Logitech Positive Customer Service Ratings - page 2

I bought a item from Amazon about a year ago. I started having issues with it last week. I reached out to Logitech and just a few emails later they sent me a UPS label and the item is now on the way to them. I received a full refund due to them not having the item in stock.

I had a pair of Logitech ulitmate ears 300 earphones - after a few months the wire started coming apart near the right ear. I called the retailer that I bought them from (ebuyer.com) and they said they wouldn't be able to replace them under warranty because they still worked (ie sound still came out). In spite of the fact that they were broken and wouldn't stay on the ear anymore.

So I called Logitech in the UK and they immediately sent out a new pair. Absolutely perfect service. Couldn't ask for anything more, ebuyer could definitely learn from them!

we've used hundred of logitech products in our training centre for years.

The service is without any problem and simply perfect. No 0900 pay-phonenumbers, quick contact and no hassle about bill or invoice copy.
This is a reason for us to continue working with Logitech exclusively.

Never change a winning team.

May 9, 2012
Purchased 1100 harmony remote and was informed that it had RF capable for control of hidden devices. Now I am informed that I have to purchase a "Blaster" to go through cabinet doors. The blaster is an additional $ 99.00 dollars. The 900 remote comes with the blaster.
I called: 646-454-3200 and did talk to someone but they simply suggested to return it and get the 900. The also gave me another # 1-205-09003815 but I did not call it. From reading other comments I asked about the VIP and she stated that when a customer who has trouble with equipment out of warranty they give a 50% discount to that customer but not for someone having to purchase additional parts.

I can't believe anyone has had problems with Logitech. They have the best customer support I've ever encountered. Any of the products I've owned that have malfunctioned while under warranty, they have replaced with better products! My wife spilled a drink on a harmony remote that was well past the warranty period, they gave me 50% off my next purchase with no reason to do so! Now they have informed me I am a VIP customer ( for what reason I have no clue ), so I get 50% - 75% off every purchase. Best company ever!

For christmas this year I received a Harmony 650 remote as a gift from my parents. My dad has been using the same remote for over 6 months now without any issues, so I didnt see a problem with not keeping any of the packaging or gift receipt. Within a few days of using the remote I started having problems with the batter springs not holding the batteries in place propelly. I found a fix for that problem myself. Then I had major issues with the remote not functioning, resetting everytime I touched any button. I decided to email Logitech and see if they had a fix for it.

Withing 12 hours I received a long and detailed email explaining a number of things I could try first. After trying all of them without any success I emailed them back with my findings. Again, within 12 hours (on a weekend) I got another response asking me to return the remote for a replacement at the original place of purchase. I let them know that I did not have the receipt or packaging any longer. I got an immediate response letting me know that they would do me the favour and ship me out a new remote as soon as possible.

As of now, I am waiting for the new remote to arrive. This has all happened just in the last couple of days.

I have to dissagree with most posts on here about their customer service. Quick responses, very help full knowledge, detailed responses, and easily replaced deffective product has kept me pretty happy since my remote died.

This has been one of the best customer service experiences I've ever had dealing with any company, product, or service.

Over the passing years with my various mainframe systems I have purchased probably 30 Logitech products or more all have never let me down and you have always provided excellent support...Ta Logitech Daveo From Oz....

I have been using logitech products for over 10 years I loved my old G9 laser mouse so much I bought 2 g9x one for work then a month later one for my office. I gave the 5yr old g9 to my dad after putting some new feet from hyperglide.
Recently I dreaded call customer support about a mouse cord issue. They were so good and it really impressed me. They got the issue resolved and went above and beyond what I expected or what they had to do. They have a growing Customer Service Rating making other companys look even worse. Thanks logitech not only for the good warranty on your products but the top notch customer service is icing on the cake.

After getting in touch via there online email support due to calibration issues with my 4 year old Extreme 3D Pro Joystick I was simply asked for part, model and serial numbers along with shipping information and was duly informed that they have shipped me a new Joystick free of charge despite being a good 2 years out of warranty.

Big thank you to Kalir in the European support centre who handled my case.

As other have said, its rare you review a company unless you've been treated badly but having dealt with a lot of computer peripheral and component manufactures Logitech's customer care and service is truly second to none!

I had a lovely experience with Logitech. First, for customer/technical support, the man who answered the phone spoke English. I had a failure on a wireless laser mouse where the cursor wasn't moving properly, instead it kept jerking around.

Since I have a warranty (I think two years) on the mouse, I called in to tell them the issue. After a few steps to see if the mouse was really malfunctioning, we concluded that it really wasn't working. Giving in the serial numbers and such, he said I need the mouse replaced and even let me choose the colors and the style (since mine is old so they didn't have it anymore).

Nevertheless, it took less than 20 minutes to do all this, and he was very helpful. I received my mouse about a week later and it's been working great. I had it replaced around September of this year.

Called the provided customer service number above and after selecting keyboards and mice, a rep answered and provided me excellent customer service. I have always used Logitech's products and their service has always been top notch.

VERY PERSONABLE, THO I WAS NOT AT THE BEGINNING. VERBALLY AGGRAVATED BY ME NOT UNDERSTANDING THE ACCENT. I TOTALLY UNDERSTAND, AFTER GOING 3 MOS WITH LITTLE OR NO VOICE! SHE ASSURED ME I WOULD SEE ANOTHER KEYBOARD QUICKLY, NOT THE 3 MONTHS I ESTIMATED.

I never before received such excellent satifaction and service as I did from Logitech. If only other companies were as fantastic as Logitech what a wonderful world it would be. Thank you, thank you, thank you. Congratulations all around!!!!!

In all my years of being a business owner and understanding how important customer service is, Logitech is amazing!

This was my first call to Logitech ever, having owned Logitech products for years; I was sure I would have to answer a thousand and one questions before getting to dealing with the problem I was experiencing.

To my delight and utter amazement, the customer service rep just asked my name and that was it for information gathering!

Then in less than 2 minutes everything was working and the gentleman wanted to make sure I had no questions concerning the other 5 products I own.

Alot of companies could learn something about customer service! Dell for example would have taken at least 30 to 45 minutes just to get to dealing with the issue!!!!

Thank You Logitech!!!

Customer service was great (by the way pressing four zero's did not get me a live person). My m505 mouse was defective (I love this mouse), went through a few test procedures, gave him the serial numbers, shipping info and he is sending me a new one!

I am appalled at the number of negative comments Logitech has received. Out of the 30 some Logitech products I have purchased, only 5 of the 30 had to be sent back for a replacement. The replacement process is so easy and quick via email and they pay for return shipping! When my G9 mouse broke, Logitech sent me the successor of the G9, the G9x, since they no longer made the G9. As a user of many different computer products, hardware and peripheral, (Asus, Gigabyte, EVGA, XFX, Biostar, Logitech, Razer, etc.) Logitech has BY FAR the best tech support.

I had purchased a G15 gaming keyboard from an online retailer. After just 2 months it started having an issue where it would cease working at random and would require me to unplug it from the USB port, wait a few seconds, then plug it back in. Now as someone who likes to play competitive online games, having your keyboard stop working in the middle of a game is not acceptable. I called customer service and told them about the issue, the rep I spoke to said it was clearly defective, asked for my name and address and told me they would ship me a new one right away. They didn't even make me send in the defective one. 3 days later I had a brand new G15. And for those of you who might be wondering, the rep I spoke with spoke in excellent English and sounded very American. By far one of the best customer service experiences I've ever had.

I have worked in the customer service for too long. I hate these survey sites because guess who usually comes to these, the unhappy people. I love Logitech products because of the build quality. All my interface equipment is theirs. Gaming equipment, there is no better. I have a Harmony remote that fritzed out on me and the enter button did not work. They did not respond to my first email but I'm sure they are insanely busy dealing with whiners. (again, I have worked in service industry with people with insane entitlement expectations, guess what people, life is hard) I contacted them the second time and within 2 days I had a completely new remote. No "send yours to us" but a whole new remote. I would have been happy sending mine in but they were nice enough just to send a new one. Great job guys!

I bought a logitech G330 gaming headset. 6 Months later, the headset made odd crackling noises, I then contacted their support, and within 5 hours was said that an RMA was in place, and I shipped back my defective product, and within 3 days I had a new headset in hand. With that new headset, 12 months later, the mic died. I contacted them again even though my warranty was up, they said since it was my second replacement, they were not even going to look at my warranty. Shipped that one off and received a replacement very swiftly and smoothly A++

Called in a problem with for my nano receiver on my 305 mouse. After 5 rings a rep picked up and it only took 12 minutes for me to get my product registered, and have a new receiver shipped.

I usually don't post these things, but I was so impressed that I had to go out of my way to tell everyone.

I used the email system to enquire about the warrenty on my Z-5500 5.1 speaker system. One of the pins on my product broke off. After waiting around 24 hours for a reply i got one saying my product was faulty and asking for further shipping and product information as well as proof of purchase(e.g. PID, S/N) next day i recieve an email from UPS and logitech and my brand new £250 replacement speakers are on the way no hassle at all

Called about an M305 mouse that wasn't working.

After 20 minutes on hold, I almost hung up, but decided to stick it out. At minute 27, I finally reached a human.

He was polite, easy to speak to, and knowledgable. He did a very quick diagnostic and determined the problem was with the nano receiver. He set up a support ticket, took my info and said a new receiver would be mailed to me. Took ten minutes.

Total call time: 37 minutes.

I commented that the time waiting was long but that I was happy I had stuck it out. He said that because of a number of people calling in sick, he was the only tech on the phone that night. (GOOD GOD.)

Overall, a very good experience. (Except for the wait.)

The BEST! The issues with my wireless keyboard and mouse were resolved within 10 minutes!!! The Tech Support Rep was very knowledgeable, articulate and patient. This is the 4th Logitech product I have purchased for 3 systems in the past 6 years. I am a very satisfied customer!

I used to love logitech and think of them as being a top notch company with top notch support. I had purchased logitech products in the past based just ont he brand reputation and excellent customer care.

This all changed with my last experience. I was lied to and could barely understand any of the customer support people i was able to reach.

I had to call SALES to get someone who was a native English speaker and i could understand. She was great and confirmed that the other outsourced tech agents had flat out lied to me.

I will definitely reconsider buying logitech in the future.

I just contacted Logitech about a broken mouse button. They were very quick and very helpful on the phone. He first had me reset the mouse to see if that fixed the problem. It didn't, so without question, he initiated a replacement process. I have not had a better support call, ever!