager.

We are unable to find the wall-to-massager electrical cord with which to attach to allow attachment from the wall outlet to the four-pin cylindrical adapter with an arrow per the black-on-yellow tag attached to the device.

Thank you SO MUCH!

Please contact via email.
Your help is needed and would be greatly appreciated.

Sincerely, Jim Guinn

Took care of my issue quickly, gave clear instructions on what I had to do on my side.

Ordered filters for air purifier that were never received. Nothing done to get new filters to me and my review on their website was blocked. Now that's customer service the CEO should be proud of...

I called customer service re my sleep machine. I needed an adapter. In no time at all they said they would send me a new adapter at no cost to me. Customer service was excellent. I give them 5 stars!!

I did have to be patient and hold for a customer service person but I only had to wait about 15 minutes. I was looking for a replacement water reservoir for a cold mist humidifier. My husband drop the water reservoir and it broke. Customer service took my name and address and said they would send us a replacement at no charge! It may take 2-4 weeks but I am pleased after reading all the bad reviews. If I don't get it then I will write again with a different review but for now I am quite satisfied.