Posted by Disatisfied Platinum Customer
Norwegian's Guest Services Department are the worst of any company I've ever dealt with, both on and off the ship. They spend lots of money advertising but do not carry through. On a back to back trip on the Jewel, I protested because I had to move my cabin mid trip (get out of my cabin at 8:30 a.m., & not get into my new one until 2 p.m.). I had booked through NCL - why would they make a guest get out of their cabin mid trip? Guest Services only response was "You have no choice, you have to move." No offer of anything to mollify me. It escalated and the Head of Security told me "You will get out of your cabin by 8:30 tomorrow morning or me and my men will come into your cabin and forcibly remove you." All the while eyeing my cleavage in an effort to intimidate me. Is this what I expect when I've paid to have a lovely stress free holiday? Never was there an "I'm sorry but..." Everything was intimidation & aggressive. No consideration for their guests. What a shame. We've done a lot of cruising with NCL but are now rethinking this line. Also, called guest services Miami this morning, after being on Hold for 47 minutes I got a guest services person who told me I'd have to wait up to 15 days for feedback from the company on the issue above! They should change the name to NON guest services.