Match.com Customer Service

ok, they took an additional payment from my card, after all my payments were paid off already for the subscription. Customer service phone number doesn't have a live person option, just a recording telling you where to go on the website for help. there is no option of what to do when the website takes more money than agreed upon. Sounds like a dirty business guys, not cool. deleting the account, even though I still have time left in the subscription, but there is no guarantee that they will not take more money from me without my permission. Sad story. I wish others have better experience.

Hi, I am having trouble getting into my account yet when it asked for to verify my phone number that's where I'm having trouble. I have just a cell phone number and it keeps saying that I can't use it but I don't have any anything else to use so I'm wondering if there's something wrong with my account or what the problem is I tried changing my password email I don't want to do. Thank you, Kirsten Neelon.

Paid My Money. After That Could Never Access Account
I Want Account Delete Asap.
Delete Account Please, Then Send Me Confirmation

Just terrible customer service, you get the run around, very hard to talk to a real live person. Other dating sites have live phone reps to help with log on problems.

I want my money!! Nearly 6,000 people have complained about you all taking money illegally from accounts. Hanging up on customers is not an acceptable behavior. You SUCK. Give me my money.

I signed on to tinder for 1 month. You all took money illegally out of my checking account. I called and explained my situation only to be hung up on. Called back. Hung up on. I want my refund for 32.16 by noon today. We had a binding contract for 1month only.

Your commercial portraying Satan as a potential match is awful advertising, please do better

I signed up and now can not log in. Keeps saying there's a problem with my account. Very frustrating especially when a robot keeps saying there's nothing wrong.

It is impossible to contact a real person at match.com

I have been charge for signing up two different charges on my Master credit card. It should have been only the one for $131.94.

I have been blocked 2 times and also already paid for my service. Which by the way has been a really bad experience. Too much money for nothing. Now can't get back into without paying.

I just gave you my credit card information and was answering my daily matches when the screen closed and I can't log back on. I have chatted with a tech but they want more money. Is Match.com a legitimate site or another scam? Do I have to contact my bank and close my account so that you don't get the money for not providing what you promise?

I am being blocked by match I have asked why but I have not got a respons. I have changed cc but I use my new number still blocked

I do not want a premium membership. I did not ask for it. I have tried you several times today and never got a return call. If I don't here from you tomorrow I will cancel you on my credit card. Your customer service is abominable!!!!!

I don't understand why? My membership is done today, but I should have until midnight and YOU are taking my last hours away. Horrible way of doing business! I noticed there have many complaints in June referring to the same as situation as mine. I am frustrated and unlikely to join again if this is how you operate.

I expect a phone call and to be reimbursed the hours you took from me.

Hello why has my account been blocked when I registered with correct information with my pics and all, I even subscribe with debit card and they deducted., why can't access it ., this is very bad? I need my account back

I don't know why my account was blocked when you'll deducted the payment from my credit card.

I cancelled Match then they took another three months payment plus then they blocked me from the site. I want resolution immediately. Refund my money now.

I am not happy with y'all service I have had nothing but scams I am trying to cancel I have not used your services I would like my money reimbursed back to me thank u I will also be calling y'all I don't not want y'all to take smut more money from my account

My name is on someone else�s profile with her picture, too. I�ve reported this before and it has not been fixed. I�m frosenberg, please people think I�m someone else. My name is Fern Rosenberg,

I would like to cancel my account with match with imed affect and a full refund put back into my bank account please inform me when this is done thank you

Why have I been blocked from my account???? Unable to sign in to sort it can't sign in to



As recommended

Please advise

T Mortiboys

I have also had my account blocked for no reason I can find since it seems impossible to get an answer out of the company. They referred me to a non existent website for help. I suspect match runs a large number of scams. I am paid up till December but am giving up now. So, they have certainly made money out of me!

My name is Doug Washabau a member of Match.com. I RECEIVED A Email from Match stating I changed my contacts. I never did this. Now I can't get on match. My original e-mail is [email protected] you changed it to. Also my login was changed to looking4unow65. Please call me ,I can't send you a text because I can't get on your service!

Please contact me asap regarding non use of signing in to my account. I suddenly got a mailer alert and cannot sign in. Disappointing because I'm hardly online and I pay for this. I tried signing in again but it's giving me a hard time.

I never signed up for match.com. I don't know how to get rid of their emails. I've tried everything so please don't tell me to go on the site and try to fix anything because I can't, I never filled out a profile so I wouldn't be able to get on there anyway. I signed up for a different site and somehow they've gotten hold of my information which is against the law

Called the number on the site and spoke with a lady. She sounds reasonable and helped me to cancel my account and refunded my payment. It is within 3 days FYI.

Monthly fee is reasonable and the payment plan is affordable. Computerized matching generates daily emails you will get exposed to a big number of database records. However, customer service is not easily accessible.

Called the 800 # given here, got through immediately and was given a partial refund.

I felt went spook to customer service he was very responsive to canceling your site that I couldn't afford the site. He gave me great service for me

I went on Match 2 years ago and met a woman on your site who turned out to be my ultimate soul mate. I have had a couple of bad marriages and was unhappy with other relationships after being divorced. This woman turned out to be perfect and I have never had such a stable relationship before I met her. I thank Match for helping us get together.

Steve

I meet my wife on match.com back in 2002 and we married in 2003 on June 6th. This is going to be our 10 year anniversary in which I have enjoyed my life with this wonderful woman. I just want to thank match.com for bringing us together, and let all of you out there that is looking for that special person this site is the only one you will need, it should be called Perfectmatch.com cause it is. Thanks again Match.com

Hi my mame is storm
I was a member of match.com. I wanted to say I met my soul mate on match.com and I am.marrying him June 15,2013.thank you. What is amazing is he and I.lived only one mile apart
But because of your services I met David and II wanted to say thank.you. sincerely. Storm Hensley ( lilbullrider39)

I wasn't aware of the auto renewal clause of having a subscription so when I got an email from paypal about $119 being paid to match.com from my card I was pissed to say the least. I went on match.com and cancelled my membership, chatted with a customer service rep and they issued a refund and cancelled my account per my request. I hope this actually happens and they don't keep my account information....

I am sure I've cancelled my subscription on time, but it was renewed automatically, HOWEVER, I called Customer Service and the girl who spoke to me on the phone was pleasant, helpful and after I explained my situation to her, she refund my money to my account, effective 3 days without any problem.

i signed up for match.com, and within a few hours decided the site was not user friendly and not worth the $107.90 my credit card got charged. i thought it would be monthly, not one total charge. I did not send any emails or use any of the services. I called the number listed above here and was able to talk with a representative immediately, he was very helpful and polite and refunded the total amount right away. It should be refunded within 72 hours he said. I have a confirmation email if anything goes wrong. It was very easy and i had none of the issues that other people had which i read about here. maybe they have changed their customer service policies!

I just used your phone number provided. I got through quickly to a representative and received a refund. I had cancelled on he same day I was billed. She said I would receive a refund in 2-3 days. Thank you.

Thank you to the person who listed this number to contact Match 08719640094. I could not find it anywhere else! Online 'help' just gives auto replies.
The girl I spoke to on that number was very helpful. Took my account number and informed me that my automatic renewal had been cancelled ( confirmation email received also )

The Customer Service phone number was very easy to find. The Customer Service Rep was very helpful and transaction was completed.

ros

If you want a refund within 3 business days of your purchase and they refuse simply state that the U.S law allows you to cancel any contract used or not used within 3 business days if they still refuse then its consider a criminal offense. They don't refuse though I received my full refund. Just wanted to help you guys out if you had the same issue I had.

I really and truly want to thank the person who said that you can get a refund on Match.com within 3 days by stating that it is the law. I used exactaly what you said word for word in your "comments" and I got my full refund of $77.97.

Thank you again whoever you are!

Even though I cancelled my subscription I am still getting emails, Winks, likes, etc. which caused a big fight with my fiancee, who thinks I am a current member. I never had a problem like that before. They were always very polite on the phone when I called to cancel and I was never overcharged, but what they are doing now, leaving my profile visible after my cancellation, that is not right and is causing me a lot of grief.
The # for Match.com to call and talk to a real person is: 1-800-926-2824. Good Luck.

I just got on the phone with the number somebody provided here and if you get really angry and say you did not authorize or renewals and they have no right to use your credit card without authorization they would actually give your money back! I told the rep that I thought it was not right for them to make use of my credit card like. I said I was aware of the renewal thing but the correct way to do that is to actually send an email to the user and inform they are about to renew and if you don't wish to continue then click and cancel. so just get very upset and tell them they have no right to make use of your credit card without your authorization.

I have had a horrible few months, death in the family, funeral to pay for and with a new health problem I have been taken out of work for a month. I have never been very computer savy,and with all the recent bad in my life I called to cancel my accout and try to recieve a refund for my prepaid months...this did not happen and frankly was not handled well by match considering the situation I found myself in. However given some time to think and since I have paid for the service anyway I decided to log back on. Well of course, murphy's law I had tons of issues.....In comes my savior Sandra, she walked me through my issues, cleared up my mess and made me smile, which given the last few months was a great change. Thank you Sandra

Jamaal ROCKS!!I called this number and did have to wait a little while but then Jamaal answered!He was very caring,kind and helpful.I wanted the updates to stop coming and he made sure to cut them off,I also wanted to make sure I was completely canceled to not be charged anymore.He assured me it was done.Very great experience..5 Stars for Jamaal!!:)

They were great. They extended me for free and I met someone special. I just called and canceled to ensure no additional charges to my cc. Match has been fun!!

I got automatically rebilled by the company and called to get a refund. I told the representative that I had met someone on the site, and they refunded the money. So far so good.

I would personally like to thank Customer Service at Match.com for there prompt Service I had recived an email from someone with the subject Dinner you and me Sat nite.
I was concerned about opening the email do to all the Virous Scams I called Match .com and gave them the senders name.
They Quickly Informed me that this person's email that was not a Match.com Customer or conected with Match .com.
They Most likely saved me from opening an email that could have had a Virious attached to it Thank You again Match.com for your Outstanding Customer Service

Just got off the phone with a person neamed "Edward". He was very nice and gave me a few tips. I had just been billed for an additional 6 months and should have gotten 6 months free as I have NOT met my match yet. Edward explained there is a button to hit on the progress page which I didn't see and why I was billed. Edward said I should see a credit in 72hrs and he added aan email tracker service for "free" so I can see if poeple actually read my emails... Based on the comments I have read here I did nt expect the quality of service I got today, but I am happy with how I was treated. Plus Edward sounded like he was in the US..

After many months and multiple failed attempts of connecting with customer service online, I called this number and was able to speak directly with a representative. She was very kind and, within a 12 minute phone call, refunded the charges to my account!

I work in Customer Service with Match.com; and you would not believe how many people claim they were unaware of the AR policy. NOT true. If you subscribe online, it is mentioned twice. Before you can even hit submit once you enter your CC number, you have to check the box that informs you "You will be AR" It's there. If you subscribe over the phone we are required by law to inform you that you will be AR at the end of your sub. People have been fired for not informing customers of it...

Two good reasons why we have AR. It locks in the price of your subscription. Prices are increasing. I see people who pay $59.99 for a 3mo package, where the price has now increased to $70. There are people who are still paying $8 a month for Match.com Most of those people are serial daters, but we have them. And two, you will lose all communication when your subscription runs out. Imagine if your cable company just cut off your service in the middle of a big game. We find there are more customers who like the AR then who don't like it. BUT everyone is aware...

IF you notice a charge on your CC from Match.com and you have never or were never a member MORE THAN LIKELY someone has stolen your credit card information. It happens. It's not Match.com just signing you up. Somewhere along the way you were not careful with your CC info; all it takes is a simple phone call to Match to resolve the issue.