Lowrance Customer Service

I have a hook reveal fish finder a year and a half old. It got a hardware fault and Lawrence wants $49 to diagnose it and $100 to fix it. I'd be okay with that but if they cannot fix it they charge you almost retail price for a new head unit. The entire process is automated and you have no option of saying no or opting out of getting a new unit. Congratulations Lowrence you just lost a customer for life.

Horrible service

Waited for 2 Hours for Lowrance Customer Service and then the person was worthless to talk with in trying to solve my problem.

Really bad . . I am asking about a fish locator and I get questions about my car!!!!!!

I been trying to get a transducer replacement bracket part for my Hook 9 sonar it broke off I have been trying to find the part for a month please contact me where I can buy it It's hard to boat without it thanks

Cripes, the phone number for "support" does not even do anything. It says you are calling Navco and "we are closed". Tried customer support from Lowrance website, absolutely no luck.
Do NOT buy Lowrance.

WORST CUSTOMER SERVICE EXPERIENCE EVER! Elite Chart Plotter EZ Routing has NEVER WORKED in 2 years since purchasing! They finally replaced unit with another one THAT DOES NOT WORK. Then they sent new CMAP card, which DID NOT SOLVE PROBLEM AT ALL! Have been trying to contact product specialists for the past 3 days and have spent over 11 hours total on hold. Currently have been "next person in que" for the past 2.75 hours!!! Never had this type of poor experience with Raymarine!

My Lowrance Ghost has been out of commission for three weeks now and have missed one tournament with loss of points and earnings. Central FLorida Trolling motor replaced the PCB and ordered another switch assembly as directed by your technicians but have yet to receive this. Case #10889036 & Case #10892849, what is going on?

Very disappointed that you took away basic depth shading with the 20. 0.1 update... Give back the basic blue+white spectrum depth shading and depth edit. Cmap Reveal can have their fancy color palette.

I called the Lowrance customer service line to get insight to why my Hook 7 won't startup. I explained I had checked the fuse, cleaned the plug, checked the voltage at the plug and have 12 volts, and the plug attaches fully to the unit. Since the unit is 5 years old, they won't service it and won't give me insight on what to do next. Guaranteed, I will never buy another Lowrance and will discourage anyone else from wasting their money on such a product created by such a selfless company.

I just got off the phone with Lowrance about my father's day gift not working. They want me to pay for shipping first to return the faulty unit back to them first and they will make repairs and return it to me. I am returning the Bad Unite to the place it was purchased for a full refund. Never to buy from them again. So much for customer support !!!

Spent 2hrs on the phone and got zero help, was one of the worst experiences ive had on the phone. Still got the same problem i started with.

Had purchased an elite unit and operated for only one hour. Purchased it they Bass Pro Shop but installed by a local dealer. Took it back to the dear who determined it was the main unit. They contacted the manufacturer and sent it in for repair. It's been over a month and still no unit. I would think the manufacture would have just exchanged it. Never will buy another unit from this company.

5 calls and 3 different answers for a trolling motor transducer for a Hook 7. Terrible waste of time. Hard to understand due to broken English and they always have to put you on hold to go get an answer for every question. 5-8 minutes each time. So simple but I guess when you farm out your tech services you can see why they suck so badly and more people going back to Hummingbird products. Even the stores they say carry product know nothing. A real shame because they used to make decent products

Slow and cryptic in responses. Have had issues since after first month.Finally tell me to send unit in but try to get me to pay shipping. Now still waiting for repaired unit for 2 weeks due to them using the slowest cheapest shipping with FedEx available. I recommend buying Garmin or Hummingbird regardless. Never had an issue was those brands. Wish I had stayed with them.

In 2016, i began trying to diagnose by phone, with their support group a problem with a new GenTouch2 unit. After several months, they finally agreed to send a replacement transducer. The boating season ended before it was received. Next season, it turned out that wasn't the problem. Further phone calls;they suspected it was the Sonarhub Another season gone. now its 2018, and they won't send an advance replacement when in fact I am battling the same issue. My time on the lake is valuable and infrequent. They suggested i purchase a new unit, send in the old one, and they will then replace it. so i would end up with Two sonarhubs! they wont send one in advance, even if i leave a deposit. completely uncaring, and incompetent customer service

I recently contacted Lowrance about an issue with there product and the customer service rep. was trying to assist me in the most impatient and in the rudest way possible, I have had multiple incidents where there where snappy and quick to get off the phone with you, extremely unprofessional from people who spend so much money on there product. It just boils down to lack of supervison and a poor work culture .

I purchased a new Lowrance unit in March that was bad. After waiting over 37 days including shipping it was replaced on 7/14/17 The replacement unit has the same problem. This one worked for 3 TRIPS AND DID JUST AS THE PREVIOUS ONE DID. THIS !! And if I call in and get thru I don't want to purchase a new model ! I would like to see one that would work for more than 3 trips! The Lowrance website does not let you send in a ticket after filling in all of the information !

Hook 5 manual is virtually worthless. No doubt there some techno nerds who enjoy trying to figure out how to use the Hook 5 but I'm not one of them. My old Garmin 178C was easy to use and gave me the info I wanted. Operation was simple and very intuitive. My next unit will definitely not be a Lowrance.

We recieved a rebate card from Lowrance when we bought some equipment. We went to use the rebate card and it had expired. When I called Lowrance they basically said to bad and would not even apply our rebate to purchase more of their equipment. Shame on us for not realizing the card would expire, but Lowrance obviously has no appreciation for their customers and could care less. We will never purchase anymore Lowrance Equipment ever again sue to their carelessness for their customers. Use your rebate card soon if you get it.

Still waiting for shipping lable to be e-mailed to me:

Mike Ritter

I bought a Lowrance HD7 Gen 2 fish finder approximately 11 months ago. The processor has already gone out!! When I call to check on my replacement I am about 40 in the Q. It's fishing season and I am very unhappy not only with their product that didn't last a year but also the customer service

RE: Elite 7. This technology is wonderful. Aquires satellites quickly, easy to use, just an all around nice piece of equipment. It is understandable that glitches sometimes occur and I experienced two of them. First, the transducer was faulty. I removed that one and replaced it. A heck of a lot Enjoying the technology, BUT, every 10 to 20 minutes, the unit shuts off for no apparent reason. Email customer assistance. After much delay and many claims about how important my concernsare to them, I was informed that I should update the software and that "should" take care of the problem. I was unable to do the update as per the website. Perhaps if I was more tech savvy I wouldn't have a problem, but I am not and I am. Decided that I have struggled enough with a new piece of merchandise and returning the unit to place of purchase.

I made a mistake on buying a unit. Thought it had charts capabilities and it only had GPS. Lowrance was quick to offer me the upgrade with the difference in cost of the the two units. Could t be happier with the outcome. And the hook reveal 7st works Great!!

While on the lake in difficult conditions my depth finder did not work. I called tech support for assistance and received help from Andrew. A soft boot fixed my problem and I consider this review a positive review. However with a caveat: Andrew got all the information except my fingerprint and continued to ramble along as if he had all day to solve the problem (which he probably did). Sorry for being rude and asking you to shutup so I could give you the serial number you asked for. The dude knew his equipment and how to fix it - I'm sure he did not know the stress I was under at the time and that really wasn't his fault. Next time I'll be more polite and respectful Andrew.

Had 2 different models,and both failed between uses and in under 5 yrs. The last was anElite4XChirp that wasn't used more than 20 trips. Kept indoors. Let down, expected better.

When I was researching fish finders last spring, I remember seeing complaints about Lowrance (and other companies, too, for that matter) so I was a little hesitant to buy one of their units. I did anyway, and this fall with the season done, I was not able to get the SD card out of the unit so I had to send it in for warranty service. Its customer service department was very prompt in communicating with me and in repair. I foolishly didn't keep the mounting knobs, even though the instructions say to remove everything. They found the knobs and returned them to me. I am very pleased with Lowrance's customer service.