Malaysia Airlines launches 3 new apps, allows instant feedback
“Through the integration of AI, the Bot is able to deliver an experience just like a real
customer service agent,” he said, adding that the app was scheduled for launch by the second quarter of this year. Bot is a generalised term used to describe any ...
Malaysia Airlines bolsters travel experience with 3 digital initiatives
Through the chatbot, the airline looks to “empower” all Malaysia Airlines' passengers to make bookings, payment and retrieve their flight itinerary. Through the integration of AI, the bot also looks to deliver an experience similar to a real customer ...
Malaysia Airlines pilots chatbot developed with Amadeus
Malaysia Airlines is not the only carrier to have introduced a chatbot for flight booking as well as
customer service. Icelandair worked with Travelaer back in mid-2016 to deliver a search and booking service also via Facebook Messenger. It was closely ...